Edmo
US Veteran
There are a lot of good ideas here, however without seeing the revolver most are just guesses (highly educated ones at that). The linked YouTube video provides little extra information other than you likely live in the western portion of the country, your grip isn't the problem, and the operator of the big tripod mounted camera doesn't know how to keep it in focus
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I would recommend one of two options: 1) Have a local gunsmith look at the gun, the ammo, and spent cases. This will likely cost you out of pocket. He may be able to help you, but will likely suggest #2. 2) Contact S&W with a detailed account of the malfunction to include ammo type.
Based on the newness of the gun, if it were mine it would be in a S&W provided FedEx box headed east for warranty work.
Keep us posted.
Edmo

I would recommend one of two options: 1) Have a local gunsmith look at the gun, the ammo, and spent cases. This will likely cost you out of pocket. He may be able to help you, but will likely suggest #2. 2) Contact S&W with a detailed account of the malfunction to include ammo type.
Based on the newness of the gun, if it were mine it would be in a S&W provided FedEx box headed east for warranty work.
Keep us posted.
Edmo