Update 7.3.21
I received an email this week from a police officer in the Czeck Republic. My snubnose .38 was intercepted by Customs there, addressed to an American living in the CR. He was arrested for international arms trafficking. After declaring he knew nothing about being sent the gun, he was let go while the cops investigated my situation through FedEx. They have destroyed the gun.
The two parties determined a local FEDEX employee had overlabeled my box after opening it and finding the gun inside, sending it to a friend overseas. I don’t know what happened to that employee as FEDEX won’t tell me.
“Oh what a tangled web we weave.”
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Original post:
I shipped a snub nose 38 back to the manufacturer on February 18. Met all legal and FedEx requirements, including proper packaging with no external markings.
The manufacturer told me their turnaround would be 5 to 6 weeks. At five weeks I called them and found out the gun had never been delivered.
Tracking on the package showed it had been picked up from where I sent it and taken the same day to the local FX distribution center. Tracking after that was nonexistent.
I filed a claim on April 7. I heard nothing back in the next two weeks, so I made my first of over a dozen calls to FedEx. I have been told FX Security opened the package and removed the gun the day I shipped it. Since then I have been told by different FX reps from Customer Service, the customer advocacy team, and the claims department, the following:
1. The package was not properly marked on the outside.
2. I was not authorized to send the gun because I was not a “Licensed Firearm Enthusiast”.
3. The gun was a prohibited item.
4. I was not allowed to ship this firearm because I paid for the shipping instead of having the manufacturer pay for the shipping to them.
5. FEDEX security would call me about the gun within a few hours (last Wednesday). It has now been just short of a week with no call.
This morning I opened a letter from FEDEX wherein they denied my claim for insurance because I shipped a “prohibited item.”
FX refuses to give me telephone contact numbers. I have talked to 12 different FX reps and had to repeat information again and again. I estimate I have spent over five hours on the phone with FEDEX.
I have asked for the gun to be returned to me. They now claim it is lost but “security” is looking into it. I was told I should wait a month and then give a call back. I requested to be added to the Facebook FedEx complaint group 5 days ago. My request to join has not been approved so I cannot post there yet.
So now I don’t have either the gun or the value of it from FX insurance. I am pursuing this vigorously but if any of you have any helpful comments I would appreciate it.
This afternoon Claims committed to re-open the claim based on my insistence that a handgun is not a prohibited item and that I followed all FEDEX rules for shipping a firearm.
I have shipped numerous firearms back to manufacturers. This is not my first rodeo, but this is the first time a gun has been stolen and I have run into so much but covering by a company. They continually try to blame me for what they did and didn’t do.
5.3.21 I received a check today from FedEx for the insured value. Case closed—gun gone. Thank you all for the many helpful posts.
I received an email this week from a police officer in the Czeck Republic. My snubnose .38 was intercepted by Customs there, addressed to an American living in the CR. He was arrested for international arms trafficking. After declaring he knew nothing about being sent the gun, he was let go while the cops investigated my situation through FedEx. They have destroyed the gun.
The two parties determined a local FEDEX employee had overlabeled my box after opening it and finding the gun inside, sending it to a friend overseas. I don’t know what happened to that employee as FEDEX won’t tell me.
“Oh what a tangled web we weave.”
*************
Original post:
I shipped a snub nose 38 back to the manufacturer on February 18. Met all legal and FedEx requirements, including proper packaging with no external markings.
The manufacturer told me their turnaround would be 5 to 6 weeks. At five weeks I called them and found out the gun had never been delivered.
Tracking on the package showed it had been picked up from where I sent it and taken the same day to the local FX distribution center. Tracking after that was nonexistent.
I filed a claim on April 7. I heard nothing back in the next two weeks, so I made my first of over a dozen calls to FedEx. I have been told FX Security opened the package and removed the gun the day I shipped it. Since then I have been told by different FX reps from Customer Service, the customer advocacy team, and the claims department, the following:
1. The package was not properly marked on the outside.
2. I was not authorized to send the gun because I was not a “Licensed Firearm Enthusiast”.
3. The gun was a prohibited item.
4. I was not allowed to ship this firearm because I paid for the shipping instead of having the manufacturer pay for the shipping to them.
5. FEDEX security would call me about the gun within a few hours (last Wednesday). It has now been just short of a week with no call.
This morning I opened a letter from FEDEX wherein they denied my claim for insurance because I shipped a “prohibited item.”
FX refuses to give me telephone contact numbers. I have talked to 12 different FX reps and had to repeat information again and again. I estimate I have spent over five hours on the phone with FEDEX.
I have asked for the gun to be returned to me. They now claim it is lost but “security” is looking into it. I was told I should wait a month and then give a call back. I requested to be added to the Facebook FedEx complaint group 5 days ago. My request to join has not been approved so I cannot post there yet.
So now I don’t have either the gun or the value of it from FX insurance. I am pursuing this vigorously but if any of you have any helpful comments I would appreciate it.
This afternoon Claims committed to re-open the claim based on my insistence that a handgun is not a prohibited item and that I followed all FEDEX rules for shipping a firearm.
I have shipped numerous firearms back to manufacturers. This is not my first rodeo, but this is the first time a gun has been stolen and I have run into so much but covering by a company. They continually try to blame me for what they did and didn’t do.
5.3.21 I received a check today from FedEx for the insured value. Case closed—gun gone. Thank you all for the many helpful posts.
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