New Shield 9 Problem (maybe??)...

A female friend of mine has a 9mm shield that will occasionally light-strike the primer. I've shot it quite a bit with no troubles, as has another friend of hers. I can actually see when it doesn't fully go into battery. It is still in battery enough to operate, but will not strike the primer hard enough to fire. I'm sure it's something specific to her, but for the life of me, I can't figure it out. She's fired my 3rd gens and 1911's without a hitch, and it's not like she doesn't know how to grip it.

She sent it in to have the front sight replaced, and they checked this problem while it was there. The pistol is up to spec. Any thoughts?
 
A female friend of mine has a 9mm shield that will occasionally light-strike the primer. I've shot it quite a bit with no troubles, as has another friend of hers. I can actually see when it doesn't fully go into battery. It is still in battery enough to operate, but will not strike the primer hard enough to fire. I'm sure it's something specific to her, but for the life of me, I can't figure it out. She's fired my 3rd gens and 1911's without a hitch, and it's not like she doesn't know how to grip it.

She sent it in to have the front sight replaced, and they checked this problem while it was there. The pistol is up to spec. Any thoughts?

Which ammo is she using when it happens?
 
We've tried 4 or 5 different types of ammo. It happens with Hornady, the same way it happens with WWB. I should also mention that even though there is no break-in period specified, I ran 500 rounds of Tula through it after she had the 1st couple of failures, just to make sure. Not one hitch. That'll give you an idea of how nice I am!

Seriously though...She's not Rob Leatham, but she has a decent grip and fundamentals. It seems to me a modern pistol should run for pretty much anyone.
 
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