S&W Service Failure

[ruggyh]

Called S&W today to find out the 1 of 1500 series number that was not put on this 460 Bone Collector.

Provided him with the SKU # (170345) and serial number of the gun in question.

Question S&W asked- Am I sure it is a Bone collector.
I replied yes, as marked on the Box end label.

He makes some inquires and comes back on line stated they would need the gun to determine what the series number is.

What / why do they actually need the gun in hand?

Big fail on their part not to be able to look the serial number up and provide the serialized xxx of 1500 number.

He did say they would put it on the gun along with the missing Bone Collector decal if the gun was returned.

If they cant tell me the number how they going to put it on the gun?

Big fail on their part and big disappointment on something that should be simple.

Good luck and be safe
Ruggy

 

[Ashlander]

The guy in Customer Service is not reasonably going to have access to the necessary production records and list/s of serial numbers sufficient to answer your question. Nobody thinks S&W did a non-stop production run of 1500 guns of limited demand, so these guns were probably produced over a period of months and who knows where those records are (not everything is on a computer)? I don't believe a guy in Customer Service can be expected to demand a Productive Manager or Assistant to reorder his day to track down that information because a guy on the phone wants an instant answer? That might sound a bit harsh, but you get my drift. And since you would have to send in your gun anyway to have it marked, then what's the problem?

 

[b_san]

To be honest it looks better as it sits than the way it was supposed to be.

 

[ruggyh]

The guy in Customer Service is not reasonably going to have access to the necessary production records and list/s of serial numbers sufficient to answer your question.

He made a call(s) while I was on hold, surely some one there has a list and could of provide the information. The list is short.

Nobody thinks S&W did a non-stop production run of 1500 guns of limited demand, so these guns were probably produced over a period of months and who knows where those records are (not everything is on a computer)?

You don't think their production are computerized. REALLY!! The box end labels are machine printed they don't hand enter the data. Their records are computerized.

I don't believe a guy in Customer Service can be expected to demand a Productive Manager or Assistant to reorder his day to track down that information because a guy on the phone wants an instant answer? That might sound a bit harsh, but you get my drift. And since you would have to send in your gun anyway to have it marked, then what's the problem?

Did not demand anything. I ask a reasonable question and expected them to at least say they would email the information when they had time. Not be told they needed the actual gun to get the number.

No one said I wanted to have the Serialization added to the gun or the decal. Just would like the number.

At this point I doubt they would/could get the correct number.

The run of has been completed by the factory per S&W and gun has been removed from their web as an offering.

The gun serial numbers are standard factory numbering and are not consecutive and are not even in order of the One of 1500 numbers applied to the guns.

Respectively,
Ruggy

 

[Muss Muggins]

So if you don't want it stamped on the pistol, why does it matter to you? I certainly wouldn't take your word for it on a trade or sale . . .

 

[ruggyh]

So if you don't want it stamped on the pistol, why does it matter to you? I certainly wouldn't take your word for it on a trade or sale . . .

Because it is and should be part of the gun. I believe it is owed to me as I purchased the gun.

You wouldn't have to believe me it should be confirmable by S&W.

Ruggy

 

[Muss Muggins]

Because it is and should be part of the gun. I believe it is owed to me as I purchased the gun.

You wouldn't have to believe me it should be confirmable by S&W.

Ruggy

But you don't want it stamped on the gun?

 

[ruggyh]

All ready made that clear in the previous post.

 

[Muss Muggins]

All ready made that clear in the previous post.

I know. Smith and Wesson offered you a very generous resolution, and you refused. I don't understand it all, but I guess I don't have to . . .

 

[labworm]

One sold for $1589.00 at GunsAmerica

Description:

The S&W 460VXR has the highest muzzle velocity of any production revolver on earth. The Performance Center line from S&W are top performers with hand fitted parts and finely tuned for precision.

The Revolver comes with a Butler Creek Ultra Sling, a S&W Performance Center padded soft case, trigger lock keys, and sling swivels. An action lock, fired case and all factory papers are included.

Features:

• Muzzle Brake • Chrome Teardrop Hammer • Unfluted Cylinder • Limited Edition • PC Tuned Action • ChromeTrigger • Fiber Optic Front Sight • Gun Rug and Sling Included

Not sure but I think S&W had a run of 500 without the bone collector identification. Maybe that is what you have?

