millisec
US Veteran
Thought I would take a moment to share this experience with Remington. Remington gets more than its share of abuse for "lack of quality". I have a number of Remy's and they have all been outstanding. Anyway my Versa Max Tactical finally showed up the other day and I just got around to initial disassembly and cleaning last night. All was good except someone was having a bad day and jammed one of the gas piston retaining screws in with a power tool and stripped the gas cylinder which is part of the barrel. I did get the screw out and I was able to reassemble but the threads are pretty well damaged. It also looked like mine was the 1 in ~30 that gets test fired. For the money you would think they would at least clean it. Gun was pretty dirty internally and barrel was obviously fired.
I got on the phone with Rem this morning and a couple minutes later a complete new barrel assembly was on the way. Don't think I have ever had to deal with Rem service but it was 5 star. No return for service, no return old parts for inspection just parts on the way from a personable English speaking service rep. Service was easily as good as anything I have experienced from companies like Smith, Hornady and others. Granted its a hassle getting a "defect" but that's life. Rem told me their defect rate is 1% or less and new CO is pushing for zero. Zero not likely but six sigma would be a good target.
BTW unlike the guy that posted on just about every forum on the web "Do not buy Remington Versa Max Tactical" mine arrived still neatly packed in the same box with no external damage. (and it was shipped UPS from Buds to FL). Granted every other Versa Max comes shipped in a foam lined hard case and it would be nice if they did the same for the tactical. I guess the barrel clamp and extension tube make it less attractive for shipping barrel removed like the others. Then again last Rem I bought was an 11-87 and it came barrel removed in a cardboard box.
Since I mentioned Bud's let me say a couple things. I have bought several other guns from them (all my M&P's except Shield) and never had an issue. Many people have torched Bud's over the past few years at BBB, resellerratings, forums and others. I was not particularly happy with how long it takes them to ship an "in stock" item but they do say 3-7 business days. So lets just say I got what I ordered at a good price in the time frame specified. Bought, shipped insured and transferred for $1163. Locally LGS did not even seem interested in ordering. Could have gotten it from Gander (ship to store) for $1325 + 7% tax. The green zombie Gander had physically in store was $1600 + tax. The savings bought a +2 mag extension, four extended chokes and a bunch of ammo.
I got on the phone with Rem this morning and a couple minutes later a complete new barrel assembly was on the way. Don't think I have ever had to deal with Rem service but it was 5 star. No return for service, no return old parts for inspection just parts on the way from a personable English speaking service rep. Service was easily as good as anything I have experienced from companies like Smith, Hornady and others. Granted its a hassle getting a "defect" but that's life. Rem told me their defect rate is 1% or less and new CO is pushing for zero. Zero not likely but six sigma would be a good target.
BTW unlike the guy that posted on just about every forum on the web "Do not buy Remington Versa Max Tactical" mine arrived still neatly packed in the same box with no external damage. (and it was shipped UPS from Buds to FL). Granted every other Versa Max comes shipped in a foam lined hard case and it would be nice if they did the same for the tactical. I guess the barrel clamp and extension tube make it less attractive for shipping barrel removed like the others. Then again last Rem I bought was an 11-87 and it came barrel removed in a cardboard box.
Since I mentioned Bud's let me say a couple things. I have bought several other guns from them (all my M&P's except Shield) and never had an issue. Many people have torched Bud's over the past few years at BBB, resellerratings, forums and others. I was not particularly happy with how long it takes them to ship an "in stock" item but they do say 3-7 business days. So lets just say I got what I ordered at a good price in the time frame specified. Bought, shipped insured and transferred for $1163. Locally LGS did not even seem interested in ordering. Could have gotten it from Gander (ship to store) for $1325 + 7% tax. The green zombie Gander had physically in store was $1600 + tax. The savings bought a +2 mag extension, four extended chokes and a bunch of ammo.
