S&W Customer Service Rant!

[mg357]

I have a S&W Customer Service Rant! A couple of day's ago I sent them an email requesting the 2014 product catalog with my name and mailing address which is what I have done for many years.

I got a reply on January15th 2014 stating I had to call them and talk to the literature department to request the catalog.

So early this morning I called. After being on hold for almost half an hour I got a customer service rep on the phone and they transferred me to the literature department.

Where I got an answering machine and I had to leave a message.

So talking as fast and as clearly as I could I left my name mailing address and I specified the catalog that I wanted sent to me.

Now I have to wait 3-4 weeks for it to arrive in the mail if it arrives at all.

End Of Rant! mg357 a proud member of the S&W Forum.

 

[Palinvan]

It can't be requested online? If not I don't understand why. Just like their serial numbers, all other guns I own I can go to their website and check serial numbers for date of manufacture but S&W makes you buy a book. Maybe someone can explain why to me.

sent from my Galaxy S3, superior to the iPhone.

 

[jimmyj]

WHAT !
NO EXCUSE FOR THIS !
I am now calling for a BOYCOTT on Smith and Wesson Products.
Lets now support TAURUS and KEL-TEC.
(hopefully the Forum Administrators won't read this)

 

[ohiojerry]

I'm sure they would much rather have you download the catalog. I'm sure it's expensive to produce and mail. I usually get them at the gun store. I don't mind the downloads but you can't take them into the throne room with you.

 

[UncaGrunny]

I'm sure they would much rather have you download the catalog. I'm sure it's expensive to produce and mail. I usually get them at the gun store. I don't mind the downloads but you can't take them into the throne room with you.

(This is the real & only reason I own a Kindle)