New Shield Plus PC Broke after 5 shots - trigger clicks, striker not fired

[Well Armed]

That is an interesting situation. If you try to send an M&P back to have a thumb safety installed, they will tell you that BATF will not allow them to modify the pistol from the original configuration. Turns out the thumb safety install is an easy 5 minute job that anyone can do, yet S&W refuses to and gives the aforementioned reply. I wonder why a “non-original configuration” slide is ok, bu a thumb safety is not. Not bashing…just curious.

Huh? S&W will and has done work on revolvers and semiautos. Most recently, I know of a member of another gun forum had the standard 627 Performance cylinder swapped out with an unstandard fluted cylinder. I know other manufacturers who also do factory work/changes on their offerings.

What law or regulation are you referring to?

So then.... if S&W's warranty department can install a Shield 2.0 slide on a Shield Plus frame then why does S&W's customer service department tell people that we can't do that same slide swap on our own?

Lawyer talk for liability purposes.

 

[Well Armed]

You are 100% correct...
[Edit: HOWEVER, I stand by the idea that there's nothing unreasonable about informing them that you reserve the right to post a YouTube video if they screw up your gun after you've given them the second chance to make things right to you the customer. So even if I had left it in, telling them that your not going to post a video unless you receive a broken gun again.

Calling the author of the video I linked to in my OP a "Karen" is absurd. His gun came back in an unacceptable state. I also don't think I would be at fault if I had decided to let them know I would only share the video if the problem was not fixed. If it comes back fixed I'll probablymake video in how good their customer service was. Thus far I have nothing to complain about their customer service. But posting a video of a problem with product you paid hundreds of dollars for, if they don't fix it is not extortion - Equus has it backwards]

...So I should have said I didn't actually print that in the letter because I decided its like criticizing your food and sending it back - you'll get spit in it. My apologize for writing that, I was still heated at the moment. Its always a bad idea to anger someone working on something of yours.

So thank you for the quote, I forgot I left that there. Frankly though I don't consider it "extortion" even if I did tell that I would include the video in my review if it wasn't fixed. How would that that be unfair?

Anyways heres a cutout frok a picture I took of the letter that I actually wrote (minus the links of course):

I agree with you. 100%.

 

[Mike-AK]

What law or regulation are you referring to?

I am not referring to any law or regulation. I am referring to what S&W told me when I asked if I could have them install a thumb safety on an M&P M2.0. After I found out they were readily available and the installation simple, I have just been doing it myself.

 

[ShallNotBeInfringed]

Let's not rip the OP's face off too much here. At the end of the day, it doesn't matter. He just wants his situation resolved.

The reality is that S&W is having many warranty issues, they're developing a pattern of not fixing things the first time, and also they're not making it easy on customers.

Working with a dysfunctional company for a warranty claim is not easy... furthermore, explaining a complex situation coherently social media, such as this forum, also is not easy. These reasons are why we don't hear about the majority of problems that customers have with any product. Most customers just disappear silently and move on to another brand.

The only things that matter are what S&W does to remedy the issue, and what S&W does to ensure more people don't keep having similar issues.

Thank you for being so understanding.

S&W is among my top five favorite manufacturers, and this is the first S&W I have ever purchased with a noticeable defect (albeit a relatively major one).

The primary reason for writing this post, and why I though it was worth registering to do so, was because I had a concern that there may be a common defect in 2023-manufactured Shield Plus 3.1" Performance Centers. The reason for this concern, and why I felt that posting this was important, was because:

When I sesrched for reviews of the Smith & Wesson Shield Plus Performance Center 3.1" that were posted in 2023 on YouTube, I only found ONE single video posted in 2023, and it was one about a defect... a defect that I also had in my Shield Plus PC purchased (and manufactured) in 2023.

The fact that I got the exact same defect as the ONLY 2023-posted YouTube-review of the gun, made me wonder if this was a common defect in ones purchased in 2023 - so I wanted to get the questionout on here (where I normally just lurk).

I mean honestly, what are the odds that I would get the exact same defect, as the only video posted in 2023 about the Shield Plus 3.1" Performance Center? Did this mean an unknown common defect is present/common in the 2023 series of them?

I thought maybe there would he someone on here that had bought one in 2023 that might of had the same issue. As the confidence of the only 2023-review having the same defect as mine peaked my concern that maybe others had silently had the same issue, and maybe this needs attention.

I am sorry that my YouTube recording of my problem, and the expressed intent of sharing it if they didn't repair the gun properly, sparked a bunch of tangential off-topic replies.

But I really do want to know who else has purchased a 2023 Shield Plus 3.1" PC, and what their experience was.

[Edit: typos]

 

[Equus]

...wow.

I am just looking to see if anyone had this problem/experience. I think your objectivity is being clouded by your apparent fanboying to S&W; which I gathered from you taking such offense to others and me giving an honest accounting of legitimate problems - and your are fanboying so hard, that you take any people in this thread recounting legitimate problems, who are simply sharing their experiences, as attacks on what you perceive as YOUR brand.

