Kudos to Smith & Wesson / recoil spring issue

[JLPiccard]

I recently bought an M&P Shield 9mm, and have put around 300 rounds through it thus far. I was cleaning it last night after being at the range for a while, when I noticed there was a crack in the plate on the muzzle end of the recoil spring.

My dad had owned several Smith & Wesson revolvers when I was growing up, and I remembered they always had really good customer service. That was one of the things that inspired me to buy this particular pistol. I called them up today, expecting to have to ship it to them to have them look at it. Instead, I was pleasantly surprised when they offered to just send me a new spring. The total time I was on the phone: about 5 minutes and 42 seconds according to my phone. I should have the new spring in about 10 days. The customer service was even better than I had remembered!

My thanks to the folks at Smith and Wesson. I am glad to be back in the Smith and Wesson family.

 

[kctgb]

I recently bought an M&P Shield 9mm, and have put around 300 rounds through it thus far. I was cleaning it last night after being at the range for a while, when I noticed there was a crack in the plate on the muzzle end of the recoil spring.

My dad had owned several Smith & Wesson revolvers when I was growing up, and I remembered they always had really good customer service. That was one of the things that inspired me to buy this particular pistol. I called them up today, expecting to have to ship it to them to have them look at it. Instead, I was pleasantly surprised when they offered to just send me a new spring. The total time I was on the phone: about 5 minutes and 42 seconds according to my phone. I should have the new spring in about 10 days. The customer service was even better than I had remembered!

My thanks to the folks at Smith and Wesson. I am glad to be back in the Smith and Wesson family.

That's how companies keep good customers.

 

[Shield9mm]

yup they are great, I got a RSA replacement for my 9c too.

 

[bigwheelzip]

I should have the new spring in about 10 days.

That's good for you. It's also good news for the forum members who've been on the list a while, waiting for new RSA's to arrive.

Thanks for posting, and good luck in the future too.

 

[CBStuard]

Wondering if there is a problem w/ 9c RSAs that I don't know about. Do I need one due to an updated design?

 

[JLPiccard]

Hi everyone - just wanted to confirm that I did receive the new RSA today. If you've been waiting on one, keep an eye on your mail.

I took my Shield out to the range today and put about 60 rounds through it - no issues. I was actually having an issue with a failure of the slide to lock open about every 30 - 40 rounds. That seems to have been resolved with the new spring. My thanks again to Smith and Wesson.