frustrated with quality control, need to vent some anger!

[treerat]

check out this video Smith and Wesson Pro Series - YouTube I would really like to give these guys a piece of my mind!!!!!!
with the **** they have been putting out lattely.
if they would deliver a gun to the customer assembled correctly it wouldn't cost so much for return tag shipping! probably could cut the cost of the gun by a guesstimate of 100.00! I would be happy if they just pocketed the money and asembled the revolver right in the first place. S&W has ONE more chance with me, if they get it wrong they can kiss my money goodbye!

NEW - model 63 barrel not indexed correctly, 25 thousands cylinder gap, pits all over, shaves lead, steel flakes binding up action.

NEW - model 60 pro series barrel not indexed correctly, barrel crocked to frame, 14 thousands cylinder gap, rear sight slot milled angled off toward the right in front, uneven crown,

almost 1400 dollars for two pieces of ****. thank you S&W!

 

[UDR2]

I hear you buddy. Sorry you have had to put up with that.

 

[PA Reb]

Who is that guy with the "large padded wrench"? I'd like to talk to him !

 

[allglock]

Been there many times my friend... But for some reason , I keep coming back.............
I have written many letters to Mr, Golden, but I think, they dont mean much to him. If EVERYONE, out there that had a beef, would write to him... Maybe, things might change.
But I, like others out there, buy a lemon, and then just sell it for a loss, rather than going through the "repair phase", which sometime is not pretty.
Alot of people buy a gun from S&W and never even fire it, or examine it... This is what S&W hopes for, IMO.
I am to the point now, that if I buy something and it has a problem, they get ONE chance to make it right , or I ask for a refund.
At least, they do pay shipping both ways, but I think that is why the guns are so high priced to begin with... They need to cover the cost of return repair trips, that are almost inevetable, on their new guns.

 

[allglock]

Like I said before, I wish new guns were like new cars... Compare a 1970s car to a 2012 car... NO comparison! The 70s car you would be lucky to get 100,000 miles out of it, and it would rust like no tommorrow, the 2012 car will probably take you 200,000 miles, and usually dont rust.
Guns are the exact opposite.. Most people would take a 1970s S&W over a 2012 S&W.... JMHO

 

[v-13]

Brand new S&W 617-6 sent back to S&W because of FTF issues. 4 out of 10 shots fail to fire in double action mode. they claim that it could be end shake on the cylinder. Wish they would take their time to get it right from the start.

 

[GreyEagle]

Sure wish I had a few of my 1970 auto's today..... I could sell them and buy some more Smiths.

 

[XTrooper]

Who exactly are you going to turn to for your problem-free revolvers? Believe me, the grass is NOT greener on the other side.

 

[slabside2]

Been there many times my friend... But for some reason , I keep coming back.............
I have written many letters to Mr, Golden, but I think, they dont mean much to him. If EVERYONE, out there that had a beef, would write to him... Maybe, things might change.
But I, like others out there, buy a lemon, and then just sell it for a loss, rather than going through the "repair phase", which sometime is not pretty.
Alot of people buy a gun from S&W and never even fire it, or examine it... This is what S&W hopes for, IMO.
I am to the point now, that if I buy something and it has a problem, they get ONE chance to make it right , or I ask for a refund.
At least, they do pay shipping both ways, but I think that is why the guns are so high priced to begin with... They need to cover the cost of return repair trips, that are almost inevetable, on their new guns.

+1 well said!

 

[slabside2]

I just bought a M&P 340 last week. I shot 2 boxes of 38 and about 20 rds of 357 mag. When I got home to clean it I was afraid to look it over not knowing what I would find. But so far so good. I must say it is a really nice little gun.......so far.
Mike

 

[K1500]

Nothing like old guns and new trucks...

 

[allglock]

Who exactly are you going to turn to for your problem-free revolvers? Believe me, the grass is NOT greener on the other side.

That is NO excuse and does still NOT make it right, to put out an inferior product... which may be a little less inferior than the "others".
When I was working, I was proud of the job I did!... Doesnt always seem that way with S&W.

 

[Ashlander]

What surprised me in the video was that the main spring they use in PC guns is a reduced power spring. I had thought they got that feel by smoothing the action or something that took craftsmanship. I also agree Pa Reb -- that big padded wrench didn't look like a tool for fine tuning!

 

[treerat]

just a thought, what if we set a date and all of us with quality control problems all send the guns back at the same time mabye the huge stack of guns that need fixed might get someone's attention!

 

[treerat]

as for the big padded wrench to turn the frame on to the barrel, I used this info to ajust my own barrels, I just wraped the frame and barrel with leather then used a BIG cresent wrench on the frame and a pipe wrench on the barrel, now perfectly alllinged, 1 click off center with the rear sight and it is perfectly sighted in at 50 yards. no scraches no tweeked frame, AND I DID IT BY EYE! so whats there excuse?

 

[Tyrod]

just a thought, what if we set a date and all of us with quality control problems all send the guns back at the same time mabye the huge stack of guns that need fixed might get someone's attention!

That might work. But, one thing for sure, I'd take forever to get your guns back and with a deluge of guns coming in at one time you can rest assured that quality control wouldn't be getting any better on those repairs.

 

[XTrooper]

That is NO excuse and does still NOT make it right, to put out an inferior product... which may be a little less inferior than the "others".
When I was working, I was proud of the job I did!... Doesnt always seem that way with S&W.

Who said anything about what I stated being an excuse? You missed what I saying.

Rather than being an apologist for them, I pointed out the sad fact that it's not just a Smith & Wesson problem, that, in truth, there is NOWHERE to go today where you can count on getting a problem-free revolver first time, every time.

 

[allglock]

Who said anything about what I stated being an excuse? You missed what I saying.

Rather than being an apologist for them, I pointed out the sad fact that it's not just a Smith & Wesson problem, that, in truth, there is NOWHERE to go today where you can count on getting a problem-free revolver first time, every time.

I took it as you were excusing S&W, for their lack of quality control, just because they are a slight notch higher, than any other competition.
Maybe, they know that people will come back to them, because there is nothing any better out there..... It still stinks that it has to be that way..

 

[confederate]

Im about to send a 637 back for the third time for 4 different problems. Im pretty dissapointed in smith&wesson right now.

 

[TNFrank]

No excuse for poor quality guns leaving the factory. I worked in the firearms industry for a year at McMilian Arms in '89 helping to build the M-88, 50cal Sniper Rifles for the SEALs and we had multiple quality control checks through out the process of building the rifles. If something wasn't right it would be before the rifle left the plant or it'd not leave at all.
I think a bit part of it is the high price of guns today. S&W(along with some others) figure it'd be easier to send out junk and fix what comes back then get it right the first time.
Beretta has been having a heck of a time with their Nano so it's not just S&W.
Of course if ya'll want a quality firearm I guess you could just buy Ruger.