KLYDE
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RUGER CUSTOMER SERVICE & MY SP101
- Thread starter KLYDE
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Shorty 45 MK2
Member
Very nice! 
While I don't have any personal experience with Ruger CS, my Father has twice and both times it was very similar.
While I don't have any personal experience with Ruger CS, my Father has twice and both times it was very similar.
That 9 is sweet Mike(not that the 357 isn't). Is that a Lobo holster?
Is that a Lobo holster?kbm6893
Member
Rugers CS FAR exceeds S&W. If they can't fix an out of production gun, they generally replace it, free of charge. Some guys have posted about getting a new GP100 or SP101 when their Six series revolver couldn't be saved. Others have said they paid cost for the new gun ($350 or so). Try to find a new GP or SP for that.
A good friend of mine inherited his father's Security Six when his dad passed. That was the first 357 I ever shot, back in about 1983. His dad was a reloader and believed in the "it says 357 on the barrel, I'm shooting 357". Many thousands of rounds through that gun. I'm talking 20,000 or more.
So when he gets it, it's a bit loose. Sends it to Ruger. They bring it back to new specs. Tight as a drum. They call my buddy and ask if he would like it reblued. He asks how much? No charge! Gun was back to him in less than 3 weeks total, AND came back in a Ruger factory plastic case. Cost was zero dollars.
I screwed up 2 10/22 mags taking them apart. Just couldn't get the tension right on the spring even though other mags gave me no problem. So I call Ruger and tell them I disassembled the mag and would like so instruction on getting them back together. Ruger says "Keep trying. We'll send you two new mags in the meantime". So about 6 months later, I send another email asking to send the mags in to have somebody reassemble them right. 3 DAYS later, I get a package. I figure it's the fixed mags. Nope. Two more new in packaging mags.
People trash Ruger. But an American made product with that kind of support gets my money. Which is why I own an SR9 and an LC9-S.
A good friend of mine inherited his father's Security Six when his dad passed. That was the first 357 I ever shot, back in about 1983. His dad was a reloader and believed in the "it says 357 on the barrel, I'm shooting 357". Many thousands of rounds through that gun. I'm talking 20,000 or more.
So when he gets it, it's a bit loose. Sends it to Ruger. They bring it back to new specs. Tight as a drum. They call my buddy and ask if he would like it reblued. He asks how much? No charge! Gun was back to him in less than 3 weeks total, AND came back in a Ruger factory plastic case. Cost was zero dollars.
I screwed up 2 10/22 mags taking them apart. Just couldn't get the tension right on the spring even though other mags gave me no problem. So I call Ruger and tell them I disassembled the mag and would like so instruction on getting them back together. Ruger says "Keep trying. We'll send you two new mags in the meantime". So about 6 months later, I send another email asking to send the mags in to have somebody reassemble them right. 3 DAYS later, I get a package. I figure it's the fixed mags. Nope. Two more new in packaging mags.
People trash Ruger. But an American made product with that kind of support gets my money. Which is why I own an SR9 and an LC9-S.
kbm6893
Member
I had a Ruger SPNY (DAO SP101 that the NYPD used). I sold it to a friend of mine he still has it and never shoots it. I'm sorely tempted to ask him to sell it back to me. I never liked the DAO spur less operation, but if Ruger can convert it to a standard model I'd love to have it again. It was my old off duty gun.
Thanks Mike. Correct on the holster. Lobo Enhanced Pancake. I had it for the .357. Serving double duty now.I'm thinking this 9 may become the go to gun in the battery.
I've just about settled on Ray for all my leather work, excellent quality, very fair prices, and quick delivery.
AND they look great.
Erich
Member
Thanks for a great post - nice to start Saturday with a happy feeling.
daddy bear
Member
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I have two old Mk I .22 pistols, four SA, from tiny to .44, a 10-22 a No. 1, an LCP, And a Mini 14. Ruger has been most gracious swapping rings to help get the No. 1 set up properly.
