New 340PD Quality control issue - Bought yesterday

[MigKiller]

New Smith

I think when you buy anything and pay that kind of money and it's sub par it goes back until it's right or get you money back. I have a 360 scandium Smith in .38 only bought it second hand and it's a great little reliable self defense firearm. It definitely won't win any beauty contest like a beautiful old Smith snub but it does for me what it's suppose to definitely not a collector piece. jmo

 

[ladder13]

Looks like they butchered that thing, shame on them. That is totally unacceptable.

 

[akular]

I agree..this is not acceptable in my books. The previous poster was right..if we are selling a gun thats brand new in a private sale, would this look to be in brand new condition?

Do I send it back ? I just dont know what my options are at this point. The second time I sent it back, they stated that it was escalated to a supervisor. Clearly they dont know what they are doing there. This is what they decide to send me after it had been escalated? Thoughts on what to do?

 

[akular]

for reference

btw...for reference, here is my 12 year old Rohrbaugh R9..shot occasionally, carried almost daily. Still looks new.. compare that to this clunk that Smith and Wesson sent back to me.. they should be ashamed for treating their customers this way, and not caring about their products.

 

[DixieRanger]

As seen thinkin' ain't gonna ever look as new. If me would return again with pics as recv 2nd time. Print inyour favor posts on forum to include. If you haven't call customer service, go high as allowed, plead your case firmly but not nasty, send back again to attention of (get a name in CS) & see what happens. Wear'um down...can't hurt. 'If you don't ask the answer is no'!

Sent from my SM-G960U using Tapatalk

 

[0311INF]

I've been in this kind of situation several times. It is unfortunate. You could ask for them to refinish. Or just carry it and it will get plenty of similar wear, soon not something worth worrying about.

 

[akular]

Yea I was considering that as well... Just feel like I got swindled

 

[DixieRanger]

Yep, that's one way to end it or stand on principle one more time. Tuff to cave for some folk as they expect you will. Hate it for you...

Sent from my SM-G960U using Tapatalk

 

[DixieRanger]

Honest every day wear is ok but in your case, if you you keep, each time you touch you'll think...well you know. Alright said nuff...out!

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[LCC]

On any new gun transaction there should be two quality control checks.
The first at the factory before the weapon is boxed and shipped.
The second on the counter of the LGS before the CC is handed over.
Fairly confident if the owner/gunsmith at my LGS saw that handgun, he'd say 'nope' and send it back.

 

[RoyM52]

That particular gun with the Ti cylinder and that finish is likely to gain marks just traveling back and forth in shipping. The only thing I would have replaced is the now buggered up screw. {tap the shield into place} Even that could be done by the local place that sold that gun. Give that gun a few more trips back and forth and what do you really gain. Those scuffs are nothing and the comparison to a stainless gun are not really fair. Buying a gun like this specialty item is for the weight {or lack of}. I would have the business you bought it from change the screw and do as little shipping as possible. Shipping companies are not your friend.

 

[M29since14]

Hi Everyone,

Thought Id give you an update on the brand new gun that I sent it the day after it was purchased for QC issues. Please browse the thread above for details

Anyways, sent it in twice for the same issue. They sent it back. Am I really expecting too much here?…

No, I don't think you are. My initial reaction may have been a bit different than yours, but I would never claim S&W customer service could not stand improvement, and that's the way it has always been, in my experience. Sometimes they do a great job, and sometimes they don't. And sometimes they are downright haughty, even arrogant.

I'm sorry you've had an unfortunate experience with the 340. It's a remarkable little revolver, but it's obviously in your mind to move on. I don't blame you. I hope you can sell or trade the thing and recover most of your funds.

 

[joebuck]

btw...for reference, here is my 12 year old Rohrbaugh R9..shot occasionally, carried almost daily. Still looks new.. compare that to this clunk that Smith and Wesson sent back to me.. they should be ashamed for treating their customers this way, and not caring about their products.

I agree 100% with you. Get your money back from either the dealer or S&W. Don't accept no for an answer. Its a bunch of work you shouldn't have to do but that's the only way these **** companies can maybe learn.

 

[photoman]

If the complaint is the "marring" on the dry black finish, then good luck. Those types of finishes will mar almost immediately. Any use of the gun and you will see that.

 

[DixieRanger]

If you go to pics of earlier posts you'll see 'complaint' of this New revolver. Not just 'marring'. Posted pic of mine EDC'd many years in pocket holster with little wear cept on edges. Little shooting other than initial workout & sighting lazer grips.Take out occasionally for dusting pocket lint.

Sent from my SM-G960U using Tapatalk

 

[Anton Chigurh]

I honestly feel that "tapping it" into place will just bust it loose from the frame, then they'll tell you the repair is on you.
And I have no problem with all you've done. It shouldn't look like it was assembled by Vodka sucking Russians. Or repaired by the Russian's more drunken grandfather.
S&W quality control is possibly the industry's worst and their customer service is right there with it.
Some really bad stuff gets turned loose on the public.

 

[rman]

Guess I'm lucky. I've bought 3 new Smiths in the last 6 months and as near as I can tell they are flawless.
Model 43, Model 640 PC, Model M&P 340

 

[akular]

Follow up to 340PD issues

Hi everyone,

I wanted to give you a follow up on the 340PD that I purchased brand new at the beginning of the year. I had sent the firearm in for quality control issues multiple times. The full thread with photos is linked to this response.

I ultimately did end up sending the gun back to SW, and finally got around to speaking to someone in their revolver department. They indicated to me that due to mass production they are doing the best they can. That said, the person told me that instead of completely replacing the firearm, he would send it to the last revolver specialist that they had inhouse since the 1980's. I guess he is the last of his kind. I was assured that he would be the only one touching the firearm, and would reassemble and replace everything. In any case, I received the weapon back today, and its completely flawless. They refinished everything, and the individual I had gotten through to really understood my frustration. I think I wasn't the first person to go through this with him. I've included photos of the firearm below. It looks great, and I'm real happy. It took almost 6 months, but I'm glad I didn't settle with what I had.

Thanks for listening to my frustrations, and I can say that I'll be keeping this one

Andy

Ive included a before and after picture as well below

 

[slabside2]

I'm glad to hear it was a happy ending. How long from start to finish did this whole ordeal take? Every gun manufacture of these days is having quality control issues but it's how the company responds to it. That's the important thing. I've been buying Smith and Wesson products longer than I can remember, in the last 10 years I sent at least seven guns back for repair. Dealing with them was never pleasant and the wait times were ridiculous to receive the firearm back. So stay away from Smith & Wesson now. I've also had issues with Ruger firearms over the years. Dealing with them was a more pleasant experience, and the turnaround time was never more than two weeks but I'm glad you got yours back and you're happy with it.

 

[akular]

The whole process took just under 4 months actually. The frustrating part was having them send me the firearm back unrepaired...or rather repaired in their point of view. It was only when I really pushed back and demanded to speak to multiple supervisors did I actually get to someone who understood what was happening. I purchased the weapon mid February. It went back a total of three times before I was content with its condition. I really demanded that I wanted the firearm in the condition that it was showcased on their website. I purchased it brand new, and pushed back on ensuring it was in completely brand new condition.