Midway backorder-Never Again

[M16]

I placed an order with Midway USA a couple of months ago. One item was on backorder. Today I receive an email that my backorder has shipped. The original backorder cost $161.00 plus $20 shipping for a total of $181.00. The email today had $16.00 added for shipping for a total of $197.00.

I called today to cancel the order but it had already shipped. They offered the difference in Midway Bucks. I refused and said adjust the charge to my credit card. They can't do that. Why should I accept Midway Bucks when they are trying to gouge me? If ups doesn't drop it on my porch I will refuse the shipment. Otherwise they will be getting it back.

I've been a loyal customer for many years but this has really upset me. And that's the way it is.

 

[Fishslayer]

At least they didn't cancel your pre panic order and make you order again at inflated prices...

 

[Hillbilly77]

I'm sorry to hear of your troubles, but it seems to me that Midway isn't all bad.
http://smith-wessonforum.com/lounge/302538-midway-just-donated-1-millon-nra.html

 

[R. G. Amos]

Midway doesn't charge shipping; they charge shipping & handling.

 

[Berserker]

I order from them all the time. I got Ak47 30 rd mags from them in Jan for $20, when people were already gouging. I signed up to be notified when they were in, and ordered right away.

I would be a bit mad and asking why they added shipping charges, but I would also ask why.

I always round of for NRA, I wish more places would do this, makes it easy to donate. Cabelas does the same thing for conservation.

 

[e-jism]

I recently bought a hard sear and a USB from Apex, but ordered them on two separate days. They shipped both together to save me money on shipping. Since both orders were already applied to my credit card, they sent me a shipping refund check for $8.50. I guess that was cheaper than dealing with the credit card company. Kinda sounds like Midway USA is trying to do the same. It's not a check, but at least they acknowledged the mistake and didn't try to keep your money. My 2 cents.

 

[roadhog96]

Looks like their going to be getting their $1 million donation back a little bit at a time with a cost increases. Isn't that what insurance companies do when they have to pay out. Pass the cost on to you. Either way its for a very good cause, I wish more businesses could afford to do this, the NRA needs all the support it can get right now.

 

[Maccabeus]

I've been pleased with their service. I had recently bought a new gun and was holding off on extra mags until I'd been to the range when all the buying frenzy kicked in. I joined in and contributed to the madness.

Everything was back ordered, but Midway was still selling the mags I needed for $9 on back order while CheaperThan-I'll-never-buy-from-them-again-Dirt was gouging folks for $50-75!

Also, as the products have come in, Midway send an email notifying me so I can decide if I want it shipped now or if I want to wait for the whole order to be ready. Nice.

They may not be perfect, and you did seem to get a raw deal, but Midway is still an overall good company to buy from.

 

[Jyezahn]

It sounds like an honest mistake, not gouging. Whoever filled the order probably accidentally overlooked that shipping had been charged already and added shipping. Since they offered to correct the mistake to the best of their ability, and you're supposedly a loyal customer of many years, why not take the Midway Bucks since you'd probably be using them anyway?

 

[tops]

I like to deal with Midway and I think that was an honest mistake but if you are not planning to order anything soon to use their bucks I would protest the charge with the credit card co. Larry

 

[Dave from Pa]

I think "gouge" is a little strong.Under the current circumstances l think they are fair.They did try to make it right,your choice wheather you accept or not.Sounds like you got you order,more than others can say in todays climate.Of all the companies l deal with Midway is one of the best.

 

[yeti]

Honestly, why should they free ship something that nobody could keep in stock? I could understand if they honestly had an out of stock, but all the craziness was hardly their doing. Why should they be forced to pay for extra shipping to all customers when the manufacturers were out of stock?

I would be pleased that they even honored any backorders at all under the conditions. Many online companies did not.

 

[Ivan the Butcher]

A friend of mine has a small LGS and mail order business. Due to some sort of new regulation he has needed to add a $3 charge to orders to cover the "Green" boxes that must now be used. A customer called complaining they explained the need,and ask if he would like to can the order, he kept on complaining and they got all his information and he kept complaining. They then told him of 2 other companies he could order that item from, because he could no longer order from them, ever. Buy the way whatever this charge is, you are paying it now , somehow. Ivan

 

[rwsmith]

Sorry you had

Sorry you had a bad experience. I actually feel like I owe them one because I blamed them for a problem in shipping when actually they had done the very best they could have for me. I went off prematurely and ended up eating crow.

 

[mc5aw]

In January, USPS rates increased. Check to see if UPS and FedEx experienced similar rate increases. If yes, guess what ... Midway is not gouging you. If no, contact customer service and ask for an explanation.

 

[bushmaster1313]

Did any of your order ship before the back order?
If they shipped twice there would be two charges.

Also, $36 is a lot for shipping.

Something does not add up

 

[M16]

The item was a Thumbler's Tumbler. The original backorder quote including shipping was $181. When it was shipped the e-mail quoted $197 including shipping. Sorry but I don't do business this way. I expect to pay $181. I don't want Midway Bucks for the difference. I want to pay the price originally quoted. If that makes me a bad person so be it.

 

[retarmyaviator]

A friend of mine has a small LGS and mail order business. Due to some sort of new regulation he has needed to add a $3 charge to orders to cover the "Green" boxes that must now be used.

I own a mail order business and I have never heard of such a rule. I do stay on top of any regulation changes, this claim by your LGS sounds like BS to me.

 

[bushmaster1313]

What was the explanation for the extra $16.00?

 

[Erich]

I cancelled an order last week - it wasn't shipped three days later and they wouldn't add a shell holder to the order without cancelling my first one (which would make me lose the special sale item I'd placed the order to get in the first place - and then added a whole ton of incidentals to). I told them to just keep the entire thing - glad they're donating to the NRA, but they seem to have too much business to treat customers they way they once did.