mizzouri1
Member
ordered on 2/11 in processing
ProMag Order
- Thread starter Pantseatflyer
- Start date
kapt_krunch
Member
- Joined
- Mar 5, 2013
- Messages
- 14
- Reaction score
- 2
It appeas that Promag may be getting things ironed out. I placed my order 1/19/2013 (Order 28XXX) and I received shipping confirmation today 03/05/2013. This order was for 2 mags. My second order for 3 mags placed 03/01 (44XXX) hasn't shipped yet.
88Mike
US Veteran
I'm sorry but I have to disagree, I don't think Promag have a clue what they're doing! My order placed on Jan 8th, #20277, still hasn't shipped. I have to be honest, it pisses me off more and more every time I read about people that are receiving their orders that were placed after mine. I've tried calling and emailing them multiple times but have yet to hear back from them. I will definitely remember the horrible service that I received from Promag when all of this shakes out.
zotzer
Member
Ditto, 88Mike.
People getting two orders, placed weeks apart, albeit weeks after my two orders, yet unfulfilled.
Not much to do about it, I guess. But I am really annoyed.
Tracy
People getting two orders, placed weeks apart, albeit weeks after my two orders, yet unfulfilled.
Not much to do about it, I guess. But I am really annoyed.
Tracy
Dirk Mandeville
Member
- Joined
- Dec 28, 2012
- Messages
- 9
- Reaction score
- 1
Finally. After six and a half weeks, I just got the email confirming that my mags are shipping. I ordered 4 mags on 1/18. Can't say I am impressed with the way Promag has handled all of this. The backlog, I understand. But the total lack of communication with customers is pitiful. I mean really, how difficult is it to send automated emails out every so often acknowledging the backlog and letting the customer know they haven't been forgotten? This is standard business practice for most online companies these days. And then, to ship out of order, so that people are getting their mags in a couple of weeks, while not shipping others that have been waiting months? Ridiculous. Will not do business with them again.
I will never buy a promag item. I called them on monday and luckily talked to a lady on the phone. I asked for a update on my order that i made on the 1st of feb.
They told me that they was on back order. I told the lady that my cousin ordered from them two weeks ago and he got his and how that was possible when i ordered before him.
The lady hung up on me and later on in the evening my order was gone and not there anymore.
Terrible customer service and just laziness from this company!
Got a shipping notice last night from ProMag that my Jan 21 order for 4 mags just shipped.
I sure hope ProMag reads these forums, several people have mentioned the "lady" on the phone hanging up on them after denying they had an order/shipping problem with older orders being delayed while new ones shipped.
The tech support department confirmed to at least 2 of us there WAS an issue.
Sounds like their phone "lady" needs to be encouraged to work in a different field than customer service. A few weeks/months in the unemployment line works wonders for attitude adjustment.
I sure hope ProMag reads these forums, several people have mentioned the "lady" on the phone hanging up on them after denying they had an order/shipping problem with older orders being delayed while new ones shipped.
The tech support department confirmed to at least 2 of us there WAS an issue.
Sounds like their phone "lady" needs to be encouraged to work in a different field than customer service. A few weeks/months in the unemployment line works wonders for attitude adjustment.
2tango2
US Veteran
I got my 2 32 rounders yesterday on the order I placed on 2/21
turbobob
Member
Well, Promag in one day sent me notification that my order was shipped but without a tracking number that was on Feb. 27, still no mags and still no tracking number. The tactical Vantage mags I ordered on the same day have shipped and will be here on Mon according to UPS. So who can figure.
zotzer
Member
1/14 - order of three. zippy
1/24 - order of three more.. zilch
2/22 - order of two (because people were reporting new orders shipping). nada
I am over these people. Even after identifying/admitting the problem, they are STILL shipping out of order. #$%&#*
mkess
Member
I guess I got moved to the back of the line. Just looked at my account and they cancelled all my orders but the latest, 2/21, which I have yet to receive. Why would you cancel the older orders? My order from 1/4 canceled and 2/4 canceled.
zotzer
Member
You may want to reset the timeframe of the orders they are showing. The default is 30 days, so the older orders won't show.
mkess
Member
Just went back and looked and they are still gone. These people are driving me nuts.
Drunk3n Snip3R
Member
- Joined
- Jun 18, 2011
- Messages
- 137
- Reaction score
- 24
I need to get a few of these to complete my perfect 22lr AR training platform, this way I can fill them with 30rd to match my real AR, got my handguard conversion done so it matches everything my big brother has. This is going to be the most complete AR trainer once I get some of these.
AustinWolv
Member
- Joined
- Mar 4, 2013
- Messages
- 19
- Reaction score
- 8
I cancelled my 2/7 order with ProMag. I got my bunch of mags from Tactical Vantage in 10 calendar days at my door, so no longer needed the 3 direct from ProMag.
I'm sure they are flooded and busy, but the lady on the phone quickly cancelled it out for me. Obviously demand is high because her demeanor was lacking.
I'm sure they are flooded and busy, but the lady on the phone quickly cancelled it out for me. Obviously demand is high because her demeanor was lacking.
turbobob
Member
Well I got home today and what was at my door but two 10 rd long promags. Never got a tracking number but here they are.
Just got off the phone with ProMag. The CSR informed me that someone that worked there mistakenly had newer orders shipped before the rest of us who had been waiting. There is no ETA on when the mags will be back in stock, but she assured me that the back ordered mags will be shipped before any of the newer orders. She also said that other person was fired for her royal screw up. Couldn't believe it when she admitted they sent out newer orders before older ones! Faith is somewhat restored in them.......
mkess
Member
No faith until I get my delivery.
I can understand where you're coming from. I was just shocked that the rep admitted the company had made some shipping errors, even if she blamed someone else! Sadly, she couldn't give me an ETA on when they would be back in stock, but at least my order wasn't cancelled. Should just put that money towards another blackdog drum, but I can wait....
ronpurdy
Member
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