I used to love Sears. Their Big & Tall catalog had good clothing, the tool department was great and they sold some of the best appliances made. Now it is a low end retailer with stores full of Walmart quality Chinese goods.
About a year and a half ago, the wife & I decided to replace our aging kitchen appliances, a 1993 Kenmore fridge, 1989 GE gas stove and a 1995 Panasonic microwave. I did a lot of research and found Kenmore, Samsung, Whirlpool and GE appliances that fit the space, had good customer reviews and good CR reviews.
Sears had Kenmore and Whirlpool appliance on sale which fit the requirements, so I tried to buy them and arrange delivery.
Oh oh- delivery is not included when you buy at the sale price unless you charge the appliances on a Sears credit card. Well, I didn't want a 22.8% interest Sears Card. I asked to speak to the manager, figuring they might not want to lose a $2500 sale.
Nope they wanted me to pay $75 for the stove, $85 for the fridge and $50 for the microwave delivery, PLUS $75 per appliance to haul the old ones away.
The local Lowes didn't have the models I wanted on display so I went to Lowe's website. Ordered a Whirlpool fridge, high end Samsung Stove and a GE over the range microwave- all stainless, $500 less than Sears, free delivery, free removal and disposal of the old appliances. Delivery coordinated through the local Lowe's store. No problems. I never even think of buying anything at Sears anymore.