New Model 19-9 Classic purchase

[686Oz]

Hello,

I have recently taken delivery of a new Model 19-9 Classic revolver. So to say the least, I am disappointed with the quality. On opening the box I discovered the following issues.

1) Poor bluing. On the frame in two places the bluing is missing and has a matt finish similar to the top strap is present. The bluing overall seems blotchy.
2) Scratches in several places including frame, barrel and trigger guard.
3) A slither of silver steel is protruding on either side of the front sight.
4) When the hammer is pulled back for single action it becomes stiff and an unusual in the last section of travel before it locks in.
5) The pistol grip screw head slot is damaged, bent and burred.

Has anyone had similar issues and how was warranty handled?

Thanks,

 

[shawn mccarver]

Hello,

I have recently taken delivery of a new Model 19-9 Classic revolver. So to say the least, I am disappointed with the quality. On opening the box I discovered the following issues.

1) Poor bluing. On the frame in two places the bluing is missing and has a matt finish similar to the top strap is present. The bluing overall seems blotchy.
2) Scratches in several places including frame, barrel and trigger guard.
3) A slither of silver steel is protruding on either side of the front sight.
4) When the hammer is pulled back for single action it becomes stiff and an unusual in the last section of travel before it locks in.
5) The pistol grip screw head slot is damaged, bent and burred.

Has anyone had similar issues and how was warranty handled?

Thanks,

It always helps to post pictures.

 

[686Oz]

Photos attached.

 

[smithman]

Photos attached.

That looks pretty crummy for new.

 

[pharmer]

Looks like it was put together by "assemblers." Bench gunsmiths have been extinct at the factory for 40 years. Joe

 

[686Oz]

Do S&W pre-test newly manufactured pistols before being boxed for sale as a quality and safety check?

 

[686Oz]

That looks pretty crummy for new.

Agreed, not happy about it.

Can you imagine buying a new car with these sorts of issues. Not what you'd expect for manufacturing process or standards in 2022.

 

[686Oz]

It always helps to post pictures.

What are your thoughts Shawn?

 

[686Oz]

That looks pretty crummy for new.

Agree Smithman, I was shocked with what I saw and disappointed.

 

[armorer951]

Sadly, the end consumer is now the "quality and safety check".

The resistance you're feeling at the end of single action is likely due to long ratchets. If you pull the trigger fully back in DA you may also feel some resistance at the end of the pull....or the trigger may stick i to the rear, and not return at all.

 

[686Oz]

Looks like it was put together by "assemblers." Bench gunsmiths have been extinct at the factory for 40 years. Joe

Hi Joe, do you know much about warranty process, will they replace?

 

[686Oz]

Has anyone had similar experiences buying a new S&W?

I have been just reading some horror stories online. Quality assurance processes seem to be lacking as well as final QA.

 

[armorer951]

Has anyone had similar experiences buying a new S&W?

I have been just reading some horror stories online. Quality assurance processes seem to be lacking as well as final QA.

Yes....canted barrels, finish issues, and long ratchets are pervasive problems these days.

 

[686Oz]

Sadly, the end consumer is now the "quality and safety check".

The resistance you're feeling at the end of single action is likely due to long ratchets. If you pull the trigger fully back in DA you may also feel some resistance at the end of the pull....or the trigger may stick i to the rear, and not return at all.

Hi Armorer951,

It's stiff, extra effort required to lock it in and feels weird. Nothing like my other S&W's.

I think your right. The consumer is the QA resource. I shake my head. When you have such a great brand, why do this.

 

[686Oz]

Yes....canted barrels, finish issues, and long ratchets are pervasive problems these days.

I wish I'd known that before buying Armorer951, I would of spent more time looking for an early dash model in good condition.

 

[armorer951]

If you open the cylinder and hold the thumbpiece back and cock the gun in SA, or cycle the DA it will feel OK....if this is a long ratchet problem.

 

[686Oz]

If you open the cylinder and hold the thumbpiece back and cock the gun in SA, or cycle the DA it will feel OK....if this is a long ratchet problem.

Hi Armorer951,

I performed this in SA and it worked smoothly. Better that cylinder closed a pulling hammer back to full travel SA position.

Does that mean I have the "long ratchet problem" that you describe?

 

[armorer951]

Yes sir, I think so.

 

[686Oz]

Yes sir, I think so.

Thank you Armorer951,

A least I now know what that issue is.

How would that be fixed or can it be fixed?

 

[armorer951]

The individual ratchets on the extractor need to be cut by hand to work correctly with the hand that is installed. This should have been done at the factory during assembly.
If the ratchets are oversize, the hand gets trapped in the hand slot during the final phase of the trigger pull.