Shielded
Member
- Joined
- Apr 29, 2012
- Messages
- 538
- Reaction score
- 98
That sucks, I'd send it to S&W to get fixed or demand a refund from my LGS. BTW Welcome to the forum!
New Shield missing parts
- Thread starter Tangoalphawhiskey
- Start date
That sucks, I'd send it to S&W to get fixed or demand a refund from my LGS. BTW Welcome to the forum!
OP
Tangoalphawhiskey
Member
Update on my Shield:
I called Smith and Wesson this morning, I was told that because this is such a new gun a parts list wasn't available to the customer service reps. They couldn't just send me an ejector and that I would have to return the pistol for warranty repair. They also couldn't guarantee a turn around time. I'm not very happy right now with Smith and Wesson! When I asked how this could have happened, how this pistol got through quality control, I was told that if the gun fired, that it was considered operational and would indeed pass a final quality control check. Wow! This isn't something I would expect from a company the size of Smith and Wesson.
I now have to send back a pistol that I waited seven months for with no guarantee of when I'll get it back! Way to go Smith and Wesson!
I called Smith and Wesson this morning, I was told that because this is such a new gun a parts list wasn't available to the customer service reps. They couldn't just send me an ejector and that I would have to return the pistol for warranty repair. They also couldn't guarantee a turn around time. I'm not very happy right now with Smith and Wesson! When I asked how this could have happened, how this pistol got through quality control, I was told that if the gun fired, that it was considered operational and would indeed pass a final quality control check. Wow! This isn't something I would expect from a company the size of Smith and Wesson.
I now have to send back a pistol that I waited seven months for with no guarantee of when I'll get it back! Way to go Smith and Wesson!
RobsTV
Member
Don't be too turned off by their timeline for repairs.
They will indeed rush it back ASAP.
Giving exact timetables can cause more problems than saying nothing.
Couple months ago, my Shield 40 only took 4 days for them to correct 4 issues with it, (mag drop, short front sight, hanging off the left rear sight, trigger job, all free under warranty).
At least you can be thankful you do not have another popular handgun from a different company, where they require 6 weeks after receiving weapon before they even start to look at it, and phone calls prior to the 6 week time always end with, call us after 6 weeks.
They will indeed rush it back ASAP.
Giving exact timetables can cause more problems than saying nothing.
Couple months ago, my Shield 40 only took 4 days for them to correct 4 issues with it, (mag drop, short front sight, hanging off the left rear sight, trigger job, all free under warranty).
At least you can be thankful you do not have another popular handgun from a different company, where they require 6 weeks after receiving weapon before they even start to look at it, and phone calls prior to the 6 week time always end with, call us after 6 weeks.
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OP
Tangoalphawhiskey
Member
I'm turned off by the whole experience. This is a fairly simple fix, but instead of finding an ejector and sending it to me to install, I have to send the pistol back. If the pistol needed repaired I would be o.k. with it, but it doesn't need to be repaired, it needs to be completed. I'm very frustrated right now because that wasn't the answer I was expecting from Smith and Wesson. Thanks for the reply.
robkarrob
Member
Problem is the ejector is Shield specific. Not the same as in the M&P c's. So the only place to get the ejector is S&W. They are not selling any Shield parts to the public, so you'll have to send it back to them. S&W states they not selling parts for the Shield, but for about the last 1 1/2 months several of us members of this forum have purchased factory 9mm Shield barrels from Guns and Gear Outlet. Barrels are prohibited to be sold to the public by S&W, but they will sell them to distributors, who can in turn sell them to us. Crazy policy, but at least we found a source for the barrels.
Bob
Bob
OP
Tangoalphawhiskey
Member
Thank you for the heads up Bob. Great YouTube channel by the way!
First of all, try to relax.
Yes, mistakes can happen during production. It's easier than you might think to forget to install (replace) an ejector in the M&P. (Forgetting to install the ejector which slides back into the sear block, or the one that just rests against the left side of the sear block, depending on the caliber/model of the block.)
This definitely isn't the first time a gun's slipped through assembly & inspection with an issue, or simply a missing or wrong part, from one of the gun companies. Won't be the last.
Unless you know how to remove the sear block assembly and install the ejector (and not just from watching some video clip), let the company do it under their lifetime warranty. They're pretty quick about it. (And it's less than a 5 minute repair, taking their time.)
It's not "completing" the pistol. It's "correcting" a production/assembly issue.
BTW, if you don't include the original magazines when you return your Shield for repair, they might include 1 or 2 of them when they return the gun. It's happened. Depends on whether they have any new ones at hand when the gun comes across the repair bench, though. Cross your fingers. (Other folks have found night sights installed on their pistol during a repair.)
Yes, mistakes can happen during production. It's easier than you might think to forget to install (replace) an ejector in the M&P. (Forgetting to install the ejector which slides back into the sear block, or the one that just rests against the left side of the sear block, depending on the caliber/model of the block.)
This definitely isn't the first time a gun's slipped through assembly & inspection with an issue, or simply a missing or wrong part, from one of the gun companies. Won't be the last.
Unless you know how to remove the sear block assembly and install the ejector (and not just from watching some video clip), let the company do it under their lifetime warranty. They're pretty quick about it. (And it's less than a 5 minute repair, taking their time.)
It's not "completing" the pistol. It's "correcting" a production/assembly issue.