The oldest Mk I was Dad's, purchased in a pawn shop in about 1960. It rode under the seat of his farm truck for about fifty years. Somewhere along the way the rear sight disappeared. When Dad passed away, the Ruger came to me. I called Ruger, and told the young lady that I needed a new Micro rear sight. She laughed and said that they ran out of those years and years ago, but the replacement would work just fine. She charged me a little over twenty bucks and shipped it on their dime.
Like others, I love my S&Ws, but there is room for a few Rugers
I'm in the market for a small . 357 revolver. It will likely be a 60 pro, but I do intend to look at the SP 101.
Jack
The oldest Mk I was Dad's, purchased in a pawn shop in about 1960. It rode under the seat of his farm truck for about fifty years. Somewhere along the way the rear sight disappeared. When Dad passed away, the Ruger came to me. I called Ruger, and told the young lady that I needed a new Micro rear sight. She laughed and said that they ran out of those years and years ago, but the replacement would work just fine. She charged me a little over twenty bucks and shipped it on their dime.
Like others, I love my S&Ws, but there is room for a few Rugers
I'm in the market for a small . 357 revolver. It will likely be a 60 pro, but I do intend to look at the SP 101.
Jack
scooter123
Member
When you stated DAO hammer modification I pictured the typical S&W bobbed hammer that has always looked like a bit of a Kludge to me. Then you posted the picture of your SP101 and I have to say that pistol is flat out gorgeous. Ruger did a very very sweet looking job of blending that hammer in fully with the profile of the frame. It also appears that the finish is a 100% perfect match.
BTW, there was a time when I considered Ruger to be a bit 2nd class compared to S&W or Colt. Then I purchased a Ruger Gunsight. I still can't find one single thing about that rifle I would want to change. Because of my excellent experience with that rifle I was an "early adopter" of the SR1911, twice. Liked the first two enough to purchase the SR1911 CMD when it came out.
Now, the 1911's haven't been 100% perfect. Ruger used MIM front sights on the early versions and due to manufacturing flaws in the process some of those sights have cracks at the base. In my case the front sight shot off the CMD about a year and perhaps 2000 rounds downrange. One of my Government models also had a cracked front sight. So, I contacted Ruger and they initially wanted me to send my pistols in to have the front sights replaced. Not wanting to do without I suggested that the simply mail me some replacement sights and I'd change them myself. Got new sights two days after my call. Popped the slides in my padded vice and the pistols now have new sights installed and I do not believe they will ever fail. Because close examination of the new front sights reveals that Ruger is now using front sights that are wire EDM machined from a solid billet.
BTW, there was a time when I considered Ruger to be a bit 2nd class compared to S&W or Colt. Then I purchased a Ruger Gunsight. I still can't find one single thing about that rifle I would want to change. Because of my excellent experience with that rifle I was an "early adopter" of the SR1911, twice. Liked the first two enough to purchase the SR1911 CMD when it came out.
Now, the 1911's haven't been 100% perfect. Ruger used MIM front sights on the early versions and due to manufacturing flaws in the process some of those sights have cracks at the base. In my case the front sight shot off the CMD about a year and perhaps 2000 rounds downrange. One of my Government models also had a cracked front sight. So, I contacted Ruger and they initially wanted me to send my pistols in to have the front sights replaced. Not wanting to do without I suggested that the simply mail me some replacement sights and I'd change them myself. Got new sights two days after my call. Popped the slides in my padded vice and the pistols now have new sights installed and I do not believe they will ever fail. Because close examination of the new front sights reveals that Ruger is now using front sights that are wire EDM machined from a solid billet.
stantheman86
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Very very nice
I love Rugers and I love DAO revolvers, that's a dream setup for me.
You have twins now, that just eat different groceries lol
Ruger CS is second to none, I sent back my 1751 .38 Special GP100 for locking up after 8 rounds, paid 0 for shipping, 0 for repairs, had it back in a week and half good as new, with a set of Wiley Clapp grips thrown in for free. I sold the grips on EBay for $75, so in essence Ruger paid me $75 to fix my brand new gun
Used the $75 to buy ammo to shoot in the gun to make sure it works, and then used the rest to buy some other stuff on EBay. If that's not stimulating the economy I don't know what is
I love Rugers and I love DAO revolvers, that's a dream setup for me.
