Irate with Smith & Wesson. Done with them.

[Gunsnwater]

After many years I recently bought my first Glock and I now understand all the hype. The gun is extremely accurate out of the box, great feeling trigger (no need to polish or replace anything) and easy to disassemble. Subjectively, the gun is comfortable in my hand and conceals well.

Ah ha! You are an aleon! Calling MUFON! We got one. See gaston glock designed his gun to fit no human hand and have a **** trigger horrible rifling that can't eat lead or it blows up and craptasick plastic sights because he was never a gun guy. Even down to his overly unsupported chamber that wrecks 40 brass. He had to give them away to cops that had no say to get off the ground. They take a lot of abuse and still go bang but that's all they got. I can say the same about hi point for $200. In fact in outline they look the same.

 

[Rick_A]

EVERY manufacturer has its issues...and they all like to have them working right. A few weeks more or less at the factory isn't going to phase me any.

 

[Hillbilly77]

We're on a S&W board and can have the ability to make issues know with Smith-Wesson, good and bad, and have changes made for the better. But with all these starry eyed excuses, that's not even a possibility.

....Maybe S&W could learn from its customers on the board....

Um.....
You do realize that this Forum IS NOT affiliated with Smith & Wesson, right?
Look all the way on the bottom of your screen and you'll see this disclaimer:

© S-W Forum, LLC 2000-2013
Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)

 

[gdauth]

Um.....
You do realize that this Forum IS NOT affiliated with Smith & Wesson, right?
Look all the way on the bottom of your screen and you'll see this disclaimer:

If they don't have someone monitoring this board, that says something about S&W, and it is not good.

 

[jdh]

These two sound a lot like some of the members on Glock Talk who say how crappy Glocks are and how they are going to get rid of theirs and replace them with M&Ps.

 

[Fastbolt]

If they don't have someone monitoring this board, that says something about S&W, and it is not good.

While they aren't paying someone to sit around and monitor such forums (to my knowledge, anyway), or make them part of some marketing survey effort, I wouldn't be at all surprised if what's posted here doesn't end up being seen from time to time by people from various depts at the company.

Believe it or not, there's probably even an occasional instance when a particular thread topic may be linked and forwarded to the right people at the company.

Besides, they get at least their fair share of disgruntled customers who call them all the time.

I also wouldn't be surprised if such things didn't occur with other gun companies now and again ...

 

[Kanewpadle]

These two sound a lot like some of the members on Glock Talk who say how crappy Glocks are and how they are going to get rid of theirs and replace them with M&Ps.

You know how is it. Someone people are only happy when they complain. And when they don't get the attention they seek, they get nasty. Immaturity is hard to deal with.

That's ok. They'll get the hint and disappear soon I hope.

 

[NYHawk]

Well, shock us because you've left us with nothing to substantiate your claims.

That a person would like a Glock trigger better than an M&P I can understand. That's just simply the difference between two guns. But, to say that the Glock has a great trigger tells me you haven't fired a gun with a great trigger. A Colt Python has a great trigger. A Dan Wesson 15T has a great trigger. Heck, even a RIA 1911-A1 has a great trigger compared to an M&P or a Glock, but by itself the Glock trigger leaves much to be desired.

Further, to say that 90% of M&P owners are unhappy with their trigger is ludicrous. If that were true, they wouldn't sell very well. What we see here is less than 1% of those that own M&Ps. Out of this entire board there are less than 10% of those that don't like the trigger out of the box.

Also, just because someone installed an Apex kit doesn't mean they hated the trigger. It just means they wanted it different or better. Nothing wrong with that.

Further still, I never "jumped all over" the OP. I simply asked what his profession was and he has declined to say.

