Chillock
Member
Good eye! I didn't notice the bulge or separating at the base of the case.
Shield 40 Mishap
- Thread starter 2001gmc
- Start date
Good eye! I didn't notice the bulge or separating at the base of the case.
sdustin
Member
- Joined
- Dec 18, 2013
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Id say the rounds look like the bullets were inserted side ways thats how a rounds looks when you have problems loading them. Ill bet it was from the loader pushing the rounds from the bullet.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
Sent from my SAMSUNG-SGH-I537 using Tapatalk
ginzo
Member
Yes/No.
I didn't have the Uplula when I 1st loaded the Guard dogs'. Was done by hand. The second batch may have been loaded with Uplula, I don't remember the exact timing of when I bought it, but it was pretty fast after my 1st range outing!!!
In any event, The Uplula has not done that to any other type of ammo. I rotate rounds pretty frequently between dry fire and range time. Round that has been chambered (no official count) goes to the bottom and so forth. I know it's excessive but SD ammo goes down range and replaced yearly.
P.S. none of the actual projectiles seemed loose in the casing, but I never tried any tools to see if they moved. Maybe it's Federals way to prevent setback!!
I didn't have the Uplula when I 1st loaded the Guard dogs'. Was done by hand. The second batch may have been loaded with Uplula, I don't remember the exact timing of when I bought it, but it was pretty fast after my 1st range outing!!!
In any event, The Uplula has not done that to any other type of ammo. I rotate rounds pretty frequently between dry fire and range time. Round that has been chambered (no official count) goes to the bottom and so forth. I know it's excessive but SD ammo goes down range and replaced yearly.
P.S. none of the actual projectiles seemed loose in the casing, but I never tried any tools to see if they moved. Maybe it's Federals way to prevent setback!!
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ginzo
Member
OP
2001gmc
Member
No nothing yet. I will be sure and post when I do though.
OP
2001gmc
Member
Sent the cartridge casing to be examined but have no new information yet. Should have an update for you next week.
Got this from Federal today after emailed them today and ask if anything new.
Got this from Federal today after emailed them today and ask if anything new.
What's taking them so long... they've had the cartridge for weeks.... I'm never buying federal ammo again....
This is a fairly disappointing thread. I'm pretty new to Smiths having just ordered my first (340) and have been seriously considering a Shield for a while. I accept that things can go wrong, but one of the things that had been drawing me to Smith was the reputation of the company. Seeing how they've treated you in this situation is pretty sad. Hope in the end that you still end up with a better outcome.
All I own is S&W guns. I cannot believe the customer service you got from them. This is truly disappointing. If this is not fixed I will not buy another one from them. You were lucky you weren't hurt but unlucky to have suffered through this mess. Next time it could be anyone on here and if this is how Smith and Wesson is going to treat their customers, I will take my money elsewhere.
Even if it turns out to be an ammo issue, the amount of time and BS responses from them would have had me screaming at someone on the phone. Offering a replacement gun for 300 bucks is a slap in the face as far as I am concerned.
Even if it turns out to be an ammo issue, the amount of time and BS responses from them would have had me screaming at someone on the phone. Offering a replacement gun for 300 bucks is a slap in the face as far as I am concerned.
Stinger083
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- Mar 2, 2013
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Couldn't agree with the last 2 posts more. I too had a problem with my Shield and was pretty disappointed in the level of customer service that I received to get it fixed.
I am watching this thread to see how they handle this. I'm sorry to say that I'm not sure I will be purchasing any more guns from Smith if this is the kind of customer service they always provide.
I am watching this thread to see how they handle this. I'm sorry to say that I'm not sure I will be purchasing any more guns from Smith if this is the kind of customer service they always provide.
Deadeye Dick
Member
Can't help but feel that if it was a Ruger you would have had a brand new gun for free by now.
I am really watching this post to see how this gets resolved. Honestly I have a mind to write S&W and ask if this is how their customer service will be from now on.
Any one of us could have a problem with our guns and if this is going to be typical from here on out I will not buy another gun from them. I wont risk being screwed over.
If this is a factory ammo issue then Smith should have stepped up and spoke with federal about the issue after sending a new gun out once the testing was completed.
This just sucks to see someone treated like this. The gun was sent in back in October and here we are in January and this still is not resolved. What a total bunch of BS. I hope Smith reads these forums because this make them look like *******s.
TC please keep us informed of your progress.
Any one of us could have a problem with our guns and if this is going to be typical from here on out I will not buy another gun from them. I wont risk being screwed over.
If this is a factory ammo issue then Smith should have stepped up and spoke with federal about the issue after sending a new gun out once the testing was completed.
This just sucks to see someone treated like this. The gun was sent in back in October and here we are in January and this still is not resolved. What a total bunch of BS. I hope Smith reads these forums because this make them look like *******s.
TC please keep us informed of your progress.
ok... so what does Twisted87 signify....
Nothing really.. first choice of username wasn't available. I do at times have a twisted sense of humor.
