Received my standard mfg. SAA UPDATE #10. 7/10 It's back #41

[deno56]

I received my Standard Mfg. SSA today, and I'm very disappointed. There is a burr on the inside of the frame and when I turned the cylinder it put a line on the cylinder. I sent them a Email with pictures I hope they will make it right. I waited 4 weeks for this gun to ship.

 

[Wyatt Burp]

I never saw a clearer case of a factory mistake and am sure they'll fix it up for you. The burr itself is the evidence. If I were you I would not want a new gun. Yours has the best case coloring I've seen yet on these guns others posted at Colt Forum. And theirs were real good. that's a hellva burr! Seems like a cleaned up cylinder or a new one and burr removed. How long is the barrel?

 

[hyena]

Bummer. They make beautiful guns. Please let us know how they respond.

 

[deno56]

I never saw a clearer case of a factory mistake and am sure they'll fix it up for you. The burr itself is the evidence. If I were you I would not want a new gun. Yours has the best case coloring I've seen yet on these guns others posted at Colt Forum. And theirs were real good. that's a hellva burr! Seems like a cleaned up cylinder or a new one and burr removed. How long is the barrel?

It's 5.5 in.

 

[6518John]

I see a lot of griping and complaining on here about alleged flaws in guns that one needs a microscope to both find and see. Yours is probably the most legitimate complaint I have seen in my time on this forum. I think it is magnified by the fact that your gun is so magnificent otherwise.

I will be amazed if they don't fall all over themselves to fix this.

 

[sonora]

I was told today that Standard has suspended production of their SAA"s. This is a very reliable source.

 

[Luvmine]

Not sure how that even left the factory. I'm sure they'll make it right. Other than that, it's a magnificent revolver.

 

[Luvmine]

OP, as an owner of one myself, I'm curious if there is an update. Thanks

 

[SLT223]

I received my Standard Mfg. SSA today, and I'm very disappointed. There is a burr on the inside of the frame and when I turned the cylinder it put a line on the cylinder. I sent them a Email with pictures I hope they will make it right. I waited 4 weeks for this gun to ship.

That would piss me right off. Mine has a very slight burr on the back of the frame by the top of the hammer. Can't really see it, but can feel it. It's as if the cutter stopped just moment too soon. It doesnt cause any scraping, but I wasn't happy about it given what I paid for a perfect SAA. Not a big deal though on mine. I emailed them and got no response. They were very responsive to emails when I had questions about buying the gun.

What SN is your gun if you're willing the share? Mine is 1135.

 

[deno56]

UPDATE

OP, as an owner of one myself, I'm curious if there is an update. Thanks

I received a rude email from the final inspector telling me that the gun was in perfect condition when it left the factory but if I wanted to send it back he would look at it at no charge. They do not pay for return shipping.
I had to pay $85.00 to ship UPS next day air. They received it today.

 

[Bullet Bob]

Can't like that post.

 

[vonn]

Very interested in your results. Thanks for the update

 

[deno56]

That would piss me right off. Mine has a very slight burr on the back of the frame by the top of the hammer. Can't really see it, but can feel it. It's as if the cutter stopped just moment too soon. It doesnt cause any scraping, but I wasn't happy about it given what I paid for a perfect SAA. Not a big deal though on mine. I emailed them and got no response. They were very responsive to emails when I had questions about buying the gun.

What SN is your gun if you're willing the share? Mine is 1135.

Mine is 1147

 

[Luvmine]

I have #1148. I got that card with mine saying the gun left the factory in perfect condition. I have a small issue with one grip but it's small and not worth sending it back. I also noticed on their website the banner across the top reads something like no return shipping labels and 30% restock fee.
I'm really surprised by their response and will check back in a few days.
Thanks for the update.

 

[Walter Rego]

I think I would be asking for a check for $85 after Standard Manufacturing fixes the burr and refinishes the cylinder.

They have sold a lot of their single actions due to the positive reviews that new owners have posted on various gun forums. If they try and weasel out of this one it won't do much in the way of goodwill for the company.

 

[6518John]

I have #1148. I got that card with mine saying the gun left the factory in perfect condition.

Anytime anyone in a business transaction starts throwing about the word "perfect" with a product that came from the hands of man, or his machines, I get my hand over my wallet.

 

[Ivan the Butcher]

It could be worse, you could be dealing with Colt! (circa 1975) I knew a guy that sent an early production SAA in for minor work and a new nickel plating job. At a little over two years he got his gun back......and it had a big thumb print in the nickel !

Ivan

 

[Fishinfool]

So I guess a card shipped with the gun stating it is "perfect" releases them from any responsibility? Must be your fault, cause the gun was perfect...

I am surprised at these shenanigans from this company, which is known for its high quality / high priced shotguns.

Please keep us informed with the eventual outcome. At the very least it should be made right, and your shipping cost refunded, along with an apology. I have recommended this maker in the past to several people looking for a new high quality SAA, based on what I have read on the internet. That may change.

Larry

 

[deno56]

This is the reply I got today, " After very close inspection there is no rough spot in the frame or where the screw is. We looked at it with a stereoscope. Regarding the scratch I checked archive photos there was no scratch when I put it in the box I am the last person to touch the gun.

