How to send to S&W?

[MissouriCrowinMass]

I bought a used 625 JM. The ejector rod loosened - I shot it and I think it is bent. The cyclinder has side to side wobble. Way, way more than any other Smith or Ruger I own. The barrel/cyclinder gap is very uneven .007 vs. .013. And, this is weird......recovered lead bullets don't show land marks.....or very, very faintly. My guess is that the barrel is shot out. I like the revolver and I don't want to sell it in this condition as I'm concerned it is unsafe.

My question. Can you send a revolver back to S&W for repairs? Is there a telephone number to call S&W to set up a Repair Number & Scope of Work before mailing? Any idea on costs including a new barrel?

The revolver looks pristine. The bore is like a mirror. I wouldn't mind investing to restore the revolver to a better condition.

Thanks

MC

 

[SourwoodTom]

Yes. Call Smith first and they'll tell you to send it 2nd day UPS air. List it as "Sporting goods returned to the factory"

My experience with a couple I've returned has been great. In both instances, my revolver has been back within 10 days - in new mechanical condition.

I've never been charged, even for a 625 that needed a cylinder, though I told them I purchased the gun used. If you have aftermarket springs, remove them. Smith will replace your wolff's with stock springs.

 

[Milton]

Thanks to some fine help on this site ,the number to call is br549------wait that's something else.Call 1-800-331-0852 extension 7 ,between 8 and 8 Eastern Time,Monday thru Friday.

 

[MissouriCrowinMass]

Thanks, guys! Much appreciated!

MC

 

[jepp2]

You might want to read post 6 in this thread:

http://smith-wessonforum.com/s-w-smithing/162233-can-you-buy-s-w-prepaid-shipping-label.html

Stating the item is "sporting goods" probably gets you around this, but per the shipping guidelines in GunBroker, it states an unlicensed individual may only ship a handgun UPS Next Day Air. Maybe they are wrong or don't know what the policy is???

 

[MissouriCrowinMass]

Jepp2,

Thanks. I think to eliminate any risk to myself, I'll use a very trustworthy FFL in Woburn, MA. Carl mailed a Ruger Semi for me a few years back and it was just $35 as I remember. (Don't dry fire P345's that have the Magazine Safety!). I just needed the number to contact S&W and set up the scope & payment.

 

[SW357Addict]

So if I understand it correctly, if you send a S&W model to Smith and Wesson for warranty work you do not need to use a FFL dealer and pay a transfer fee to send it or receive it?

 

[jepp2]

Might vary by state, but I sent two L frames to S&W on Friday via Fedex next day air (shipping label via S&W) for the M stamp conversion. They will ship them back to me. It has been that way for the 3 states I have lived in.

 

[hhb]

Return

So if I understand it correctly, if you send a S&W model to Smith and Wesson for warranty work you do not need to use a FFL dealer and pay a transfer fee to send it or receive it?

You can overnight it to S&W, but you need a Return Authorization number from S&W. When you talk to them, ask about a prepaid return label, and pay for it up front with a credit card. It will be cheaper than returning it on your own. You'll get a tracking number, and when you send it, get up the next morning and check when it hits the factory.

 

[crsides]

The air thing is a UPS regulation - they don't want handguns sitting around UPS centers any longer than is necessary. I was told I could ship on a next day air saver rate which would mean delivery the next afternoon. It cost $65.00.



Charlie

 

[2hawk]

Warranty work?

If I'm not mistaken, your gun should be covered under the S&W warranty. They will send a pre-paid shipping label to you if this is the case. You can ship directly to them without using an FFL, and they can also send the gun back directly to you.

Give them a call, explain the problem, and you should be good to go. You may want to search this forum for the keyword "warranty" to see what other members' experiences have been.

Also, be aware that the factory often closes down for 2-3 weeks this time of year, iirc. You might want to check on this when trying to establish a time line for your work.

Good luck!

 

[JERRYB1127]

I own several model 41 pistols. Driving from NJ to FL last month, I think I might have inadvertently allowed a little water to splash onto one of the closed grey plastic S&W Performance Center boxes in the trunk of my car, each box containing one of my M41 pistols. A few weeks later, I opened one of the boxes and noticed some rust on my beloved 41. I tried to remove the rust with Hopps' #9 solvent, but was only partially successful. I called S&W. They said they would send me a pre-paid return label and asked if I'd prefer them to Email or post it to me. I opted for the USPS. It arrived 2 days later with instructions to go to FEDEX, get a free FEDEX shipping box and call for a free FEDEX pick-up, which I did. FEDEX picked it up the next day. ... S&W said they would refinish it at N/C and return it ASAP. This just happened last week, so I don't know the end of the story yet. ... So far, so good. I'll post the result of this story when I get the 41 back.

 

[TAROMAN]

If I'm returning one on my dime, I pack it up in a Priority Mail Medium Flat Rate Box. Then run an online label for insured postage with my friendly local FFL (you do have one, right?) as the return address. Usually costs about $16.
Then drop the box off at his store and he sends it out gratis with his other shipments - leagle beagle.
The gun comes back to him, however. Here in Oregon, there's no background on your own firearm returned from service.