Odd, just after I sent them an email regarding my non-working front tritium sight they didn't even reply, they just sent one in the mail almost immediately. A buddy of mine installed it but I would have preferred that S&W would have offered to install as I have no tools and no skills for such things. They would not have needed the gun back, just the slide.
I called, told them my front sight was dead, and asked if they would send me a new front sight. The guy I spoke to asked if I was a gunsmith. I said no, but I've done some work on pistol sights. He said the Shield sights are in very tight, and even some gunsmiths have had trouble with them. I asked if I could send in only the slide. He said they needed the whole pistol.
I do have experience replacing iron sights, enough to realize that some can be a major PITA. Sights vary from simple as can be to awful. Still, if the dead front sight had been the only thing I had found wrong with my pistol I would have pressed harder for them to send me a new sight to install myself.
My optic cover plate wasn't quite right either, which I didn't mention during the call but included in my note with the pistol. The front of the plate didn't sit flush with the top of the slide, and light was visible under that front part of the plate. This was concerning because I don't know if the problem is with the cover plate or the mounting slot. I'd hate to try to attach an optic and find that the slot is out of whack. I thought it best to send my pistol in. I was told it would take around 6 weeks. I haven't heard a peep from them since tracking showed that they received it about 3.5 weeks ago. I'll probably call before long to find out if they even show as having received it. It doesn't take much searching to discover that S&W's service is quite poor, at least concerning the time involved, compared to Ruger and some others.
Since this thread is about comparing early Shields to Plus models, overall I prefer the simple painted white dots on the 1.0 to the Plus' night sights. The night sights aren't as visible to me in room lighting, daylight or shaded daylight as the plain white dots. With the night sights only the outline of the dot is colored. The middle is blank. There isn't as much colored surface area to catch my eye.
Fiber optic front sights seem like a better way to go, at least for me. I don't have any FO front sights yet myself, but I've handled several pistols from others at the range with them and have been impressed.
Thanks for the heads up, I'll keep an eye out. I have five total 13 round mags now thanks to the Bugout Bag bundle.
I tried to paste a link to the forum thread discussing this 13 round Shield Plus magazine issue, but censorship is present everywhere these days, including here. The thread is on a different forum. When I hit "preview post" here I noticed that the forum is obscuring the link, which I find really sad. If a person enters "Shield Plus Magazine's Falling Apart / Design Flaw" (include the quotes) into a Google web search, the current first search result displayed is what I'm referring to.
Apparently, some electrical tape around the bottom of the basepad can help hold things together. This may not be an issue for those not dropping magazines on a hard floor, but it's something to be aware of.