Guess its my turn to ship to S&W

[chuck s]

I was specifically told to NOT send any magazines back with the rifle. So didn't.

I also stripped everything off the rifle including the sights so it fit in a more compact box. S&W shipped it back in a retail box inside another box.

-- Chuck

 

[ChattanoogaPhil]

don't send mag

 

[lonejacklarry]

The letter I got w/ my FedEx call slip stated specifically that if I had failure to load or any other malfunction that could be mag related to send them in with the rifle.

The letter also stated that the Kinko's/FedEx and curbside drop boxes were not to be used.

I'd say that all of this is yet another example of the lack of organization at S&W. All the rifles are the same but one gets a different story every time.

 

[ladder13]

The letter I got w/ my FedEx call slip stated specifically that if I had failure to load or any other malfunction that could be mag related to send them in with the rifle.

Larry, that makes sense as the problem could very well be mag related.
Btw, no such thing as a "free" mag, someone's paying for it.

 

[ibowhuntaz]

My letter was the same as lonejacklarry's, I sent the mag back because they said to in the letter, also had to take to a Fedx hub, not kinko's.

ron

 

[27 Beck]

My letter was the same as lonejacklarry's, I sent the mag back because they said to in the letter, also had to take to a Fedx hub, not kinko's.

ron

My letter said I could call for a FedEx pickup at my residence. I just took it to a FedEx Kinko's. They did not ask me what was in the box.

 

[Thiokol]

My letter said I could call for a FedEx pickup at my residence. I just took it to a FedEx Kinko's. They did not ask me what was in the box.

It's up to you to notify the carrier that you are shipping a handgun. That's a federal law. You might want to familiarize yourself with this:

Q: May a nonlicensee ship a firearm by common or contract carrier?

A nonlicensee may ship a firearm by a common or contract carrier to a resident of his or her own State or to a licensee in any State. A common or contract carrier must be used to ship a handgun. In addition, Federal law requires that the carrier be notified that the shipment contains a firearm and prohibits common or contract carriers from requiring or causing any label to be placed on any package indicating that it contains a firearm.

[18 U.S.C. 922(a)(2)(A), 922(a) (3), 922(a)(5) and 922(e), 27 CFR 478.31 and 478.30]

 

[lonejacklarry]

It's up to you to notify the carrier that you are shipping a handgun. That's a federal law.

I forgot to mention that part-sorry! The letter specifically stated that I needed to inform the counter person that the package was a firearm.

I don't know how it would be done if one called for a pickup. One could always leave it on the porch w/ the notation that the box contained a firearm (to comply w/ federal law) and hope it was still there when the FedEx person arrived. I opted to take to a FedEx location where the counter person tried to charge me $9.75 for the box that S&W said would be included for free.

Again, I've not gotten the same story twice from S&W in this whole ordeal.

The shipping saga continues: S&W, allegedly, has changed the "ship to" location to my place of employment. According to S&W, FedEx has to go to the original location once and if it cannot deliver it, then the "computer" will direct them to the backup location. How long does this take? No one knows.

It would have been much simpler to have had it shipped to the location on which we'd agree two weeks ago.

 

[ibowhuntaz]

Straight from the Fed-X website:

Firearms can not be shipped via FedEx drop box, or FedEx Office location. Firearms must be picked up by courier or dropped off at a FedEx Authorized Ship Center®

The shipper must inform the FedEx employee accepting the shipment that the package contains a firearm.

 

[CORPORAL PUNISHMENT]

Straight from the Fed-X website:

Firearms can not be shipped via FedEx drop box, or FedEx Office location. Firearms must be picked up by courier or dropped off at a FedEx Authorized Ship Center®

The shipper must inform the FedEx employee accepting the shipment that the package contains a firearm.

This can be a real cluster ****. IMO the best way to handle all of this is call fed ex. They will pick it up at your door. PROBLEM SOLVED

 

[maxxpower]

I have never had the smallest issue shipping to S&W service or receiving from them. It's all stated very clearly in the e-mail you get from them (or the letter they sometimes send as back up.)

They SPECIFICALLY state don't take it to Kinko's or a drop box so what's confusing about that?

You pack it up. You call the special number at FedEx. A very helpful human at FedEx takes your info. You tell them it's a firearm. The truck comes by 15 minutes to a couple of hours later. That's it.

7-10 days later your firearm is returned.

 

[ChattanoogaPhil]

Here is copy/paste of the actual e-mail from S&W

*** Please note your pre-paid label can be found at the bottom of this email. ***

1). For On-call pickup or any questions or concerns:

Call (800) 463-3339…between 7:30am and 9:30pm EST
Wait for the recorded greeting to say "How may I help you", then Press 9 to access the Premier Customer Service Program
At the prompt, key in acct 999 999 944
If you arrange on-call pickup, record your pickup number…it will serve as a receipt.
2) FedEx accepts firearm returns at FedEx daily pickup accounts and FedEx Customer Centers.
Important: Only Non-firearm merchandise may be returned using FedEx drop-off boxes or FedEx Office (Kinkos). Note: FedEx requires that you verbally inform the receiving FedEx (driver service provider or customer center employee) that a package contains firearms. When FedEx takes possession, be sure to ask for a receipt.

