Ruger customer service-understaffed or in need of adult supervision?
- Thread starter gsn
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Faulkner
Member
I bet folks said the same thing when the NRA was selling USGI M1 carbines to it's members for $19.95. Especially since over 6 million were made and by companies that made car parts and typewriters and hardware parts and juke boxes.
Priced a collectable USGI carbine lately?
I have come to this post nearly every day for my morning laugh. It very vividly displays the helplessness of some to understand that people make mistakes and it is time to overcome and adapt.
If Ruger ever reads this post and can identify the OP, hopefully they send a manual in Japanese and this thread will continue to live on forever.
If Ruger ever reads this post and can identify the OP, hopefully they send a manual in Japanese and this thread will continue to live on forever.
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It has been many years but I have had several dealings with Ruger Customer Service, including sending an old 10/22 back for a factory re-blue. It was 100% first class every time. 
500SNW
Member
Next time the OP should just buy a Smith. They never get the revolver manuals mixed up because...AFAIK they have a "one-size-fits-all" manual...good for J-Frame thru X-Frame. Once you have one of those, it won't matter if any of your subsequent purchases come minus a manual.
Walkingwolf
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It has been many years but I have had several dealings with Ruger Customer Service, including sending an old 10/22 back for a factory re-blue. It was 100% first class every time.
Off topic but, how did the re-blue turn out?
Rastoff
US Veteran
The question no one has asked- what manual WAS included with the gun?
On the flip side, it does say on every barrel, "Read The Instruction Manual." On most of my Rugers it says they will provide one free of charge.
I seem to remember you saying that they told you they were sending one. What's the problem? I agree that they should send you one. Overnight? Not so much.
Are you going to sue them over, as you say, as $.47 manual? No, so they're not concerned.
On the flip side, it does say on every barrel, "Read The Instruction Manual." On most of my Rugers it says they will provide one free of charge.
I seem to remember you saying that they told you they were sending one. What's the problem? I agree that they should send you one. Overnight? Not so much.
I LOVE YOU GUY'S!!! This is the best Forum in the old U.S.A.
gregintenn
Member
Wow, man! You have to pick your battles. If this is a big issue for you, you should give thanks often and in earnest that you don't have real problems.
WOW! Millennial by chance? Don't think I have ever seen a post like that on here. Ever stop and think that some of us old guys have worked a lifetime for what we get? Forty four years for me and it's six digits thank you very much.
Manual arrived today
If anyone is thinking of getting one you should know that apparently the barrel is not purpose cast but taken from the .357 and while the very minor difference between the .357 and 9mm is just fine for self defense work-civilian that is-it may be or probably would be noticeable should you be wanting the longer barrel for target work. Perhaps someone more knowledgeable will post about this.
But more importantly the gun 'apparently' is not approved for +p ammo and I post this because; for the .357 Ruger specifically states that .38 +p is acceptable ditto for the .38 special however for the 9mm +p ammo is conspicuously absent. Only 9mm Luger is approved-in fact the wording is : "The RUGER* SP101 chambered in in 9mm Luger is -only- (bold/underlined) compatible with the 9mm Luger cartridge. Do -not- (underlined) use any other 9mm cartridges (9mm Short, 9mm Bergmann, etc.)"
Should anyone disagree I would be most interest in reasons why.
AND this perhaps is the best reason why one should select Smith and Wessons-Smith tells me that any modern gun is fine with +p and I am unable to find info to the contrary in any modern revolver manual.
Forged is stronger than cast and the gun thats 'built like a tank' maybe not so much...
If anyone is thinking of getting one you should know that apparently the barrel is not purpose cast but taken from the .357 and while the very minor difference between the .357 and 9mm is just fine for self defense work-civilian that is-it may be or probably would be noticeable should you be wanting the longer barrel for target work. Perhaps someone more knowledgeable will post about this.
