My Turn

[Dave T]

At least it was made in America you can send it in for life time warrenty !!!

Billy, they already said the "life time warranty" doesn't apply.

I was honest and told them up front the gun was purchased used. They only offered possible repair, which I would have to pay for. My enthusiasm for the light weight S&Ws (Ti infused alloy frames in particular) is at bottom of the ocean levels.

I can't post pictures here anymore so I can't show you but it's ugly to look at. Just haven't yet figured out what to do.

Dave

 

[jtcarm]

I'm feeling better about parting with mine.

Call me a wimp, but I think that's just too light of a package. After four rounds of factory ball, the last two bullets would be well out of their crimp.

I don't know how on earth anyone short of a gorilla handles the 329PD.

I'm sympathetic to the OP, but I don't think it's realistic to expect a warranty to extend beyond the original owner.

 

[riverrat38]

Tell them you will just keep shooting the gun and hope for the best.
Maybe their lawyers will want them to replace the gun. I don't think the frame is repairable.

Best,
Rick

 

[Lou_the_welder]

I don't know how on earth anyone short of a gorilla handles the 329PD.

Hey hey hey hey hey!
I resemble that remark! [emoji16]

The trick is, the right grip. And not to fight the gun. Let her rise as much as she wants!
And have lotsa fun shooting it! [emoji1783]

 

[gr7070]

I fear if I have them do the work I'll have nearly twice as much invested in the gun than it will ever be worth.

Dave

The original amount shouldn't be considered in the determination. That amount is a sunk cost.

All that matters, at this moment, is how much the repair would cost and is that amount worth it to you or to the market to have this gun functioning again.

Edit: my guess is it would be worth it. They'll likely either replace the frame or offer you a discounted replacement gun - hopefully a significant discount.

If that happens you'll presumably have a functioning gun for less than the cost of acquiring that functioning gun on your own. Of course that's wholly reliant on the cost of the options they offer you.

 

[Bobafett]

to the OP, you should call S&W back, speak to a different service rep.

Wording is everything.

Tell the person you need to send it back for warranty repair.

They ask why, you tell them you discovered a crack after cleaning the gun. Nothing more.

I just sent a 20 year old revolver back for warranty work and was never asked if I was the original buyer.

They repaired it under warranty.

I think you got dealt a bean counter for a service rep.

What do you have to lose?

 

[jtcarm]

Hey hey hey hey hey!
I resemble that remark! [emoji16]

The trick is, the right grip. And not to fight the gun. Let her rise as much as she wants!
And have lotsa fun shooting it! [emoji1783]

Well, that explains the gorilla sightings at the gun club[emoji6]

 

[M29since14]

The most likely explanation is they want to examine your gun to confirm it truly has a crack. (Recall once or twice a year a new member here posts about the cracked right revolver frame, right in the area of the sideplate. )

They will then tell you it is not repairable and may offer nothing, a discount or credit on a replacement, or possibly a new equivalent gun. It may depend on your interactions with customer service (honey works better than vinegar), and how high up the chain your issue goes. Good luck and sorry for your troubles.

I'll go with this. Send your gun in. Don't volunteer a bunch of information. I'd say, "cracked frame," and let it go at that. But, if they ask, of course tell the truth. Remember the "honey" part. CS people are just like anyone else. They'd rather talk to a nice guy than a grouch.

They may decide to take pity on you. It's happened to me. If no joy on the pity thing, maybe they'll propose something you can live with. Good luck!