A few weeks back, took my SUV in for a Battery Check before the Bumper to Bumper expired… They did indeed replace the Battery @ N/C…They did a complete inspection and advised the Brake Fluid was in the “Yellow” range and would need to be changed…They also advised I had a nail in the LF Tire that was within an inch of the Shoulder, they could not patch.
I looked at it and it was a small finish nail about 3/4 of an inch in… The tech agreed with me it could be safely patched at a Tire store.The next day, I drove to a Tire and Battery Chain store and they patched it. While waiting inside, I saw that they offered Oil changes, Brake fluid flushes and other services on their Board….I asked if they could do the Brake fluid and they advised I needed an appointment for the next day.
Made the appointment and when they took the Car in, they put up a chain across the Bay entrance and had signs stating “Employees Only”… I went inside and about 20 minutes later was advised my Car was ready. I questioned the short time frame and was advised “ Their Mechanics are Professionals and Quick”.
Paid the $89.93 on Mastercard and left a cash tip for their” mechanic”
About a week later, received a recall notice from Acura about a software update under warranty. Called and made an appointment and the 80 mile round trip to the Dealer. They did their complete written inspection and advised Brake fluid needed replaced….The Tech opened up the Master Cyclinder and showed me the Yellow colored fluid with floating dark particles in it….
I called the Tire and Battery place and asked for the Manager and advised I was NOT happy.. He said they would be glad to do it over at no charge the next day….I did some research on Brake bleeding for my Car… The Wheel cyclinder valve screw has a maximum torque of 5 ft. Pounds… This is right at “Hand Snug”only.
When I arrived the next morning, I had decided NO and took the paperwork from the Dealer along with my receipt in….I said I want a refund…He asked if He could look at the fluid, I said sure and walked him out to the Car….Opened the Master Cyclinder and He said.” Looks OK to me”. I showed him the paperwork from the Dealer and handed him his receipt and advised I wanted a Full refund. Honda fluid is clear, NOT yellow. Went inside and received refund to my Credit Card. The store “ Manager” was silent. No apology, nothing. Apparently common practice.
Called Dealer and returned the next day to get the service done…It took 2 hours and totaled $ 134.98… normally 115.95 plus tax….The Tech advised it took 3 flushes and extra Fluid to clear it out and I thanked him and covered lunch for Him. They have huge Windows inside the waiting area and and You can see the techs working on your Vehicle inside their air conditioned Shop.
I’ve got a complete tool set, including a Silverline Mighty Vac, but with all the plates and rods in my neck, I can’t do it anymore…Moral of the story, trust, but verify….
I looked at it and it was a small finish nail about 3/4 of an inch in… The tech agreed with me it could be safely patched at a Tire store.The next day, I drove to a Tire and Battery Chain store and they patched it. While waiting inside, I saw that they offered Oil changes, Brake fluid flushes and other services on their Board….I asked if they could do the Brake fluid and they advised I needed an appointment for the next day.
Made the appointment and when they took the Car in, they put up a chain across the Bay entrance and had signs stating “Employees Only”… I went inside and about 20 minutes later was advised my Car was ready. I questioned the short time frame and was advised “ Their Mechanics are Professionals and Quick”.
Paid the $89.93 on Mastercard and left a cash tip for their” mechanic”
About a week later, received a recall notice from Acura about a software update under warranty. Called and made an appointment and the 80 mile round trip to the Dealer. They did their complete written inspection and advised Brake fluid needed replaced….The Tech opened up the Master Cyclinder and showed me the Yellow colored fluid with floating dark particles in it….
I called the Tire and Battery place and asked for the Manager and advised I was NOT happy.. He said they would be glad to do it over at no charge the next day….I did some research on Brake bleeding for my Car… The Wheel cyclinder valve screw has a maximum torque of 5 ft. Pounds… This is right at “Hand Snug”only.
When I arrived the next morning, I had decided NO and took the paperwork from the Dealer along with my receipt in….I said I want a refund…He asked if He could look at the fluid, I said sure and walked him out to the Car….Opened the Master Cyclinder and He said.” Looks OK to me”. I showed him the paperwork from the Dealer and handed him his receipt and advised I wanted a Full refund. Honda fluid is clear, NOT yellow. Went inside and received refund to my Credit Card. The store “ Manager” was silent. No apology, nothing. Apparently common practice.
Called Dealer and returned the next day to get the service done…It took 2 hours and totaled $ 134.98… normally 115.95 plus tax….The Tech advised it took 3 flushes and extra Fluid to clear it out and I thanked him and covered lunch for Him. They have huge Windows inside the waiting area and and You can see the techs working on your Vehicle inside their air conditioned Shop.
I’ve got a complete tool set, including a Silverline Mighty Vac, but with all the plates and rods in my neck, I can’t do it anymore…Moral of the story, trust, but verify….
