Bud33
Member
I'm very disappointed in S&W customer service!!!!!
After getting very good service from them with my Shield, I didn't hesitate to buy the compact 22 (suppressor ready) even though I have no use for the suppressor attachment, as I have no intention of using a suppressor. IT is just that, that is all that was available at the time.
On Monday, May 5 ,I tooke delivery of one.
My first step ,as always was to field strip and clean before heading to the range but I could not get the attachment off. The instructions said turn counter clockwise, but do not indicate if that is looking from the front ore the rear of the gun, so I contacted CS and they said looking from the rear. When I could not budge the thing, I called again and was told the second time ,"from the REAR", and with that I broke the wrench!!!!!
CS said they would put a new wrench in an envelope and get it out to me. That was Monday, and here it is Saturday and still no wrench. Looks like, if I am going to shoot my new gun, it will have to be without cleaning.



After getting very good service from them with my Shield, I didn't hesitate to buy the compact 22 (suppressor ready) even though I have no use for the suppressor attachment, as I have no intention of using a suppressor. IT is just that, that is all that was available at the time.
On Monday, May 5 ,I tooke delivery of one.
My first step ,as always was to field strip and clean before heading to the range but I could not get the attachment off. The instructions said turn counter clockwise, but do not indicate if that is looking from the front ore the rear of the gun, so I contacted CS and they said looking from the rear. When I could not budge the thing, I called again and was told the second time ,"from the REAR", and with that I broke the wrench!!!!!
CS said they would put a new wrench in an envelope and get it out to me. That was Monday, and here it is Saturday and still no wrench. Looks like, if I am going to shoot my new gun, it will have to be without cleaning.