You have twins now, that just eat different groceries lol
Ruger CS is second to none, I sent back my 1751 .38 Special GP100 for locking up after 8 rounds, paid 0 for shipping, 0 for repairs, had it back in a week and half good as new, with a set of Wiley Clapp grips thrown in for free. I sold the grips on EBay for $75, so in essence Ruger paid me $75 to fix my brand new gun
Used the $75 to buy ammo to shoot in the gun to make sure it works, and then used the rest to buy some other stuff on EBay. If that's not stimulating the economy I don't know what is
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Pogo84
Member
A couple, maybe three, decades ago I bought a really beat up Ruger single six from a friend at work for $25. It was loose when you shook it and there was very little blueing left. I sent it in to Ruger and asked if they could help it out. It came back in about two weeks and if I hadn't checked the serial no. I'd have sworn it was a new gun....No charge.
About a year or so ago I ran across a brand new Colt 1911 slide a Marine Corps armorer had issued me when I was firing in the Division matches in 1953. He said I might need a spare. It was still in original Colt packaging and dated 1953. Of course it had the itty bitty sights so I sent it in to Colt and asked them to replace the sights with later, taller sights. It was returned a week or ten days later. No charge, not even shipping.
I now have a Model 19 Smith at S&W CS and am hoping for the best.
mitch
About a year or so ago I ran across a brand new Colt 1911 slide a Marine Corps armorer had issued me when I was firing in the Division matches in 1953. He said I might need a spare. It was still in original Colt packaging and dated 1953. Of course it had the itty bitty sights so I sent it in to Colt and asked them to replace the sights with later, taller sights. It was returned a week or ten days later. No charge, not even shipping.
I now have a Model 19 Smith at S&W CS and am hoping for the best.
mitch
kbm6893
Member
The fact that Ruger will reblue a gun for free just amazes me, and the fact that they do it so fast too. If you want a S&W reblued, it cost you 60 bucks to ship to them, 200 for the work, and it takes 4-6 months.
Mighty handsome pistols. I could not be happier for your pleasant CS experience.
Maybe there is hope after all.
Maybe there is hope after all.
rjm6120
Member
Looks like I will be finding out for myself how Ruger customer service is. Just got a 3" GP100 in .38 spl on Friday & took it to the range this morning.
Fired the first full cylinder and the ejector rod would barely budge when I went to eject the casings. Had to take the spent casings out by hand, and one of the spent casings had to be tapped out with a punch and tack hammer. Same thing on the second full cylinder with different ammo (all ammo was new, factory ammo---non +P, non-hollow point), same cylinder chamber. All was great when I left that particular chamber empty---no problem at all with extracting cases and all other revolver function was fine.
Sent an e-mail to Ruger when I got home---will see what happens. Not too worried about it after all I have read about their CS. Just kind of a buzz kill with a new-to-me gun. Still love the revolver though.
Fired the first full cylinder and the ejector rod would barely budge when I went to eject the casings. Had to take the spent casings out by hand, and one of the spent casings had to be tapped out with a punch and tack hammer. Same thing on the second full cylinder with different ammo (all ammo was new, factory ammo---non +P, non-hollow point), same cylinder chamber. All was great when I left that particular chamber empty---no problem at all with extracting cases and all other revolver function was fine.
Sent an e-mail to Ruger when I got home---will see what happens. Not too worried about it after all I have read about their CS. Just kind of a buzz kill with a new-to-me gun. Still love the revolver though.
palmetto99
Member
I've just about settled on Ray for all my leather work, excellent quality, very fair prices, and quick delivery.
AND they look great.
I agree, Ray set me up with an offset clip IWB for my SP101 3". I really like it. He also set me up with a pancake AND another offset clip IWB for my 3rd gen 6906.
Frizzman
US Veteran
My experiences with both Ruger and S&W CS have been very satisfactory. Customer support is a major consideration when I buy any product. Its simply good business policy and benefits both the company and its customers. Its surprising that more companies do not seem to understand that. Based on my experiences, I'm not at all surprised that Ruger did that for you. It will influence future buying decisions, will it not?
