gtoppcop
Member
Just wanted to send my BRAVO ZULU to S&W Customer Service Representatives, Roz Sousa, Dave Valenze and technician, Vito (and his Team at the PC).
I had sent in my 1991-vintage 5906 slide to them in the hopes of getting the decocker-only modification done to the slide. I had found some stainless spring-loaded decocking levers from Numrich Arms and sent in one with the slide.
After several weeks, I checked in to ascertain the status of the work order. Through no fault of their own, they didn't have any updated status, as the slide wasn't sent in properly.
After 1/2 day, I received a call from the lovely and gracious Roz Sousa. Roz was good enough to track down the slide and go directly to 'Vito' to have him do the machining of the slide for me.
Today I received the Adjustable-Sighted slide assembly and put it back onto the lower half of my Sokol-tuned 5906. I am VERY pleased and happy that Roz and Dave took care of me.
I have since sent in another 5906 slide that Dave and Roz were nice enough to 'grease the skids' for me to send it in properly (with FedEx label).
Thanks so much for the GREAT Customer Service and work on the slide (Vito).
-Greg
I had sent in my 1991-vintage 5906 slide to them in the hopes of getting the decocker-only modification done to the slide. I had found some stainless spring-loaded decocking levers from Numrich Arms and sent in one with the slide.
After several weeks, I checked in to ascertain the status of the work order. Through no fault of their own, they didn't have any updated status, as the slide wasn't sent in properly.
After 1/2 day, I received a call from the lovely and gracious Roz Sousa. Roz was good enough to track down the slide and go directly to 'Vito' to have him do the machining of the slide for me.
Today I received the Adjustable-Sighted slide assembly and put it back onto the lower half of my Sokol-tuned 5906. I am VERY pleased and happy that Roz and Dave took care of me.
I have since sent in another 5906 slide that Dave and Roz were nice enough to 'grease the skids' for me to send it in properly (with FedEx label).
Thanks so much for the GREAT Customer Service and work on the slide (Vito).

-Greg
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