Again, I don't see the need to jump all over me because I said I thought the Glock trigger felt good to me. The conversation leading up to my post was S&W and Glock. Nobody mentioned other manufacturers or 1911. You don't need to try and make me look stupid. You are obviously smarter and have a more vast knowledge about firearms than me. I would never challenge you or suggest I know something you don't or my opinion is worth listening to. After all, it's not about me...That being said, there are other forums on the web that discuss S&W and M&P trigger issues and I'm sure you read them and discuss the problems most M&P owners are concerned about. I know you set them straight too. Also, my entire post was not entirely focused on you, but the way many members jump on others.
As far as Smith-Wesson not monitoring this forum (this is not directed at Rastoff, or anyone in particular), many large corporations monitor forums they are not associated with in order to get realtime information about company image, including gun manufactures. If the forum is held to a professional atmosphere or at least polite and informative, companies will monitor and if invited, might participate or at least have a member who may be considered a rep. I know S&W is not doing this here, but other companies do and I know on another forum a person who does relay info to S&W with issues and suggestions. They might not respond, they might not even listen, but it's going on. That was what my post was about. Finally, smith-wessonforum.com is overall an nice friendly forum with very informative people and posts. Don't take my suggestion as anything more than observation.

 

[Kanewpadle]

Again, I don't see the need to jump all over me because I said I thought the Glock trigger felt good to me. The conversation leading up to my post was S&W and Glock. Nobody mentioned other manufacturers or 1911. You don't need to try and make me look stupid. You are obviously smarter and have a more vast knowledge about firearms than me. I would never challenge you or suggest I know something you don't or my opinion is worth listening to. After all, it's not about me...That being said, there are other forums on the web that discuss S&W and M&P trigger issues and I'm sure you read them and discuss the problems most M&P owners are concerned about. I know you set them straight too. Also, my entire post was not entirely focused on you, but the way many members jump on others.
As far as Smith-Wesson not monitoring this forum (this is not directed at Rastoff, or anyone in particular), many large corporations monitor forums they are not associated with in order to get realtime information about company image, including gun manufactures. If the forum is held to a professional atmosphere or at least polite and informative, companies will monitor and if invited, might participate or at least have a member who may be considered a rep. I know S&W is not doing this here, but other companies do and I know on another forum a person who does relay info to S&W with issues and suggestions. They might not respond, they might not even listen, but it's going on. That was what my post was about. Finally, smith-wessonforum.com is overall an nice friendly forum with very informative people and posts. Don't take my suggestion as anything more than observation.

IF S&W monitors this site, they sure don't want to see a bunch of whining and complaining before they have had the opportunity to make things right.

Like I said, some people just want some attention. Well....They ain't gonna get it here.

 

[ditto1958]

It seems everyone here is protecting their sister from her ex-boyfriend. Well guess what guys, she might just very well be a slut, if you get my parity.

LOL. NYHawk, you just made my evening with that line! Perfect response to this ridiculous, yet highly entertaining, thread.

 

[bolson]

I am in love with the Taurus Slim I held today. and for the price.. Really hard to beat.

Before I found my shield I had handled a slim. Loved the way if felt in my hand plus was $100 bucks less than the shield I ended up buying. I was on my way to buy the taurus when I stopped by one more gun store. He had just found a shield in the lay-a-way pile that someone never came back for. I bought that instead. Told my brother how much I liked the taurus, so he went and bought it for his wife. Then we went shooting, so glad I got the shield. Taurus was a decent pistol, but the shield is more decenter. Didn't care for the trigger on the slim, had a longer and harder pull.

Of the two pistols, I would get the issues resolved with the S&W (however frustrating it might be) and stick with that over the Taurus.

 

[gdauth]

IF S&W monitors this site, they sure don't want to see a bunch of whining and complaining before they have had the opportunity to make things right.

Like I said, some people just want some attention. Well....They ain't gonna get it here.

May I suggest that S&W and other American gun makers look back in time and observe what happened to the US Auto industry. During the 60s and 70s they had it all, or they thought they did. However, their quality was slipping and they did not listen to their customers. As a result the Japanese and the Europeans ate their lunch. It can happen again.

 

[Arik]

This again? I do notice a trend that one cannot bash the Sheild. Anyway, all mfg have problems here and there. Glock DID have a problem with the rails being sheered off but only on the .40cal and only when there was a light mounted. When they changed the extractor on the Gen4 9mm there were ejection problems. Anyone complaining about Glock or anyone elses warranty has obviously never delt with HK. You'd think they would want to keep those clients who spend $900 for their guns happy. But no, they really dont. Nor do they really care. Their main biz is LEO/GOV and the civilian side is more of a afterthought/hobby for them. HK will bend over backwards for LEO but a civilian will have to bend over backwards for HK. And yet they still make a quality firearm that I would trust my life to, and do. To their credit they have gotten better at handling civilian warranty issues. Ive had plenty of different guns that needed warranty work. One bad Glock 23, two bad S&W M&P9/357sig, one Para Ordnance and one Browning HiPower. It happens.

