Model 29-3 repaired by S&W, disaster, anyone seen anything like this?

cgb

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The trigger stud had come loose on this thing, and my local smith told me it had to go back to the factory for that, so I sent it back to S&W for repair, and due to the nature of the work, a refinish. The refinish looks great. These parts were also in the bag upon return, it looks like the hand, sear, and cylinder stop. Well, I shot the thing, and it's got a few problems to say the least. I was using factory ammo, no reloads. The trigger is sometimes smooth, and sometimes binds at the end of it's travel. The cylinder beaks free of the cylinder stop, jumps ship, the gun was showering lead on me, and the shooter next to me. Even when cocked in single action, and making sure the cylinder is locked, upon firing, the cylinder will be locked in a position 3 holes back from the round just fired. If you look at the fired cases, there's an odd double strike I've never seen before. Needless to say, I can't believe this is the work the gunsmiths at S&W are putting out. I'm not sending it back. They had it for 8 months, and while the refinish is top notch, the rest of it is a disaster. I'm just going to take it to a local highly regarded revolver smith and get it fixed. I do not want to even deal with them again. I am sending them a nasty gram with a copy of my invoice, just to let them know their service department is letting handguns with unsafe conditions leave the shop, which they way or may not care, I don't know. OK, I'm done ranting.

 
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Ouch!

Try re-installing the *old* parts, maybe?

Just in the interest of science of course. ;)
 
No one puts out 100% perfect work 100% of the time. Every now and then someone is going to have a problem.

I know it is terrible to be the guy with the problem, but that is why products and repairs are warranted.

Who knows why or how this got out. Have you even called them to discuss this yet? Let them take care of the problem.
 
I would send it back and ask them to expedite it since you waited so long. Mistakes happen and that is not typical of the work I have seen from S&W. I have had to send a few guns back for warranty repair and older guns to be fixed. They all came back perfect. Most folks on this forum report a similar experience as to what I had.

The type of experience you had seems to be the exception. I know it sucks to be that guy, but it has certainly happened to many of us with some manufacturer. Send it back and give them another chance. And you should not have to pay a dime for shipping or further repair.
 
Wow. That's crazy.

But, I'd keep it sending it back until they fix it right, as a matter of principle.
 
Was there any evidence they had shot it at the factory after the repair? Maybe if they had.....

I did not notice honestly. It started acting up from the first shot fired. And this is not the first time I've have issues with S&W service, although the last time was warranty on a 317. It went back 3 times, and then was replaced. The replacement was a 617 because they did not have any 317's. It went back to have the forcing cone recut because it was leading like crazy. After that, it's been great. I don't know if it's worth me getting my blood pressure up going through a back and forth exchange and it returning unrepaired. The last debacle got me pretty upset. Maybe it's just my luck, I don't know.
 
I don't know if it's worth me getting my blood pressure up going through a back and forth exchange and it returning unrepaired. The last debacle got me pretty upset. Maybe it's just my luck, I don't know.

It doesn't cost anything and using S&W's FedEx account even gets you free pick up at your house so you don't even have to take the time to drive to the depot. IMO, just keep sending it back until it's right and don't worry about it.
 
Two of those primer strikes are so far off center the only way that could happen is if the cylinder is rotating past the cylinder stop, or coming up short. That is certainly why you and the people next to you are getting fragged with lead. Very annoying after an 8 month wait. Sorry this is happening to you. However, the gun does look beautiful! Once you get it tuned up properly you will have one VERY NICE shooter.

Definitely re-install the old cylinder stop and hand, and see what you get. Why were they removed in the first place? If you had no timing problem before, re-install them, and I'll bet your current timing problem is cured. If the hand that is installed now was not cut to turn the cylinder just enough, it will either turn it too little such that it never locks up, or try to push it past the cylinder stop causing your trigger to feel like it's binding up toward the end of its travel. It's worth the 20 minutes to pop the side plat and put the old parts back in.
 
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That double strike sure is somethin'. I've never seen anything like that before.

This is called hammer bounce, probably needs an extra power cylinder stop spring and a new stop has well. This is what happens to pre endurance nframes. Most of the guns I've shot "loose" had this problem after around 3000 rounds although one lasted close to 4500 rounds. A mixed diet of mid range and full bore 250's will do it, so will steady use of extra heavy bullets at full throttle. I'm speculating on the last one, probably haven't loaded more than 50, 300 gr bullets in my life. Smith has always fixed them right up and it seems they always replace the center pin, never had a sear replaced so I'm not sure if that has anything to do with it?

Good luck with that thing, I'm interested in what it takes to fix it.

Chris
 
I would send it back. You have already paid for it once, so you should not have to again. I believe they call that warranty work and it will be back much sooner than optional work. They will be off for a Christmas vacation soon, so it will take a little longer now than after the break.
 
I'd send it back too. Repair work has faster turn-around than custom or finish work, in my experience. Include a letter detailing everything that's wrong. Give them a second chance & be patient. It'll be nice to have it back in good shape again.

.
 
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Dad had a Model 19 with problems and he sent it to S&W for repair and refinishing. When it came back it looked great but the cylinder was hard to turn. He simply called S&W for an in-and-out repair of three weeks. No charge for anything. Dad liked that part best because he is CHEAP
 
sorry for your experience, way too many stories like this on this forum concerning new and older firearms.
Hey Smith are you guys even listening!!!!!
 
Be sure to include some photo's and/or a couple pieces of that double strike brass with the gun so the actual gunsmith that gets it for repair has something concrete to go by.
 
After some thought, I'm going to send it back. Hopefully it comes back all good this time. I see this is a problem that's not unique to this gun. Thanks for the replies.
 
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After some thought, I'm going to send it back. Hopefully it comes back all good this time. I see this is a problem that's not unique to this gun. Thanks for the replies.

Good decision, It appears that some part that was replaced or repaired came apart or the cylinder stop spring is missing of broken.
 
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