Disappointed with Smith and Wesson customer service

[Markcuda]

I kinda feel like a idiot.
I was defending him a little, but didn't put it in print.

 

[.357 mag]

Markcuda,

I see your from Clinton, IL. I live in Mahomet. I hunt at Clinton lake about 3 times a week right now. Small world. Do you know anyone there with the last name of Owens?

 

[Markcuda]

No, don't know any Owens, sorry.

 

[ditrina]

Person I've dealt with is Joe Marcoux at 1-800-331-0852 Ask him about the ammo and if you should contact the ammo company, AND you feel strongly S&W should fix the problem. Joe seem to be a nice guy. Worth a try.

Now that this seems to be over.. I will state that Joe Marcoux, is a 34 Year employee of S&W and a Master Gunsmith.. He has a passion for S&W.. He has worked " On the Line" and in the Performance Center.. When he looks at a gun he looks at the markings to see who built it.. When he is not at S&W, he travels the country as a representitive of S&W stopping at dealers during events.. to do Field " Action Jobs" on new S&W's.. ( and a few touch ups on some " Older Ones") I can't wait till he retires to Florida

I am fortunate to claim Joe as a friend as well as his partner in " Crime" Mel.. who has 32 years in..
And there is the base of the customer service reps.. at Smith..

Sal

 

[HspncElvis]

Sal,

Thanks for sharing. I had a question awhile back about my Sigma. Sent an E mail and Joe responded quickly.

 

[HspncElvis]

I'm confused. Why did James delete all his postings? Did he get the problem figured out?

 

[guy sajer]

I'm confused. Why did James delete all his postings? Did he get the problem figured out?

Unfortunately , I don't think he came here to figure his problem out .

 

[CajunBass]

I'm confused. Why did James delete all his postings? Did he get the problem figured out?

Looks to me like he wasn't getting the support he thought he should get, so he took his ball and went home.

 

[Cherokee Slim]

I've just had my first encounter with S&W Customer Service. I ordered a short barrel "kit" for my target barrel Walther PT22. Only part of the kit came. One email later and the remaining parts were in the next day's mail to me. I've got nothing but good to say about the service I received from them.
Cherokee Slim