Scottastic
Member
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- May 30, 2017
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- 38
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As a logistics guy, this isn't completely abnormal. FedEx isn't great at reprinting labels, they might have mangled the first one and printed a second one.
I Think S&W Lost My Gun!
- Thread starter wood714
- Start date
As a logistics guy, this isn't completely abnormal. FedEx isn't great at reprinting labels, they might have mangled the first one and printed a second one.
Call Ruger today about getting any work whatsoever done on a Securiy Six and report back with your findings. Better check on present conditions before bragging them up in order to put down S&W. You are completely out of touch with todays Ruger and what they will do.
OP
Anticipation is getting the best of me. Let us know please.
Just got off the phone with S&W. Dude told me the gun had been fixed, and will be delivered to my house tomorrow.
I told him the CS manager told me yesterday to expect it around July 4th. Also explained how he flat out lied to me about having the gun fixed in the box, and would hand walk it to shipping.
Dude I talked to said that's probably exactly what he did yesterday after our call.
I checked the tracking number, and it says a label has been created and Scheduled delivery:
Thu 6/22/2017 by 8:00 pm
I told the Smith dude I'll believe it when I see it.
Brandon0413
Member
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- Oct 8, 2011
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- 88
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I sent them some magazines I bought for a cs45 that don't work properly along with a good description and a link to a thread I have here on the forum.
Someone in customer service told me I could send them in and have them evaluated so I did. I called some time later and they told me they couldn't find them so they ended up sending me some new ones that have the same problem.
I told them these have the same problem and asked if I could send them in for evaluation. I also mentioned the good descripition I gave and the links to my thread on the forum here with pictures and they said they won't look at the forum. I told them it explains the problem to a T and they told me I should send them back to where I bought them for my money back. It's too late for that, though. She asked me to test the new magazines they sent but I have not had time to do so.
I have 4 of these mags and have had all 4 replaced. They all have the same problem...or maybe it's my cs45. It works fine with 2 other mags, though, and I can visually tell the difference between the ones that work fine and the ones that don't.
I wanted to like the cs45 but the mag problem has me so disappointed I don't even look at it anymore. I feel like selling it.
Someone in customer service told me I could send them in and have them evaluated so I did. I called some time later and they told me they couldn't find them so they ended up sending me some new ones that have the same problem.
I told them these have the same problem and asked if I could send them in for evaluation. I also mentioned the good descripition I gave and the links to my thread on the forum here with pictures and they said they won't look at the forum. I told them it explains the problem to a T and they told me I should send them back to where I bought them for my money back. It's too late for that, though. She asked me to test the new magazines they sent but I have not had time to do so.
I have 4 of these mags and have had all 4 replaced. They all have the same problem...or maybe it's my cs45. It works fine with 2 other mags, though, and I can visually tell the difference between the ones that work fine and the ones that don't.
I wanted to like the cs45 but the mag problem has me so disappointed I don't even look at it anymore. I feel like selling it.
No you're not. I've gotten excellent service and free parts as well, without even asking for them.
Maybe because I don't burden CS with daily calls for "when was my gun built?".
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I'm sure Ruger's quite busy with all those crappy front sights they put on all those recent RedHawks.
More Ruger woes.
Ruger Mk IV Recall Notice
But hey they return em' fast, that's a positive.
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kbm6893
Member
Actually, I'm not. I know they no longer service the Six guns. My friends gun was overhauled about 5 years ago.
So they don't service a gun they stopped making over 30 years ago. Try sending in your 15 year old 3rd gen and let me know how it goes. When did S&W stop making the .357 K frames? 2003, I think? Try getting a .357 barrel for a Model 65 made in 2003. Ruger supported the Six guns for nearly 30 years after they stopped making them.
Ruger has such good service that I've sent several in just for a free inspection when I've bought them used. Never a penny charged, even for shipping, and never more than 10
Days total to get back in my hands.
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I think S&W customer service sucks.. After three separate phone calls trying to get the recall mod done on my no - 586 I've decided it's not worth the risk of losing it for months on end. Every phone call they said they would be sending out a shipping label that never was.. Ruger, however, was a very different experience. I bought a new GP 100 that was dropped and broke the rear sight blade. After a quick email, I received a new rear sight in the mail less than a week later no questions asked as to why I needed it. Not bashing S&W or touting Ruger, just my personal experience with the two companies.
bigggbbruce
Member
I had one with a long wait.. and couldn't locate it for several days.
Then Fed ex was at my door before the email to track shipment came.. the next day after conversation with CS
They are trying to make up for your wait.. they will deliver.
Bahamaroot
Member
I sent in a 19-4 last spring for some work and they told me the turn around was 10 days. Well 10 days turned into 10 weeks.....
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OP
When I first called about the recall on mine, they emailed me a shipping label in minutes.
I've only used S&W CS one other time for the grip recall on a 6906. That was last year, and I got it back in 10 days.
