Gander let me down big time

[pghrich]

I will try to make this brief. I purshased my 15-22 on 1/30/10, i shot it for the first time on 2/10/10/ [had problems]. I took it back to gander on 2/10/10. The gunsmith there told me he would send it back to s&w on 2/15/10. I emailed Mark Russini to ask about the status of my repair on 2/22/10, Mark told me he never received it yet. I then called Gander and asked what is going on and it finnally came out that its still sitting on the shelf. It was never sent. What would you do?pghrich

 

[chuck s]

Why are you dealing with Gander Mountain?

Contact S&W.

S&W will send a "call tag" and pick up your rifle. Fix it. Send it back directly to you. That's how it works. Pretty simple. It'd probably be back by now...

-- Chuck

 

[pghrich]

because

I work; and as far as i know someone [probaly the owner] has to be home to sign for it. I just figured it would be simpler to let Gander handle it. [MY BAD]

 

[ChattanoogaPhil]

I will try to make this brief. I purshased my 15-22 on 1/30/10, i shot it for the first time on 2/10/10/ [had problems]. I took it back to gander on 2/10/10. The gunsmith there told me he would send it back to s&w on 2/15/10. I emailed Mark Russini to ask about the status of my repair on 2/22/10, Mark told me he never received it yet. I then called Gander and asked what is going on and it finnally came out that its still sitting on the shelf. It was never sent. What would you do?pghrich

Maybe they are only shipping to S&W every couple weeks. That way they'll be able to ship dozens of broken 15-22s at a time for volume discount... Just kidding. I talked to a retailer the other day. They are taking a lot of grief over the 15-22. I'm sure they just screwed up cuz they don't need any more customer complaints over simple shipping issues.

Like others said.... just ship it yourself next time.

 

[27 Beck]

I will try to make this brief. I purshased my 15-22 on 1/30/10, i shot it for the first time on 2/10/10/ [had problems]. I took it back to gander on 2/10/10. The gunsmith there told me he would send it back to s&w on 2/15/10. I emailed Mark Russini to ask about the status of my repair on 2/22/10, Mark told me he never received it yet. I then called Gander and asked what is going on and it finnally came out that its still sitting on the shelf. It was never sent. What would you do?pghrich

Another poster here on the forum got a new replacement on the spot for his broken 15-22 from his Gander Mountain store. I would demand a new gun from the store. No excuse for sitting on the shipment for two weeks. If they say no, ask for the store manager. It works best if all this is done without an "attitude".

 

[SNAPPYCRY]

Gander should replace it. They gaurantee their guns. Thats why the mark up is so high.

 

[lonejacklarry]

I work; and as far as i know someone [probaly the owner] has to be home to sign for it.

Yes, an adult must sign for the rifle. It turned out to be an ordeal but S&W returned my rifle to my place of employment. Another pointed out that he worked at a school so it probably would be a bad idea to do that. It is an option, however.

If I read your post correctly, you took the rifle back on 2/10/10 and the company (a large mail order company) said they would send it on the following Monday (02/15/10) and have not? I'm curious why they would have waited 5 days to send it unless they were waiting for a call tag from S&W. I'm more curious that they've had it 12 days and have not done anything with it!

As Chuck S said, S&W should take care of it but I think I would try to get my money back and try to buy from some outfit that has some customer service skills. There are very few retailers anymore that actually care about the customer but it is apparent that these folks do not.

The key to finding a company attitude is their customer service 800 line. First, if they have one, try to avoid them. If you can't, listen to the "options". If #1 is "If you have a problem with our product, touch 1" then you know they are trying.

If you hear "want to buy something, press #1 and when you finally hear "problem" at about #8, then you know they simply would rather sell something than satisfy a customer.

 

[ChattanoogaPhil]

I'm curious why they would have waited 5 days to send it unless they were waiting for a call tag from S&W.

You may have identified the snag.

 

[mikehoncho]

Another poster here on the forum got a new replacement on the spot for his broken 15-22 from his Gander Mountain store. I would demand a new gun from the store. No excuse for sitting on the shipment for two weeks. If they say no, ask for the store manager. It works best if all this is done without an "attitude".

forget asking for a new gun. let yours go to smith for the blue spring update. the "new" one gander has sitting there is probably no different than the one you have now.

 

[ArcaneFlame]

forget asking for a new gun. let yours go to smith for the blue spring update. the "new" one gander has sitting there is probably no different than the one you have now.

Good call. +1 to just getting yours fixed.



Now, I don't mean to get off topic here but I have a quick question for the OP.

Does your 15-22 have the factory threaded barrel? Just curious as I bought mine at Gander Mountain as well and when I asked about that I was told that they didn't sell the threaded version. So just curious if that was a local decision by my store or across all GM's.