Horrible S&W Customer Service
- Thread starter mikede
- Start date
Hope they fix it .
You mean HK ! Rarely need Customer service . They just run !
While that is true, they are over priced and have no soul especially their revolvers
. At least in my opinion, and yes, I do own a few of them.
Their hand guns, to me, are comparable to Sig. That's not a bad thing, both do their job and do it well, but I'm still partial to a good 1911, be it 45 or 9mm. I love a clean, crisp, light SA trigger. My one "long" HK is a 416 .22 LRF, and while it is a load of fun to shoot, especially suppressed, the trigger group on it sucks pond water. HK makes an over priced spring kit that helps some, but why they didn't make it AR compatible instead of proprietary is beyond me. I also know that it's not a true HK, as it is made by another company and the HK logo just added, but still.
Never had a problem. I had a 19-3 that I wanted them to look over. Put in a new spring to replace the aftermarket that someone else had put in. Had to send in my 460 for a possible recall. The double checked it and no issues, work had already been done. Had to send in my wife's Shield PC because of an issue. Got in back in short order and it has no issues. I am getting a BG 2.0 for the Mrs. Looking forward to kicking the tires on that. I guess issues are in the eye of the beholder.
Just sayin
Just sayin
cowboy94916
Member
Back in 1985 I had a 7 yr old smith 27-2 start binding. Sent it in fast turnaround and within 6 months it was doing same thing. Sold it to a gunsmith. In 2022 I had a 66-7 that needed barrel replacement very fast turnaround no hassles works fine. I now have a m&p15 magazine that is defective will see how that goes. Most of my smiths are older 70's and 80's but I can't say I have had any problems with the few newer guns I have. The only really frustrating one was a smith 41. It had the nicest trigger I ever felt but couldn't finish a rapid fire string consistently without malfunctioning. I sold it and wish I had kept my pair from 1980 that always worked. But thats another story as to why they were gone.
But if you think Smith customer service is bad try calling Colt sometime. I did and was told that my 1980 SAA was not returnable for service as it was built before 2000. They told me the reason was lawyers. They did give me name of gunsmith in California and thanked me for the call. Oh did i forget to mention it only took multiple calls over 6 months to get thru.
And if you want a lesson in frustration try dealing with Centurylink internet service. I have been down a month. They want to chat and when you get to to human you might as well be talking to a bot. They must be on a time limit because both hang up on you if its taking to long. Thank God they have some decent caring tech services. Even they agree their CS reps suck as communicators.
But if you think Smith customer service is bad try calling Colt sometime. I did and was told that my 1980 SAA was not returnable for service as it was built before 2000. They told me the reason was lawyers. They did give me name of gunsmith in California and thanked me for the call. Oh did i forget to mention it only took multiple calls over 6 months to get thru.
And if you want a lesson in frustration try dealing with Centurylink internet service. I have been down a month. They want to chat and when you get to to human you might as well be talking to a bot. They must be on a time limit because both hang up on you if its taking to long. Thank God they have some decent caring tech services. Even they agree their CS reps suck as communicators.
I think what we are seeing here is the same thing that plagues all manufacturers these days: a severe shortage of talent available to hire. I have only dealt with S&W or any gun manufacturers' customer service people on a handful of occasions, and fortunately they have all been acceptable to good. But there are enough stories of the polar opposite to know that my experience isn't universal.
I work in the manufacturing field, and I can tell you that the biggest problem I see with the companies I do business with is that they have a very hard time finding good, competent people. People with pertinent manufacturing experience is especially hard to come by and getting more difficult over time for a variety of reasons. As we continue outsourcing product manufacturing overseas, we see an ever-shrinking workforce with any experience in making things or understanding of how things are made. So, manufacturers are having to train inexperienced people on the job who come in without technical knowledge, and that creates all sorts of mistakes, snafus, and QC blunders, because they don't understand the products the company they work for makes. We don't have the apprenticeship mentality that once was common in manufacturing and other "hands-on" technical jobs, and it's difficult to do so since the experienced people don't stay at the same employer very long anymore. The trade schools and other systems of learning are less common and fewer young people seem to want to get into professions that make goods. Instead, we depend on other countries with lower cost labor and less government regulation to supply much of the goods we buy. The result is one day you might talk to a knowledgeable, helpful, experienced person who understands you, and the next you may talk to someone who really doesn't even understand how the product works.
I work in the manufacturing field, and I can tell you that the biggest problem I see with the companies I do business with is that they have a very hard time finding good, competent people. People with pertinent manufacturing experience is especially hard to come by and getting more difficult over time for a variety of reasons. As we continue outsourcing product manufacturing overseas, we see an ever-shrinking workforce with any experience in making things or understanding of how things are made. So, manufacturers are having to train inexperienced people on the job who come in without technical knowledge, and that creates all sorts of mistakes, snafus, and QC blunders, because they don't understand the products the company they work for makes. We don't have the apprenticeship mentality that once was common in manufacturing and other "hands-on" technical jobs, and it's difficult to do so since the experienced people don't stay at the same employer very long anymore. The trade schools and other systems of learning are less common and fewer young people seem to want to get into professions that make goods. Instead, we depend on other countries with lower cost labor and less government regulation to supply much of the goods we buy. The result is one day you might talk to a knowledgeable, helpful, experienced person who understands you, and the next you may talk to someone who really doesn't even understand how the product works.
Update ! Finally received the new magazine from S&W . The new magazine fits . I can not see any difference between the magazines . The packing slip part numbers are different between the two . The one that does not fit came in a box . The new that does fit came in a plastic zip lock bag with the part number marked in black magic marker . Any thoughts as to why that is ? We will see how it works at a range session . Thanks to all for all the responses
retarmyaviator
US Veteran
The only problem I had with S&W was about ten or so years ago during the time I was competing in USPSA matches quite frequently when I tried to convince them that the magazine release on their full-size 9mm M&Ps when reversed for left handers would not work. The problem was that when the release was reversed for left handers the third or fourth round would hang up on the release protruding through the hole on the left front of the magazine. It would not do this if set up for right-handed shooters. No amount of photos or explaining would convince them otherwise. The plus side is that they kept sending me new magazines to try every time I contacted them about it.
In the end I was so used to dropping the magazine with the release in the original position I stopped contacting them about it.
In the end I was so used to dropping the magazine with the release in the original position I stopped contacting them about it.
Most likey replaced the hammer nose & bushing. Even if you knew what to look for, you probably wouldn't even notice what was done. There should now be an "M" stamped in the frame next to the model number.
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Finally, S&W sent 2 of the tiny gold plated front sight inserts. Had a key in my PO Box and could not think what was in the package lock box. Opened it up and there's this Big box. Opened it up and was full of large bubble wrap with the small plastic envelope in the bottom. Now out to mix some epoxy to Secure 1 in the front sight.
Have not decided to keep the mountain gun or move it.
Have not decided to keep the mountain gun or move it.
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doubletapp357
Member
I'm sorry you had a bad experience.
jbltwin1
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It says MOD stamped inside under the mpdel number
Rust E. Badge
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H&Kiss customer relations are horrible. As a former Class 3 dealer for law enforcement, I dealt with them on several occasions. They are in the US only because we are their largest market. They do not support the private ownership of firearms or our Constitution. And their firearms are no better than anyone else's. They're a terrible "woke" company.
