RCBS customer service

[BennyS]

Anyone have experience with them? I called them, after waiting on hold finally got a rep. My call was dropped and no return call. I tried Email and in four days got one response for the number on my charge master. They make excellent products but I wish CS was a little better

 

[Rule3]

RCBS has top notch service. As good or better than the Blue guys.

They are very busy, call again. If you e mail it will take several days for a answer.

 

[manyguns]

I shipped them a power trimmer with trashed bushings and several other problems. They completely rebuilt it and shipped it back for free. I can't speak to why they were hard to reach but once you get their attention the service is excellent.

 

[BennyS]

Thanks guys
I think as said they are busy, I guess when we have problems we want answers now! I know they will take care of my concerns.

 

[max]

I have nothing but high praise for the way they have treated me for 40 years.

 

[moxie]

Very helpful people.

 

[jepp2]

Call them again and wait until you speak to someone. They are focused on making the customer happy and will take care of your problem.

 

[Krogen]

They are great! Every time I've contacted them, they went beyond the call of duty.

 

[WARCOLLECT]

They are like dillon.You can't buy repair parts they are free.They stand behind their products.They are very knowledgeable
and helpful.Long time to answer but worth it.

 

[aphelion]

I sent them a .40/10MM carbide sizer die that was out of spec just before Christmas. I got the replacement 2 days ago. The replacement works as it should. It is only the second time I've had to send in a die because it wasn't made correctly. The last time was in the early '80s with a 32-40 sizer. Under the circumstances, with two holidays and them being very busy otherwise, I consider the turnaround time to be exceptional. Looks like the same old RCBS to me, which is to say pretty dang good.

 

[zonker5]

Always been first rate with me. That's why I keep buying their products.

 

[AveragEd]

Ditto!

Ed

 

[BLUEDOT37]

RCBS

They were responsive to my call & generously provided a free replacement part when I dealt with them a year ago. Give them a second try.

 

[kennyb]

I have had nothing but top notch service..

 

[varmint243]

RCBS customer service has always been stellar for me !
Five star service

 

[kimporter]

im not a fan of them or their customer service,had bad experience with them

 

[bedbugbilly]

I have emailed them in the past and always had a good return email within a couple of days. Recently, I had to call them in regards to an older RCBS press that I purchased that was damaged during shipment to me. I was put on hold for several minutes and then spoke with a very nice gentleman in their service department - he was very helpful even though they didn't have parts for the press anymore due to the age of it. I was very satisfied with them.

A lot of companies have excellent service departments and everyone has different experiences with them - sometimes due to either they are super busy or their particular plant schedule.

My experience with them was on the positive side.

 

[Jaymo]

The only problem I've ever had with RCBS products it that the little white plastic foot for my 5-0-5 scale has cracked.
Since it adjusts the zero of the scale, I should get it replaced.
Guess, I should call them and send it in.
Now, I have to find that scale. Haven't used it in years.

 

[BennyS]

Thanks all, I'm going to call again tomorrow

 

[chief38]

If Dillon is a 10 (and they are) then I'd say RCBS is a 9 1/2. The only thing is they take a bit longer than Dillon to ship, but they are just as reliable in my experiences.