The fact that you only have ONE gun and haven't shot if yet but cant go without it is a problem. How can you trust your life to it if you dont know how well that particular gun functions. Carrying it without ever shooting it first is almost like not having it in the first place.

Relax, let them fix it and enjoy. Whats the big deal!?!?!?


Sent from my SCH-I545 using Tapatalk 2

 

[Lost Lake]

Further, to say that 90% of M&P owners are unhappy with their trigger is ludicrous. ....

What we see here is less than 1% of those that own M&Ps. Out of this entire board there are less than 10% of those that don't like the trigger out of the box.

I've read that 87% of statistics are made up on the spot.

For a duty weapon my M&P triggers are just fine.

As target pistols they kinda suck.

Sure I wish M&P's had better triggers, but I'm not complaining. They are inexpensive guns made for working, not target shooting.

And yes we have S&W people on this board. Ray Jenks is a member here right? And if I remember correctly several other important S&W members stop by here regularly. Let alone the Big Gorilla and other members who have the S&W ear....

I get the feeling the Big Gorilla is gonna smell this thread stinking up the place and slap a padlock on it....

.

 

[Rastoff]

Again, I don't see the need to jump all over me...

I didn't. I simply asked you to surprise me with your experience since that's what you said.

You don't need to try and make me look stupid.

Well, you're right about that.

Look, I'm glad you like your Glock. I've owned a couple and they were reliable guns. They just aren't for me. However, to make a blanket statement like, "they have great triggers" accompanied by "I have x years of experience" is misleading. It comes across as though you're trying to say that you have some authority on the subject over the rest of us. Saying that you like it better than an M&P is more correct because that's what you really mean.

I've read that 87% of statistics are made up on the spot.

Close. It's actually 93.4% these days.


fallhunter,
I've asked twice before, but maybe you just missed it. What do you do for a living?

 

[GKC]

Of the two pistols, I would get the issues resolved with the S&W (however frustrating it might be) and stick with that over the Taurus.

Definitely. I've owned several Taurus guns, and only had a problem with one of them...but their customer service can't even be called that with a straight face. In fairness, that has been a few years ago, and maybe they have improved, but from what I read it's still hit or miss on quality, and there still are many accounts of very long delays on warranty work...like several months. It's a shame, really, because Taurus makes some interesting guns at a nice price...the new PT111 Millennium G2 is really a nice looking gun, and priced at about $340 locally...but I just can't bring myself to take a chance on Taurus until I can read that their problems are very much the exception rather than the rule.

 

[S&WForty]

I think there needs to be a poll set up for the Shield owners here with the trigger "recall." For those with Shields that are affected by the "safety notice" as "us folks call it" we want to know is your trigger:

a. A little affected by it
b. Mildly affected by it
c. Badly affected by it
d. Don't really know, I just want to bash S&W.

For those that answer C, what makes it "badly?" Does the lower half of the trigger jiggle back and forth on its own while your Shield giggles and says, "Shoulda bought a Glock?!?"

Seriously, a lot of Shields have had problems, but they are not alone in the world of mass-produced guns. I just can't get too concerned when someone uses antagonizing words towards us while blowing their steam.

 

[N4KVE]

For a duty weapon my M&P triggers are just fine.

As target pistols they kinda suck.

Sure I wish M&P's had better triggers, but I'm not complaining. They are inexpensive guns made for working, not target shooting.

I agree 1000%. GARY

 

[charliehustle77]

Not to pile on or anything, but I had the trigger issue as well and had a heck of a time just getting S&W to send me an RMA to return the gun.

I called S&W 5 times total, starting the day of the safety notice. Twice I was given incorrect info. I emailed S&W twice. Neither time did I get more than an automated response.

I finally, last Friday was contacted by a customer service rep because I was grouped into a number of Shield owners who had not received any type of return info.

I will wait until the whole experience is complete in order to judge their customer service but as of right now I'm not pleased.

 

[SmurfHunter]

As soon as it is back, it will be for sale. $300. I just dont feel like I can trust Smith & Wesson any longer.

I'll take it.