Bought a Ruger LCP from a person who claimed it had never been shot. About 90% of the time the slide wouldn't go forward without bumping it with my hand. I polished the ramp, but it didn't help. Watched a youtube video of a LCP strip, and noticed theirs had a double recoil spring. Mine only had one. Called Ruger and told them my problems and about the single spring. They said it shipped with a single spring, but would send me their "enhanced" recoil spring at no charge. Sent a old P95 back for the MKII recall and got it back in about 10 days. They offered me free shipping or a free mag. I took the shipping.
Had a titanium firing pin break into 3 pieces on a CMMG 22 upper. Emailed them pics of it and they sent me 2 in a few days. Still cant figure how that thing broke.
spad124
Member
I've had good experiences with S&W up to January 2016. I sent my 1988 686-1 in for the M recall in early November 2014. It was back in my hands in 14 days. In addition to the recall I could tell the action had been worked on and smoothed up a bit. No charge.
In October 2014 I sent a new M&P Sport in under warranty because of some cosmetic wear on the barrel that apparently occurred during assembly. (On-line order from a retailer and I didn't check closely before accepting) I hadn't even shot the gun. That was returned in six weeks with an entirely new upper. And I could tell the upper was fitted to the lower.
Finally. In December 2015 I sent an inherited 669 in because of a safety/decocker problem. This gun was outside of the 669 recall SN range. S&W replaced several parts in the fire control mechanism at no charge. Back in four weeks.
I think I only asked them about the status of the Sport once during the six weeks.
Maybe something has changed in a short time?
In October 2014 I sent a new M&P Sport in under warranty because of some cosmetic wear on the barrel that apparently occurred during assembly. (On-line order from a retailer and I didn't check closely before accepting) I hadn't even shot the gun. That was returned in six weeks with an entirely new upper. And I could tell the upper was fitted to the lower.
Finally. In December 2015 I sent an inherited 669 in because of a safety/decocker problem. This gun was outside of the 669 recall SN range. S&W replaced several parts in the fire control mechanism at no charge. Back in four weeks.
I think I only asked them about the status of the Sport once during the six weeks.
Maybe something has changed in a short time?
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OP
When I shipped mine back they said the wait time is longer in the summer months.
Got an email from the CS manager. He's sending me a S&W t-shirt, and a new blue plastic box that will ship separate from the gun.
New grips, box, and shirt. I think that's pretty cool, and makes up for the mass confusion.
American1776
Member
- Joined
- Jan 6, 2014
- Messages
- 1,770
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I recently called and asked if they would work on an older model 64. The guy on the phone told me it would take 3-6 months.
I said thank you, have a good day.
I said thank you, have a good day.
OP
She's back!
Very nice. Glad it's back.
BTW, It don't look like a girl.
BTW, It don't look like a girl.
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bigggbbruce
Member
bigggbbruce
Member
The one I had confusion over was a 629 stealth early one... I got a free cylinder replacement(for finish problems I should have paid for) because of their problems.. I saved a bunch..
I was a happy camper..
You do understand that you're not required to read this thread, right?
With all due respect ....
Or am I being humor impaired ... ?
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Wee Hooker
Member
The same Ruger that is currently recalling ALL MK IV pistols made before 1 June 2017? The same Ruger who has no parts to fix the safety issue identified? The same Ruger who puts the burden on the customer to pay for aftermarket parts to be once again swapped out or confiscated?
Maybe we should all go buy Taurus revolvers as they have a lifetime warranty?
Trust me, I'v tested many of the major brand customer service departments. S&W is among the best.
Lets be step back and be fair. Occasional "stuff" happens in any repair shop ( Guns, cars, appliances .....) It's not necessarily a sign of a bad business. In the grand scheme of things, a mix up at the factory isn't a big deal as long as it's made right in the end. (as I'm sure it will here.)
bigpappa160
Member
Factory
Yep, I sent my model 60 in for warranty work, which was a month ago! Found out that the revolver arrived at SW and was signed for on 18 May. Now fast forward to this past Mon 19 June, live chat with a rep and he said that the revolver was fixed and heading to the mail room to be processed to be shipped that it may take 5-7 business days. My question was why does it take 5-7 business days to be shipped once the mail room gets gun? The rep couldn't answer, but he said I would get a email with a tracking number! So, Mon I'm going to contact SW again and see if the gun is really in the mail room.
Yep, I sent my model 60 in for warranty work, which was a month ago! Found out that the revolver arrived at SW and was signed for on 18 May. Now fast forward to this past Mon 19 June, live chat with a rep and he said that the revolver was fixed and heading to the mail room to be processed to be shipped that it may take 5-7 business days. My question was why does it take 5-7 business days to be shipped once the mail room gets gun? The rep couldn't answer, but he said I would get a email with a tracking number! So, Mon I'm going to contact SW again and see if the gun is really in the mail room.
twodog max
Member
Got that right. No more Security Six work
