Firing pin replacement.

[57jeeper]

Nonsense travels fast and is frequently repeated. There's no shortage of "internet parrots" who mindlessly repeat what they've read like it's gospel.

That said, if I was going to do the grip mod and really wanted to know I'd just call Ruger.

Tomcatt51: Good advice, I totally agree, too many people think that if they read it on the internet it must be true.

I think I'll send Ruger's CS an email and pose the question to them.

 

[57jeeper]

You got some paperwork returned for the warranty work done on your gun? All I got was a blank sheet returned with mine. So now I don't have any documentation for the warranty work or the additional work I paid for.

BLUEDOT37:
Really, that's odd. If anything, S&W communicated every step of the way.

I sent the email on Monday, they responded on Tuesday that they were sending a mailer. It came on Thursday. I shipped the gun on Friday, and the following Thursday I got an email that it was being returned. On Friday, (the day after they returned the gun), I got a letter saying that they received my shipment and it would be evaluated within 3 weeks, , (the magic of email). When I got the package it had a work order saying all the order information and what work was done. There was a statement thanking me which said if I had any questions don't hesitate to call customer service, (all this great service and communication for a free repair). The only thing I paid for was the gas to drive it to the FedEx world center.
Bottom line, excellent customer service. I think it was an over site on their part, give them a call and ask for the documentation, I would bet that they will be happy to send whatever you want.

 

[BLUEDOT37]

BLUEDOT37:
Really, that's odd. If anything, S&W communicated every step of the way.

I sent the email on Monday, they responded on Tuesday that they were sending a mailer. It came on Thursday. I shipped the gun on Friday, and the following Thursday I got an email that it was being returned. On Friday, (the day after they returned the gun), I got a letter saying that they received my shipment and it would be evaluated within 3 weeks, , (the magic of email). When I got the package it had a work order saying all the order information and what work was done. There was a statement thanking me which said if I had any questions don't hesitate to call customer service, (all this great service and communication for a free repair). The only thing I paid for was the gas to drive it to the FedEx world center.
Bottom line, excellent customer service. I think it was an over site on their part, give them a call and ask for the documentation, I would bet that they will be happy to send whatever you want.

I am glad everything went well with your work. Before this, I had read differing reports from others, some happy & satisfied & others not. Some people were treated one way & others another way. I can only conclude they are not consistent one way or the other.
Here is an overview of my experience: http://smith-wessonforum.com/smith-...97893-s-w-customer-service.html#post137052704

 

[57jeeper]

I am glad everything went well with your work. Before this, I had read differing reports from others, some happy & satisfied & others not. Some people were treated one way & others another way. I can only conclude they are not consistent one way or the other.
Here is an overview of my experience: http://smith-wessonforum.com/smith-...97893-s-w-customer-service.html#post137052704

BLUEDOT37:
I read the thread and it sounds like you got the perfect storm of bad CS reps./people having a bad day/etc.
When I sent my gun for service I spoke to 3 different people and each one was pleasant and helpful.
Normally my luck will hook me up with the worst people to deal with.