But more importantly the gun 'apparently' is not approved for +p ammo and I post this because; for the .357 Ruger specifically states that .38 +p is acceptable ditto for the .38 special however for the 9mm +p ammo is conspicuously absent. Only 9mm Luger is approved-in fact the wording is : "The RUGER* SP101 chambered in in 9mm Luger is -only- (bold/underlined) compatible with the 9mm Luger cartridge. Do -not- (underlined) use any other 9mm cartridges (9mm Short, 9mm Bergmann, etc.)"
Should anyone disagree I would be most interest in reasons why.
AND this perhaps is the best reason why one should select Smith and Wessons-Smith tells me that any modern gun is fine with +p and I am unable to find info to the contrary in any modern revolver manual.
Forged is stronger than cast and the gun thats 'built like a tank' maybe not so much...
Walkingwolf
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There is a big difference in pressure between a 38 special +P, and 9mm +P. The 9mm is already at 30K, +P 35K while the 38 +P is around 20K. Barrels, and cylinders on Rugers are forged.
I would have to see the full wording, but it would appear that using 38 short in a revolver that headspaces on the rim is not going to work out so well. As you have posted it would appear that Ruger is telling owners to only use 9mm Luger cases, which +P is loaded in a 9mm Luger case.
Does the manual specifically state to not use +P 9mm.
I would have to see the full wording, but it would appear that using 38 short in a revolver that headspaces on the rim is not going to work out so well. As you have posted it would appear that Ruger is telling owners to only use 9mm Luger cases, which +P is loaded in a 9mm Luger case.
Does the manual specifically state to not use +P 9mm.
Well let the pigeons loose about the manual. As for the rest of this post, I gotta admit I'm pretty confused. Your previous posts, not in this thread, alternately praise and bash Ruger, and alternately praise and bash Smith & Wesson. It appears you worked for Smith & Wesson at the factory back in the day checking cylinders. It's unclear if that helped or hurt your opinion of the brand.
Where are you on this? Tracking your position is like herding cats . . .
Where are you on this? Tracking your position is like herding cats . . .
Manual arrived today
If anyone is thinking of getting one you should know that apparently the barrel is not purpose cast but taken from the .357 and while the very minor difference between the .357 and 9mm is just fine for self defense work-civilian that is-it may be or probably would be noticeable should you be wanting the longer barrel for target work. Perhaps someone more knowledgeable will post about this.
But more importantly the gun 'apparently' is not approved for +p ammo and I post this because; for the .357 Ruger specifically states that .38 +p is acceptable ditto for the .38 special however for the 9mm +p ammo is conspicuously absent. Only 9mm Luger is approved-in fact the wording is : "The RUGER* SP101 chambered in in 9mm Luger is -only- (bold/underlined) compatible with the 9mm Luger cartridge. Do -not- (underlined) use any other 9mm cartridges (9mm Short, 9mm Bergmann, etc.)"
Should anyone disagree I would be most interest in reasons why.
AND this perhaps is the best reason why one should select Smith and Wessons-Smith tells me that any modern gun is fine with +p and I am unable to find info to the contrary in any modern revolver manual.
Forged is stronger than cast and the gun thats 'built like a tank' maybe not so much...
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Rastoff
US Veteran
Nowadays.....
Any company tries to do all their service on the net. FAQs are often NOT the question I have. If they can put you off to the internet, they will.
You feel outraged, for a good reason, but unless you want to return it or challenge them by going to the BBB or something I'd go to the website and see if what they have is correct. Honestly, I'm glad the manufacturers have the stuff online, that way I don't have to mess with people, who are lazy and unreliable.
Any company tries to do all their service on the net. FAQs are often NOT the question I have. If they can put you off to the internet, they will.
You feel outraged, for a good reason, but unless you want to return it or challenge them by going to the BBB or something I'd go to the website and see if what they have is correct. Honestly, I'm glad the manufacturers have the stuff online, that way I don't have to mess with people, who are lazy and unreliable.
