Bitbyte
Member
The other night at the range with my new 15-22 MOE, I noticed on my rear MBUS sight that the small aperture didn't line up concentrically with the large one, which would throw the zero off (unless this is some sort of offset by design to offset for long range shots and the trajectory of the bullet, but my M16 sights weren't like that).
Upon further investigation, I noticed that the hole for the large aperture wasn't round due to some injection molding flash left in there from the manufacturing process. I also noticed that the small aperture hole wasn't in the middle of the "nipple" part of it that sticks into the large aperture.
I called S&W, they offered to let me send the entire weapon back in and they would have a look. They predicted a few weeks turnaround. I told them that seemed a bit much for a couple of pieces of plastic. He then offered that I could send just the sights back with the same turnaround. I told him I would think about it, intending to see if I could simply buy a "proper" steel rear aperture and simply replace it myself since I don't really want to skip a few weeks at the range with my kids.
I then decided to see if Magpul would just send me the pieces so I could replace them myself. I prepared myself for sending them pictures (which I will include later in this posting). I called them, spent a whopping 2 minutes on hold and spoke with a very nice lady who upon hearing my plight immediately asked for my address so she could send me an entire new set of sights. I could then take the defective ones off, throw them back in the package and return them. All prepaid, all on the "honor system" that I will send the old ones back, and all without even the slightest bit of hesitation on their part.
I gotta tell ya, I buy a LOT of stuff online since I live in Bismarck, ND (aka BFE) and we don't have much locally here. I am pleased as punch that I won't have to miss any time at the range with my kids and that Magpul stepped up and is making me a very happy customer. No product is perfect, and things happen. What really defines a company is what they do about it when something doesn't go right, and Magpul is aces in my book.
FWIW, I'm not saying that S&W wouldn't take care of me, it just wouldn't have been nearly as convenient as the solution that Magpul employed.
Since a picture is worth a thousand words here's about 3k worth.
Notice the flash left from the injection molding process at the top of the large aperture.
Here you can see that the hole isn't in the middle of the "nipple". It's not as evident in the picture as it is looking at it in real life. Getting decent cellphone pics can be challenging.
Lastly this is a picture of how the small hole doesn't line up with the large one concentrically.
Has anyone else seen this on their MBUS?
- Tim
Upon further investigation, I noticed that the hole for the large aperture wasn't round due to some injection molding flash left in there from the manufacturing process. I also noticed that the small aperture hole wasn't in the middle of the "nipple" part of it that sticks into the large aperture.
I called S&W, they offered to let me send the entire weapon back in and they would have a look. They predicted a few weeks turnaround. I told them that seemed a bit much for a couple of pieces of plastic. He then offered that I could send just the sights back with the same turnaround. I told him I would think about it, intending to see if I could simply buy a "proper" steel rear aperture and simply replace it myself since I don't really want to skip a few weeks at the range with my kids.
I then decided to see if Magpul would just send me the pieces so I could replace them myself. I prepared myself for sending them pictures (which I will include later in this posting). I called them, spent a whopping 2 minutes on hold and spoke with a very nice lady who upon hearing my plight immediately asked for my address so she could send me an entire new set of sights. I could then take the defective ones off, throw them back in the package and return them. All prepaid, all on the "honor system" that I will send the old ones back, and all without even the slightest bit of hesitation on their part.
I gotta tell ya, I buy a LOT of stuff online since I live in Bismarck, ND (aka BFE) and we don't have much locally here. I am pleased as punch that I won't have to miss any time at the range with my kids and that Magpul stepped up and is making me a very happy customer. No product is perfect, and things happen. What really defines a company is what they do about it when something doesn't go right, and Magpul is aces in my book.
FWIW, I'm not saying that S&W wouldn't take care of me, it just wouldn't have been nearly as convenient as the solution that Magpul employed.
Since a picture is worth a thousand words here's about 3k worth.
Notice the flash left from the injection molding process at the top of the large aperture.

Here you can see that the hole isn't in the middle of the "nipple". It's not as evident in the picture as it is looking at it in real life. Getting decent cellphone pics can be challenging.

Lastly this is a picture of how the small hole doesn't line up with the large one concentrically.

Has anyone else seen this on their MBUS?
- Tim