No one is trying to attack S&W here. I own, and have owned, many excellent S&W products over the years - hut this if the first time I've have had to return one (much less have it be broken out of the box). But your response the the replier commenting about his experience with his S&W revolver... well, it's just very telling that you won't tolerate any criticism of S&W:




And as a matter of fact, I didn't tell S&W that I'd put the video out if if it comes back not working right, [EDIT: I decided against doing so, because peoplecl can be petty, and might do the equivalent of spitting in my food when you send your meal back (even when the F up your order, know that people are petty and there is a strong chance someone may spit in your food.. But had I left the note, I do think dpjng so is not wrong in e slightest - so my post below to see what I actually wrote . I told them the link is private so that only they only they can see it. Thus I haven't posted the video here or anywhere else. Most YouTubers aren't so kind to $600 purchases that break right out of the box. And me saying that I'll post the original problem in my review if it comes back unfixed, is anything but unreasonable - but I would never post the video until I gave them a chance to right the problem, if it comes back in good working order. ALL manufacturers have lemons that make it past QC.

However, Unlike you, I like to give people a chance before I rush to judgement. Seriously, there's a lotta anger in your post responding to someone simply for asking for people's opinions/experiences on the matter.

Stop your flip flop lying. You came to chest thump and got called on it by several here. So you attack me. Go peddle you BS elsewhere.

 

[Equus]

Isn’t Equus a play about a guy who schtupps horses?

It’s Latin for horse. Here is some more Latin for ya. Ad hominum. It’s what YOU lower yourself to when you aren’t able to do a simple quality check before you make a purchase.

 

[Mike-AK]

It’s Latin for horse. /QUOTE]

So a Latin horse schtupper?

Just messing with you, but your comments would probably be received better if they were not so confrontational.

 

[Well Armed]

I am not referring to any law or regulation. I am referring to what S&W told me when I asked if I could have them install a thumb safety on an M&P M2.0. After I found out they were readily available and the installation simple, I have just been doing it myself.

They're full of it especially since they sell the thumb safety version. I had contacted them years ago a years or do after the Shield 1.0 was released to buy a 9mm barrel. They told me that I had to ship my entire gun to them, paying both ways, and pay them to sit a barrel in my Shield.... Needless to say S&W is not really my favorite firearms manufacturer.

 

[gusui77]

You are 100% correct...
[Edit: HOWEVER, I stand by the idea that there's nothing unreasonable about informing them that you reserve the right to post a YouTube video if they screw up your gun after you've given them the second chance to make things right to you the customer. So even if I had left it in, telling them that your not going to post a video unless you receive a broken gun again.

Calling the author of the video I linked to in my OP a "Karen" is absurd. His gun came back in an unacceptable state. I also don't think I would be at fault if I had decided to let them know I would only share the video if the problem was not fixed. If it comes back fixed I'll probablymake video in how good their customer service was. Thus far I have nothing to complain about their customer service. But posting a video of a problem with product you paid hundreds of dollars for, if they don't fix it is not extortion - Equus has it backwards]

...So I should have said I didn't actually print that in the letter because I decided its like criticizing your food and sending it back - you'll get spit in it. My apologize for writing that, I was still heated at the moment. Its always a bad idea to anger someone working on something of yours.

So thank you for the quote, I forgot I left that there. Frankly though I don't consider it "extortion" even if I did tell that I would include the video in my review if it wasn't fixed. How would that that be unfair?

Anyways heres a cutout frok a picture I took of the letter that I actually wrote (minus the links of course):

You’re out of credibility on this one.

 

[ShallNotBeInfringed]

My gun came back to me just over 2 weeks ago, and it is working flawlessly now. I got the firearm back in just over 3 weeks, VERY IMPRESSED!

And the trigger is gauging at LESS THAN 4 LBS. And I have put over 400 rounds through it now without a SINGLE failure since getting it back. I was waiting to see if anything was going to break again before posting... apparently I didn't need to.

The work report says all they had to do was change the striker. Honestly if thats all they did, then cool. I think it may be the case, because the trigger arm still only makes partial contact with the sear, but more than before somehow - but I think the decreased surface area of contact is reducing the weight if trigger pull. Maybe they replaced the arm too, but whatever was done, it was done right.

The service person on the phone reported that their gunsmith put 3 mags through it before closing the ticket. So I am quite happy now.

Well done Thompson Repair Center - thank you for your fast and excellent work repairng my Smith & Wesson!

I hope others have my same luck with their gun's repairs in the future - or I hope thay they at least get the technician that worked on my gun, as he clearly did his job well.

Maybe everyone should consider including a private link to a YouTube video helping to show the problem, and also just do like I did: tell them that the video is private, and that you wouldn't post a public video before giving a company a chance to repair it.

 

[ShallNotBeInfringed]

...Also, I need your thoughts on this:

I was originally thinking I'd make a video documenting their good work fixing the problem, and documenting their very impressive turn around time in getting it back.

However, since they did right by me - I don't know if I should even make a video complimenting their good service in my case, as it would still be video that could hurt their reputation about the products initial quality. Even though it would be a video to complement their customer service, it would feel like its a backhanded complment.

What do you all think?

 

[Well Armed]

...Also, I need your thoughts on this:

I was originally thinking I'd make a video documenting their good work fixing the problem, and documenting their very impressive turn around time in getting it back.

However, since they did right by me - I don't know if I should even make a video complimenting their good service in my case, as it would still be video that could hurt their reputation about the products initial quality. Even though it would be a video to complement their customer service, it would feel like its a backhanded complment.

What do you all think?

I think you should do what you want to do, and you don't need anyone's permission or input.