Alisdad
Member
- Joined
- Nov 29, 2014
- Messages
- 26
- Reaction score
- 28
Two weeks ago I tried out some Buffalo Bore 45 hard cast in my 45c. three rounds in I had a significant failure. After the smoke settled and I realized I had both hands, I looked down to see my mag guts and remaining rounds all over the place. I packed up my stuff and called it a day. After inspecting the gun there appeared to be little damage that I could see. The manual safety plug blew off and disappeared. A tiny bit of the polymer by the rear of the slide shaved off next to where the safety plug had been. The brass from the failed round had a horizontal split right above the rim.
The next day I emailed Smith and Wesson and Buffalo Bore. Within three days I heard back from Smith, and Buffalo Bore got back to me right after. I sent pictures of the casing and the gun, and Buffalo Bore immediately responded stating they believed it was a classic case of an unsupported round due to a failure to properly cycle. They asked that I keep them informed about Smith's evaluation and we would go from there.
About a week after the failure, Smith sent me a shipping label and today they called saying they will be destroying my gun and shipping me a new one free, under warranty. They are also shipping my aftermarket parts back to me (APEX, night sights, stippled grip etc).
I am more than impressed with the customer service from both Smith and Wesson and Buffalo Bore. Even if I was offered a discounted gun I would still be impressed on how quickly both companies responded, in person and via email.
This experience did make me think twice about what aftermarket parts I used on the gun, and I'm lucky to get them all back; however, I could have been out a few hundred bucks. I had to make peace with that after I sent the gun in (I thought about replacing all the parts before shipping the gun, but I thought it was better for Smith to see it how it was when the failure happened). Also, the gun is a tank and did what it should have. I didn't have a scratch from the blast and the mag is still perfectly functional.
The next day I emailed Smith and Wesson and Buffalo Bore. Within three days I heard back from Smith, and Buffalo Bore got back to me right after. I sent pictures of the casing and the gun, and Buffalo Bore immediately responded stating they believed it was a classic case of an unsupported round due to a failure to properly cycle. They asked that I keep them informed about Smith's evaluation and we would go from there.
About a week after the failure, Smith sent me a shipping label and today they called saying they will be destroying my gun and shipping me a new one free, under warranty. They are also shipping my aftermarket parts back to me (APEX, night sights, stippled grip etc).
I am more than impressed with the customer service from both Smith and Wesson and Buffalo Bore. Even if I was offered a discounted gun I would still be impressed on how quickly both companies responded, in person and via email.
This experience did make me think twice about what aftermarket parts I used on the gun, and I'm lucky to get them all back; however, I could have been out a few hundred bucks. I had to make peace with that after I sent the gun in (I thought about replacing all the parts before shipping the gun, but I thought it was better for Smith to see it how it was when the failure happened). Also, the gun is a tank and did what it should have. I didn't have a scratch from the blast and the mag is still perfectly functional.