New Model 19-9 Classic purchase

686Oz

686Oz

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Hello,

I have recently taken delivery of a new Model 19-9 Classic revolver. So to say the least, I am disappointed with the quality. On opening the box I discovered the following issues.

1) Poor bluing. On the frame in two places the bluing is missing and has a matt finish similar to the top strap is present. The bluing overall seems blotchy.
2) Scratches in several places including frame, barrel and trigger guard.
3) A slither of silver steel is protruding on either side of the front sight.
4) When the hammer is pulled back for single action it becomes stiff and an unusual in the last section of travel before it locks in.
5) The pistol grip screw head slot is damaged, bent and burred.

Has anyone had similar issues and how was warranty handled?

Thanks,
 
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686Oz said:
Hello,

I have recently taken delivery of a new Model 19-9 Classic revolver. So to say the least, I am disappointed with the quality. On opening the box I discovered the following issues.

1) Poor bluing. On the frame in two places the bluing is missing and has a matt finish similar to the top strap is present. The bluing overall seems blotchy.
2) Scratches in several places including frame, barrel and trigger guard.
3) A slither of silver steel is protruding on either side of the front sight.
4) When the hammer is pulled back for single action it becomes stiff and an unusual in the last section of travel before it locks in.
5) The pistol grip screw head slot is damaged, bent and burred.

Has anyone had similar issues and how was warranty handled?

Thanks,
Click to expand...

It always helps to post pictures.
 
Photos attached.
 

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Do S&W pre-test newly manufactured pistols before being boxed for sale as a quality and safety check?
 
Sadly, the end consumer is now the "quality and safety check".

The resistance you're feeling at the end of single action is likely due to long ratchets. If you pull the trigger fully back in DA you may also feel some resistance at the end of the pull....or the trigger may stick i to the rear, and not return at all.
 
pharmer said:
Looks like it was put together by "assemblers." Bench gunsmiths have been extinct at the factory for 40 years. Joe
Click to expand...

Hi Joe, do you know much about warranty process, will they replace?
 
Has anyone had similar experiences buying a new S&W?

I have been just reading some horror stories online. Quality assurance processes seem to be lacking as well as final QA.
 
armorer951 said:
Sadly, the end consumer is now the "quality and safety check".

The resistance you're feeling at the end of single action is likely due to long ratchets. If you pull the trigger fully back in DA you may also feel some resistance at the end of the pull....or the trigger may stick i to the rear, and not return at all.
Click to expand...

Hi Armorer951,

It's stiff, extra effort required to lock it in and feels weird. Nothing like my other S&W's.

I think your right. The consumer is the QA resource. I shake my head. When you have such a great brand, why do this.
 
armorer951 said:
If you open the cylinder and hold the thumbpiece back and cock the gun in SA, or cycle the DA it will feel OK....if this is a long ratchet problem.
Click to expand...

Hi Armorer951,

I performed this in SA and it worked smoothly. Better that cylinder closed a pulling hammer back to full travel SA position.

Does that mean I have the "long ratchet problem" that you describe?
 
The individual ratchets on the extractor need to be cut by hand to work correctly with the hand that is installed. This should have been done at the factory during assembly.
If the ratchets are oversize, the hand gets trapped in the hand slot during the final phase of the trigger pull.
 
armorer951 said:
The individual ratchets on the extractor need to be cut by hand to work correctly with the hand that is installed. This should have been done at the factory during assembly.
If the ratchets are oversize, the hand gets trapped in the hand slot during the final phase of the trigger pull.
Click to expand...

Ok, not a simple fix then. Thanks Armorer951. I appreciate your knowledge and input here.
 
Unfortunately, S&W firearms are no longer built by skilled craftsmen. In these days of plastic pistols filled with MIM and CNC machined parts, which reduce, but not always eliminate, the need for precision fitting, firearms are put together on an assembly line by people that are instructed on how to put the parts together. It is a sad state of affairs, but this is the world we live in.
Given the issues, I'd send this one back for warranty service. You paid for it, might as well make use of it. Be sure to let S&W know all the issues you find.
 
686Oz said:
Hello,

I have recently taken delivery of a new Model 19-9 Classic revolver. So to say the least, I am disappointed with the quality. On opening the box I discovered the following issues.

1) Poor bluing. On the frame in two places the bluing is missing and has a matt finish similar to the top strap is present. The bluing overall seems blotchy.
2) Scratches in several places including frame, barrel and trigger guard.
3) A slither of silver steel is protruding on either side of the front sight.
4) When the hammer is pulled back for single action it becomes stiff and an unusual in the last section of travel before it locks in.
5) The pistol grip screw head slot is damaged, bent and burred.

Has anyone had similar issues and how was warranty handled?

Thanks,
Click to expand...
Just for curiosity, you stated took delivery of your new gun. Does this mean you bought it online, and picked it up at your FFL, or you bought it at your local gun shop, and walked out with it? Either way, didn't you examine it closely at the time?
Larry
 
schutz5 said:
Send it back with a comprehensive letter citing what you have learned here and request a new revolver that is certified to have undergone critical quality control.
Good luck!
Click to expand...

That's the plan schutz5
 
stansdds said:
Unfortunately, S&W firearms are no longer built by skilled craftsmen. In these days of plastic pistols filled with MIM and CNC machined parts, which reduce, but not always eliminate, the need for precision fitting, firearms are put together on an assembly line by people that are instructed on how to put the parts together. It is a sad state of affairs, but this is the world we live in.
Given the issues, I'd send this one back for warranty service. You paid for it, might as well make use of it. Be sure to let S&W know all the issues you find.
Click to expand...

I think that is the issue stansdds, no longer using craftsman in the process. In time a lost skill & art. I will be describing all issues including the ratchet problem. Used a 19-4 this morning, chalk n cheese in comparison.
 
armorer951 said:
Seems to be a sad reality these days in terms of both quality and quality control. Sorry you're having to deal with this.

If you decide to send it back to S&W, please let us know how it goes.
Click to expand...

It surely is armorer951.
 
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