 

[ruggyh]

I know. Smith and Wesson offered you a very generous resolution, and you refused. I don't understand it all, but I guess I don't have to . . .

Send the gun to them to get a number is not generous.
It is part of what I purchased.

Why not just tell me the number? no cost to them at all


FYI to all I have no problem with the gun it shoots and performs well.

Not sure but I think S&W had a run of 500 without the bone collector identification. Maybe that is what you have?

Those were the Ellet Brothers Distributors guns, they actually did 2 separate runs of 500, SKU 170276 and 1700287, and no they are not the same.

Be safe
Ruggy

 

[Snallygaster]

I'd buy one of these if I could find one without the stupid bone collector graphics.

 

[ShelbyV8]

Did they offer shipping?

 

[labworm]

Why not take it back to the FFL you purchased it from and get some answers from him? Any one can alter a label.

The picture you are showing, was that taken by you or one off the internet somewhere?

I am really surprised that S&W doesn't have any idea as to what they are selling, just a terrible thought.

 

[Muss Muggins]

I am really surprised that S&W doesn't have any idea as to what they are selling, just a terrible thought.

I just did a quick search. In the third quarter of 2015, S&W posted $143 million in sales. One or two are going to slip by . . .

 

[ruggyh]

Why not take it back to the FFL you purchased it from and get some answers from him? Any one can alter a label.

The picture you are showing, was that taken by you or one off the internet somewhere?

I am really surprised that S&W doesn't have any idea as to what they are selling, just a terrible thought.

The gun was purchased via the web.
The picture posted is of my gun.
The label has not been altered

This gun is different from all other 460 models produced and easily identified from all other.

I just took this picture of a Bone Collector and the previously mentioned Ellet Brother model here for comparison, with the marking and logo.

I have 3 other Bone Collectors- I know what one looks like.

 

[Ashlander]

Ruggy: Last May you posted a previous thread about this gun with the same photo. In a posting dated last July you wrote as follows:

"Missing the numbering on the barrel and the logo make this gun special. Sent for a letter."

So what's the scoop on that? You sent for the letter -- what's it say?

 

[scooter123]

I suspect that what you have is a Bone Collector that was an Overrun. So, what is an Overrun. Pretty simple. Revolvers are largely hand made and people do make mistakes. So, in order to insure that the full 1500 of that special edition will be met S&W made some spares just in case a frame cracked when the barrel was installed or some other failure in manufacture that can't be repaired. As a result S&W has some spares of a special series that cant actually part of the official Special Edition because that sequence has been filled. What do you expect S&W to do with these spares, melt them down in a furnace? Not at S&W, those spares will be sold to various distributors. End result is that there are 38 special model 19's in circulation that were overruns and likely some Bone Collectors that were overruns. As for what would S&W want to actually have your revolver in hand to identify exactly what it is, that is probably because S&W placed a somewhat "hidden" identifier somewhere on the revolver for those guns that were technically overruns. As for having a Bone Collector that is not part of the 1 of 1500 series, IMO that aspect will have absolutely no impact on the value of the gun. Because S&W has done a nearly uncountable number of special editions and the impact of these on collect-ability and value has been nill. What matters in terms of collecting is the model, feature set, condition, and rarity. Looks to me like you have all those aspects fulfilled so I don't think you should be at all concerned that your particular sample is probably an overrun.

 

[ruggyh]

Check cashed - no letter- told to be patient. ( I actually did not sent for the letter until September when I return to the States)

Scooter123 - I suspect that what you have is a Bone Collector that was an Overrun. So, what is an Overrun. Pretty simple. Revolvers are largely hand made and people do make mistakes.

The SN number would put the gun between 400 and 500, they just finished the run this past month, I got the gun in May of last year

I have collected 58 Bone collector serial numbers with series number.
the earliest is 55 with CXP prefix and the last is 1438 with CZC prefix.
The gun in question has a CXW prefix.

That pretty much puts the overrun theory to rest.


Ruggy

 

[Club Gun Fan]

Why not take it back to the FFL you purchased it from and get some answers from him? Any one can alter a label.

The picture you are showing, was that taken by you or one off the internet somewhere?

I am really surprised that S&W doesn't have any idea as to what they are selling, just a terrible thought.

Really? I'll send you a box and you alter the label. Sometimes some people open their mouths before they think.