3) Remember that someone must be home to receive the firearm when it is returned to you. Federal regulations prohibit a driver from leaving the firearm unless an adult receives it, so you must not sign the "Driver Release" section of the Delivery Notice that FedEx uses to notify you of an attempted delivery.

4) Use a sturdy, unmarked fiberboard box to ship the product. Make sure the box is securely sealed. If the return is a handgun via FedEx express service, a FedEx Customer Center will supply an express shipping box upon request. Call (800) 463-3339 for the nearest FedEx location.

5) Apply the shipping label to the shipping carton. Important: Write down the tracking number and save it as a reference. Smith & Wesson insures authorized returns, and will process claims for replacement in the unlikely event the package should become lost.

6) Inside the box be sure to include a letter with your name, street address (no Post Office Box, please) and daytime phone number, and the reason you are returning the product. If the product was purchased directly from smith & wesson, be sure to include a completed "return and exchange slip" that was provided with your order.

7) Please do not include any accessory items that are not necessary to complete the repair, such as ammunition, magazine clips or extra grips. Do not send your repair in a wood presentation case or any case that is fragile and subject to damage in transit

8) Important: Do not reuse any carton that bears an ORM-D marking, or has any other unrelated address labeling.

Please note: do not ship any ammunition with a firearm!

That's all you have to do - Smith & Wesson will pay the shipping cost for you! It's another feature and benefit of the Smith & Wesson Advantage™!


--------------------------------------------------------------------------------
Important Note: DO NOT REPLY TO THIS EMAIL! IT WILL BE REJECTED!
Any questions or comments, please call Customer Service at 1-800-331-0852 x2905.

 

[lonejacklarry]

It's back...............

Well, my rifle came back today! It came w/ a letter that it had been "updated to current specs" but that's about all it said. I cleaned it before it was shipped it but it was dirty when it got back. They must have shot it several times.

I noticed that the hammer spring was blue. I don't think it was blue when it left but I don't really know. The extractor appears to have a different bend than when it went away.

With more than a little trepidation, I loaded 10 CCI Mini Mags in a new clip, stepped out onto the front porch, and loaded the magazine. Pointing downrange is always a good idea when you let the bolt go forward (if you have M16 experience) and I let it go. It chambered smoothly and appeared to close fully!

Taking my best unsupported standing position, I unloaded the magazine in a timely manner at the stop sign 204 yards away. (Of course, I've never hit the stop sign in 11 years that I've been here but it is a target. Maybe I ought to try it w/ something besides handguns and iron sighted .22s)

Anyhow, it went through the 10 rounds as fast I could pull the trigger. No malfunctions of any kind and the bolt locked back when it was done. The rifle never fired any more than 7 or 8 in a row before and that was a one time deal-sometimes it was one in a row.

Now that I have about 50 rounds total through the rifle, I can start to add them up like the big boys. It was hard to get it "broken in" 1 or 2 at a time.

With the talk about federal law and not marking boxes w/ the contents on the outside, I thought I'd include the end of the box that came from S&W for your perusal.

 

[rip3000gt]

Well, my rifle came back today! It came w/ a letter that it had been "updated to current specs" but that's about all it said. I cleaned it before it was shipped it but it was dirty when it got back. They must have shot it several times.

I noticed that the hammer spring was blue. I don't think it was blue when it left but I don't really know. The extractor appears to have a different bend than when it went away.

With more than a little trepidation, I loaded 10 CCI Mini Mags in a new clip, stepped out onto the front porch, and loaded the magazine. Pointing downrange is always a good idea when you let the bolt go forward (if you have M16 experience) and I let it go. It chambered smoothly and appeared to close fully!

Taking my best unsupported standing position, I unloaded the magazine in a timely manner at the stop sign 204 yards away. (Of course, I've never hit the stop sign in 11 years that I've been here but it is a target. Maybe I ought to try it w/ something besides handguns and iron sighted .22s)

Anyhow, it went through the 10 rounds as fast I could pull the trigger. No malfunctions of any kind and the bolt locked back when it was done. The rifle never fired any more than 7 or 8 in a row before and that was a one time deal-sometimes it was one in a row.

Now that I have about 50 rounds total through the rifle, I can start to add them up like the big boys. It was hard to get it "broken in" 1 or 2 at a time.

With the talk about federal law and not marking boxes w/ the contents on the outside, I thought I'd include the end of the box that came from S&W for your perusal.

glad to hear you got yours back and its running better. Mine came back in the same box as yours.

I hope that stop sign isn't still in use...