Regardless I fixed it for you and I wont charge you for shipping even though I should. It's being shipped today". So I guess I spent $1,895.00
for a gun and put a scratch around the entire cylinder so I could pay to send it back. I will not spent any more of my money with them.

 

[Buick]

Thats about the sorriest b.s. i've ever heard. That guy needs to change jobs. I'm sure they're headed for bankruptcy with customer "service" like that. Guy basically called the O.P. a liar. Unbelievable.

 

[Luvmine]

Boy, what a nasty ***! At least they, and I use the term loosely, fixed it and refunded the shipping. I guess my concern would be what caused that turn line in the first place and will it happen again.

After I got my gun back, I'd send a letter to the president, along with your emails to this employee. I would also include this thread. Tell him, this is no way to treat a customer and this is the negative publicity that comes from it.
Thanks for keeping us updated.

 

[Luvmine]

I'm not sure of the name but it looks like the initials DM or BM. Is this the guy you are dealing with? We have three different guns here, none of which I would say were perfect.

 

[deno56]

Boy, what a nasty ***! At least they, and I use the term loosely, fixed it and refunded the shipping. I guess my concern would be what caused that turn line in the first place and will it happen again.

After I got my gun back, I'd send a letter to the president, along with your emails to this employee. I would also include this thread. Tell him, this is no way to treat a customer and this is the negative publicity that comes from it.
Thanks for keeping us updated.

They are not going to refund my shipping, they are not going to charge me to ship back to me. I asked for the presidents contact information, but did not receive it. They have a Facebook account after I receive the gun back I will leave a negative review on there.

 

[Luvmine]

I asked for the presidents contact information, but did not receive it. They have a Facebook account after I receive the gun back I will leave a negative review on there.

His name is Louis Frutuoso. They are a privately held company and you already have the address. Hope this helps

 

[deno56]

I'm not sure of the name but it looks like the initials DM. Is this the guy you are dealing with? We have three different guns here, none of which I would say were perfect.

The first email I receive was singed Rich no last name. He is the final inspector and who I sent the gun back to. I called and the lady who answered the phone said that I properly bruised his ego, is why his emails are so rude!

 

[jeffrefrig]

I'm not sure of the name but it looks like the initials DM or BM. Is this the guy you are dealing with? We have three different guns here, none of which I would say were perfect.

You would think they'd put the ser. no. on that little note. This thread plus disappointed Ruger revolver purchasers, including myself, is why I don't think I will ever order a new gun online ever again. I haven't heard any complaints about new S&Ws, other than the lock. I suppose I'll spend the extra few bucks and buy from a store, where I can touch it with my eyes & hands. They can't blame this on the Cootie Virus.

 

[rays44]

This is the reply I got today, " After very close inspection there is no rough spot in the frame or where the screw is. We looked at it with a stereoscope. Regarding the scratch I checked archive photos there was no scratch when I put it in the box I am the last person to touch the gun.

Regardless I fixed it for you and I wont charge you for shipping even though I should. It's being shipped today". So I guess I spent $1,895.00
for a gun and put a scratch around the entire cylinder so I could pay to send it back. I will not spent any more of my money with them.

"No rough spot in the frame or where the screw is". On my USFA Colt clone. there has to be at least .012" clearance between the frame and cylinder (just eyeballed it). Even less clearance on the top strap. That's a mighty big burr. Did he fix the cause or the effect?
Or were these "magic grits" ( My Cousin Vinnie)

 

[Xfuzz]

Colt...Bro.....Colt.

 

[deno56]

sending this letter tomorrow

Dear Mr. Frutuoso,
My name is David Eno. I had heard a lot of wonderful things about your product so I bought a SA revolver SN# 1147 from your company on 6/6/2020 and could hardly wait for its arrival. I received it on 7/2/2020. When I got it home and worked the action, I saw a line around the cylinder. I removed the cylinder and could feel a rough spot on the frame. I took pictures and sent them to your customer service department, letting them know that when I rotated the cylinder, I saw the line, (I called it a scratch). I received what I would consider a very rude reply implying that I had damaged the gun. I sent it back, at my expense ($85.00), only to receive this very rude email:
{Dear Eno,
After very close inspection there is no rough spot in the frame or where the screw is. We looked at it with a stereoscope. Regarding the scratch I checked archive photos there was no scratch when I put it in the box. I am the last person to touch the gun.

Regardless I fixed it for you and I won't charge you for shipping even though I should. It's being shipped today.}

I did not put the line on the cylinder, in fact I would like someone to tell me how I could have put the line on the cylinder.

To quote Sam Walton "The customer can fire anyone including the President of the Company simply by spending his money elsewhere!"
Insulting your customers or implying that your customers lie is no way to keep them. I will not buy from your company again.

 

[CZU]

Seems to me that the cylinder was never rotated at the factory otherwise it would have had the damage when you received it. Or maybe they had already damaged one cylinder and instead of fixing the problem they put a new one in and sent it out. I would've tried my darndest to take macro pics of that burr before I sent it back. I would be scared to death of even thinking about rotating that cylinder now.

They have lost me as a potential customer, I'll just be happy with my Uberti Flattop Target. The only thing that was wrong with it was dried grease on the ejector rod housing. A little gasoline fixed that.