@Heron163,
You may be pleasantly surprised. Back in late August, I contacted Customer Service about problems with my Model 57. I was told that I would be contacted in about 10 weeks with a repair estimate, explanation of the problem, and request for payment. Three weeks later, while recuperating from my 24th accident related surgery, FedEx was at the door with my Smith.
Honestly, I don't know if this was typical of S&W, but I wasn't prepared for that quick of a turn around! I don't know if Customer Service has a realistic grasp of shop turn around times!