Juice not wrth the squeeze
Strictly for expectations management, I would tell anyone my experience with their process left me unimpressed. I sent in an ex-PD Model 15 with a typical carried much shot little finish. No pitting or significant damage beyond finish wear exactly where you would expect it. Shipped to them mid-May 2018, returned to me mid August. Quality of work was decidedly ho-hum, and certainly nowhere near what the gun would have looked like new. Bottom line is my assumption that S&W's factory facilities would produce a better than average result proved false. Any competent gunsmith could have done just as well for probably less money. The juice was definitely not worth the squeeze.