BTW, if you don't include the original magazines when you return your Shield for repair, they might include 1 or 2 of them when they return the gun. It's happened. Depends on whether they have any new ones at hand when the gun comes across the repair bench, though. Cross your fingers. (Other folks have found night sights installed on their pistol during a repair.)
OP
Tangoalphawhiskey
Member
Fed ex picked up the Shield today...now we wait!
OP
Tangoalphawhiskey
Member
Final update on the Shield: I sent the pistol out and got it back today. Fourteen day turn around, not bad. The Shield now has an ejector and for my troubles, they included more magazines. Now to go shoot! Everyone be safe out there and have a good day!
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robkarrob
Member
Good for you. You deserved to get something back for their screw up (missing ejector) and loss of use. The turnaround time was fast (4 days shipping and the warranty dept. closed on weekends). Thanks for letting us know the outcome. Now you can enjoy your gun.
Bob
Bob
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So business the old fashion way is not entirely dead. S&W did a good thing, this is how business should be conducted......not expected but appreciated by the customer.
skip4309
Member
The (yellow) take down lever on bottom pic looks like its been bent and distorted. I wonder if this happened because the extractor broke or was it the result of 'no' extractor being installed from the factory. This lever will be pushed up when a mag is installed. Hmmm!! IDK what the answer is...good luck and happy shooting.
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I picked up a new shield from my LGS a few days ago. After the background check was approved, he opened the box and handed me the pistol to inspect.
I cleared it. Checked the action with both mags. Field stripped and inspected it. Reassembled it, checked the action again,and verified the serial number with the box and receipt. All was well.
No comments, questions, or concerns from the seller. This is why I like local, non-chain dealers.
Sent from my iPad using Tapatalk HD
I cleared it. Checked the action with both mags. Field stripped and inspected it. Reassembled it, checked the action again,and verified the serial number with the box and receipt. All was well.
No comments, questions, or concerns from the seller. This is why I like local, non-chain dealers.
Sent from my iPad using Tapatalk HD
The latest update in my missing part saga is that the pistol is at the S&W factory for a "Factory" repair. Hope that they can put it together correctly this time. After sending the LGS two take down levers instead of the pin in the sear block they told my gunsmith, "Oh, that's a factory repair, we'll send you a FEDEX label so you can send it to us." So it's January 31st only two months and 10 days after purchasing the pistol ... some day after getting it back I'll let you know if/how it shoots! Maybe I'll get a free pistol mag for being so patient ... naw, I'd be lucky to get a "We're sorry!"
- Joined
- Mar 9, 2017
- Messages
- 1
- Reaction score
- 1
2 Shield broken / missing parts
Purchased a new shield 45 cal when disassembled for cleaning (b/4 firing) the sear deactivation lever fell out. Talked with S&W customer service and was advised to return the pistol for warranty repair. Received back in 2 weeks, have shot 100 rounds and everything works fine. Customer Service was excellent to work with, provided updates and return shipping date.
I just purchased a new shield 9mm Performance Center, when disassembled for cleaning (b/4 firing) notice the ejector was missing. Dealer confirmed it was missing, have since contacted S&W and am in process of sending back for warranty repair.
Purchased a new shield 45 cal when disassembled for cleaning (b/4 firing) the sear deactivation lever fell out. Talked with S&W customer service and was advised to return the pistol for warranty repair. Received back in 2 weeks, have shot 100 rounds and everything works fine. Customer Service was excellent to work with, provided updates and return shipping date.
I just purchased a new shield 9mm Performance Center, when disassembled for cleaning (b/4 firing) notice the ejector was missing. Dealer confirmed it was missing, have since contacted S&W and am in process of sending back for warranty repair.
I bought a Shield .45 for off duty carry. I have had about 4 months. I qualified with after I first got. Very accurate controllable pistol. I thought all is well in my world...
I did my next quarterly qualification, 50 rounds per qual. Total of 100 rounds through the gun. I took it apart to clean it and the recoil spring assembly came apart. No way to reassemble it. I called S&W and the customer service representative said he would see if he could find one to send out to me. Needless to say I no longer trust that gun. Bummer, it's such a nice carry and very accurate...
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I did my next quarterly qualification, 50 rounds per qual. Total of 100 rounds through the gun. I took it apart to clean it and the recoil spring assembly came apart. No way to reassemble it. I called S&W and the customer service representative said he would see if he could find one to send out to me. Needless to say I no longer trust that gun. Bummer, it's such a nice carry and very accurate...
Sent from my SM-G920V using Tapatalk
Missing ejector?? Holy Carp!!
You might want to start a new thread, because while I've read (and written) a lot about Shield problems, that's a new one.
I bought a Shield .45 for off duty carry. I have had about 4 months. I qualified with after I first got. Very accurate controllable pistol. I thought all is well in my world...
I did my next quarterly qualification, 50 rounds per qual. Total of 100 rounds through the gun. I took it apart to clean it and the recoil spring assembly came apart. No way to reassemble it. I called S&W and the customer service representative said he would see if he could find one to send out to me. Needless to say I no longer trust that gun. Bummer, it's such a nice carry and very accurate...
Sent from my SM-G920V using Tapatalk
A number of Shield RSAs have had this problem. S&W is well aware of this situation, and they will get you a good one. And a good one will function reliably for many thousands of rounds, because Shield RSAs are actually quite stout when properly manufactured.