I am surprised that they did not stick a manual in the mail, it would not have been that hard and it would keep a customer happy. That being said I would have just downloaded the manual. My experience with Ruger customer service has been very good (1 time) A few years ago I had some trouble with my 25 year plus year old Red Label over and under shot gun, called Ruger and they said ship it to us. The hardest thing was finding a box to put it in. I shipped it to them on my dime and they fixed it at no charge and shipped it back at no charge. I can't think of to many companies that would do that with a 25 year old product.
Troystat, perhaps the problem was that the issue had such a simple solution.
I do have a preference for Smith and Wesson revolvers in general and for the older ones in particular. Certainly some of the reasons are 'emotional'/personal-Smith allowed thousands of families to live well and securely and but for this job I would not have gotten through undergrad and grad school.
However Smith and Wesson differs from Ruger in fundamental ways both in the revolvers and Company policy.
Smith and Wesson differs 180* in the right direction from Ruger and this cannot be intelligently disputed.
Only one Company stands behind their products in writing
Only one Company specifically states, in writing, that their modern revolvers are approved for +p ammo with the exception of K frames made prior to '58 ?? and this is available for all to download
on page 11 of the Smith and Wesson Modern revolver manual.
AND only one Company continues to manufacture using a process which is universally acknowledged to be stronger and more expensive.
This Company is Smith and Wesson.
I have repeatedly posted that Ruger makes good guns and that we only carry Ruger revolvers (but remember the reason) and that we trust these revolvers to work when needed.
It was posted that Ruger offers no warranty as they wish to 'dance to their own music/tune' this is the best summary I have ever read for this highly unusual business practice
But boys and girls with Ruger being allowed to do their own thing, dance to their own tune means that they can change the tune any time they wish-and they have done this.
Its just that Smith and Wesson the Company and Smith and Wesson the revolvers are superior and this can be quantified.
I do have a preference for Smith and Wesson revolvers in general and for the older ones in particular. Certainly some of the reasons are 'emotional'/personal-Smith allowed thousands of families to live well and securely and but for this job I would not have gotten through undergrad and grad school.
However Smith and Wesson differs from Ruger in fundamental ways both in the revolvers and Company policy.
Smith and Wesson differs 180* in the right direction from Ruger and this cannot be intelligently disputed.
Only one Company stands behind their products in writing
Only one Company specifically states, in writing, that their modern revolvers are approved for +p ammo with the exception of K frames made prior to '58 ?? and this is available for all to download
on page 11 of the Smith and Wesson Modern revolver manual.AND only one Company continues to manufacture using a process which is universally acknowledged to be stronger and more expensive.
This Company is Smith and Wesson.
I have repeatedly posted that Ruger makes good guns and that we only carry Ruger revolvers (but remember the reason) and that we trust these revolvers to work when needed.
It was posted that Ruger offers no warranty as they wish to 'dance to their own music/tune' this is the best summary I have ever read for this highly unusual business practice
But boys and girls with Ruger being allowed to do their own thing, dance to their own tune means that they can change the tune any time they wish-and they have done this.
Its just that Smith and Wesson the Company and Smith and Wesson the revolvers are superior and this can be quantified.
gsn,
Sell that gun. It sounds like it may not be the best choice for your needs.
Possibly a,
Taurus 905
Comes with written LIFETIME REPAIR GUARANTEE.
I see nothing that prevents you from shooting +P ammo
Taurus International Manufacturing Inc
Sell that gun. It sounds like it may not be the best choice for your needs.
Possibly a,
Taurus 905
Comes with written LIFETIME REPAIR GUARANTEE.
I see nothing that prevents you from shooting +P ammo
Taurus International Manufacturing Inc
The facts are that Ruger customer service has changed. For all you guys who praise them for CS I challenge you to contact them for any part or service for a Six series revolver. You will be met with a very rude response. Go ahead and try it. S&W still has parts for revolvers 100 years old and they aren't rude.
Sorry you had a bad experience. I had a Mercedes that was a piece of ****.. but I'm sure others swear by them.
Rastoff
US Veteran
CAJUNLAWYER
Member
I asked it. See post # 53
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