My wife suggested a new recliner for me for Christmas, but my main concern is my daughter’s (who recently moved in) 2 cats.
I KNOW I wouldn’t want 2 cats around my new recliner! My sister has a cat that used her new couch as a scratching post!
Call them anyway and act surprised, maybe a little shocked, that anybody would keep a receipt for 1/4 of a century.
A little bit of acting may melt the heart of the warranty department (in this season of good will, it may happen).
You may be correct, and I might try that later. You can’t have too many recliners.
I forgot to tell you in the long post above, that when I was at La-z-boy, the salesman asked me what brand my recliner was that lasted 26 years. I told him that I couldn’t remember and couldn’t find any tag on it when I had it flipped over. He asked if I had checked on the wooden reclining handle? I hadn’t.
When I got home, I checked, and it was……….LA-Z-BOY! That would’ve made him happy!!
Before you ask, I got really excited when I saw that my chair was a La-z-boy because of their lifetime warranty on the mechanism.
But, after looking online at the requirements, you must be the original owner, which I am, and have the original receipt, which I don’t for a 26 year old chair!
Larry
Well, today I went back to the La-z-boy store with the intention of sitting in a bunch of their chairs and trying to find one that I felt comfortable in. Then I could have them build it to what I think I might like best. When I went in, I asked for my salesman from yesterday, and he wasn’t there.
I told the sales lady that met me at the door about my plan to try out a bunch of chairs. After looking online last night, I had saved 4 chairs in particular to my wishlist that I definitely wanted to try. I told the sales lady the story about my 26 year old recliner turning out to be a La-z-boy. I also told her that I had happened to take a picture of my chair right before I left the house to show it to the salesman from yesterday. So, I decided to show it to her. She looked at it and said “that is our Astor model, and we still sell it today”! I was shocked! I told her I DEFINITELY wanted to check it out,
as I hadn’t seen it while looking online. She showed me the 4 I had saved to my wishlist, and then said let me show you the Astor now. She had 2 on the sales floor but they were both rockers (which I can’t use because they have to be too far from the wall to use the rocking feature), one with fabric, and one in leather. I sat in the fabric one first and as soon as I sat down, my posterior said “I am home!” If felt almost exactly like my 26 year old chair! The only thing I didn’t like was that the fabric was too textured for me. The fabric on my old chair is smooth, kinda velour like. I next sat in the leather one. It too felt really nice to sit in, but it was much more expensive! After sitting in both, I decided two things. First, I wish I had enough room to be able to use the rocking version, because it was really relaxing sitting in it and rocking back and forth! Second, I was going to get another ASTOR recliner!
The Black Friday sale reduced the price from $1619 to $1049. Believe it or not, the rocking model is on sale for $949, and changing it to a wall hugger version like I need is $100 more. I could have had the recliner built with a fabric that was almost identical to what I have now, but the extra cost on that almost killed the Black Friday price reduction. It would’ve cost $1449 to do that. I picked out a fabric that had the smooth feeling of what I have now in their Chestnut color. Doing that didn’t add anything to the price.
I live in Greenville which is where the La-z-boy store is. Rock Hill, 100 miles away, is where they build their chairs closest to me. I told the sales lady that I wouldn’t be paying to have the chair delivered, because I would get one of my nephews to help me pick it up at the store. Unfortunately, it doesn’t work that way. I have 3 choices, pick it up in Rock Hill for no charge, pick it up at the store for $60, or have it delivered for $100. I decided to pick it up at the store. They also tried to “up sell” me on a couple of things.
I tried pretty hard to get it shipped to the store with no cost to me with no luck. I know I could have said, if you don’t do it, then I won’t buy anything, but I didn’t. They, of course, wanted me to use their payment plan, which I turned down, and she tried to sell me a 10 year fabric protection plan for $114.98, which I also declined. She said that I would need to pay half the balance now and the other half when the chair was finished. I gave her my credit card and she left to process the payment and get my printed paperwork. When she came back, she said that she had “thrown in” the 10 year fabric protection plan.
I appreciated that! Now, all I have to do, is wait 8-9 weeks for it to be built to my specifications.
One thing that kinda stinks is how their warranty work is handled. If I have a problem with the chair that is under their lifetime warranty, I either have to take the chair to their ROCK HILL plant, almost 2 hours away, or they will send a technician to my house for $175!
The HUGE La-z-boy store that I was in has NO service department! The sales lady said that they had even gotten rid of their employee break room, turning it into more sales area, since the store had open years back, so there was no room for a service department. That’s nuts to me, but what do I know.
Anyway, I greatly appreciate all the help that you folks gave me, and I will let y’all know how I like my new recliner after I get it. I googled “How long does a La-z-boy recliner last?” last night. The answer was that they were “designed to last 7-10 years!” I BETTER GET 26 YEARS OUT OF MY NEW CHAIR LIKE I DID WITH MY OLD ONE!
Larry
