Does S&W customer support exist?

[Shaharov]

I live in canada... I have a m&p15-22 where the extractor fell out while firing and was lost. Reading the forums it seems to be a common problem and covered under warantee. I called S&W customer support and was told it is covered under warantee, but as Im in canada they couldnt do anything and directed me to the 2 warantee centers. I submitted my serial number for warentee work to be done and was told Id have to wait 4-6 weeks for parts.... That was early november... Its now almost and I still dont have this repaired, but am told the parts were ordered in November. I have not recieved any answers to emails from both the service center in canada nor S&W in the last couple of months. No communication is never a good sign.Anyone know how I could get these parts?

 

[WilsonFlyer]

With all due respect, have you tried calling the US/primary support center and explaining everything to them (the state it's all in now)? Ask professionally to speak to a manager if you do not get and acceptable response from the level one support personnel.

 

[raveneap]

I agree - call again. I've never had a problem with SW Customer Service; to the contrary I've found them to be among the best CS I've ever dealt with. But there's always the exception. I'm pretty sure that they don't want a situation like this anymore than you do. Hopefully you get it resolved very soon.

 

[Jack80]

S&W customer service was the best I've ever dealt with. I felt like they went above and beyond. I live in the US though, so maybe it's different. I would suggest trying again

 

[remo]

Try calling S&W in the USA and like WilsonFlyer said tell what's going on and asked if they could ship the part to you

 

[silentflyer]

Never had a problem, make a call get an answer and action on whatever the issue was, try again.

 

[Maddmax]

I'd stick at it. There can be quite a distance with the boarder in the middle like it is. Not to mention getting Customs involved with anything firearm related.