I have read your posts in this thread and while I understand your point of view, I still hold Smith and Wesson in high regards when it comes to customer service and expect much more from them. The customer just got the weapon a few weeks before this happened.
This is rather disappointing in the way this has been handled. I have sent back 2 of my guns and got them returned within 2 weeks.
While I understand there is a backlog on the shield at the moment, the way he has been treated regarding information given and the length of time he has patiently waited is unacceptable.
Not only that but Smith certainly could have went to federal themselves on the customers behalf.They had the spent round and could have easily seen it was a factory round and not a reload.
I own several guns that I enjoy shooting and stuck with Smith because of their customer service and warranty offered.
The two issues I had were quickly resolved and I was kept informed each time via email. I only had to call to get them to send the shipping boxes.
But if I were to have a problem like the TC had I would have no problem going to federal if indeed they were at fault, but the customer had already waited in excess of 3 months for smith to make that determination. Don't you think they could have showed good will on the customers behalf after the long wait?
This is what sets Smith and Wesson apart from others. If you start accepting this behavior, then it becomes the norm. The slippery slope is what starts the ****ty service.
OK, I simply asked cause I have people I associate with that use that screen name. Thought you might have been one of them.
But since you responded with more info, I will say you are a perfect example of what most gun owners have had for an experience with S&W customer service. Yet, you feel they have handled this situation badly because they didn't immediately send 2001 a new gun or somehow force Remington to pay for a new gun, makes no sense to me. I have learned that there are 2 side to every story, sometimes 3. I have only heard one, and knowing S&W reputation to take care of it's customers, in my estimation, there must be more than we know to this unfortunate situation.
Also, owning a business myself, I understand the slippery slope, it goes both ways. I pride myself in taking care of my customers, even to the point of replacing something I know shouldn't be "warrantied". It is a difficult decision at times, but one that I am faced with occasionally. This situation doesn't seem to be about a $500 gun, seems there is more to it. It looks like this is a no win situation for S&W, if they replaced it, they are heroes and they get every quack with any complaint, reasonable or not looking for a free ride whether justified or not... I can bet they are aware of this thread, which further leads me to believe there is a reason why this has played out the way it has.
Either way, I hope the OP gets some kind of satisfaction. I just find it ironic how several here blame S&W without knowing what happened, and if you believe the ammo was at fault, you still blame S&W for not doing something. If I believe it was the ammo, I go after Remington, not S&W. Bottom line is I don't know, so I sit on the sidelines like many here and wait for the final outcome before passing judgment..
But since you responded with more info, I will say you are a perfect example of what most gun owners have had for an experience with S&W customer service. Yet, you feel they have handled this situation badly because they didn't immediately send 2001 a new gun or somehow force Remington to pay for a new gun, makes no sense to me. I have learned that there are 2 side to every story, sometimes 3. I have only heard one, and knowing S&W reputation to take care of it's customers, in my estimation, there must be more than we know to this unfortunate situation.
Also, owning a business myself, I understand the slippery slope, it goes both ways. I pride myself in taking care of my customers, even to the point of replacing something I know shouldn't be "warrantied". It is a difficult decision at times, but one that I am faced with occasionally. This situation doesn't seem to be about a $500 gun, seems there is more to it. It looks like this is a no win situation for S&W, if they replaced it, they are heroes and they get every quack with any complaint, reasonable or not looking for a free ride whether justified or not... I can bet they are aware of this thread, which further leads me to believe there is a reason why this has played out the way it has.
Either way, I hope the OP gets some kind of satisfaction. I just find it ironic how several here blame S&W without knowing what happened, and if you believe the ammo was at fault, you still blame S&W for not doing something. If I believe it was the ammo, I go after Remington, not S&W. Bottom line is I don't know, so I sit on the sidelines like many here and wait for the final outcome before passing judgment..
sambuh
Member
There have been some other good posts in this thread, but I think yours is the best.
Some posts in this thread have really thrown me for a loop. S&W doesn't deserve to be tried in a court of public opinion until this is resolved.
Sent from my Galaxy Nexus using Tapatalk 2
Some posts in this thread have really thrown me for a loop. S&W doesn't deserve to be tried in a court of public opinion until this is resolved.
Sent from my Galaxy Nexus using Tapatalk 2
I agree with ALMOST everything you said here. I am going off of what the OP has stated and it seems truthful. In fact if you read all his comments I am not sure how you don't find some fault with how Smith has handled this thus far.
Yes they are busy, but if it was you on the short end of the stick, and they told you a few dates which they missed and you still have no information. Would you not be a little bit ticked off.
Federal on the other hand seems to be very responsive so far, lets hope they resolve it for him.
Smith has always provided excellent customer service so you are right we should wait and see how this whole thing plays out. If it were my 500 bucks though I would certainly hope it was less than 3 months to have some sort of resolution.
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Stinger083
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- Mar 2, 2013
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I know some feel as though S&W is being unfairly attacked here, but let's be clear. I don't think that anybody truly thinks that Smith should just be sending out a new gun every time a customer has a problem. However, not replying to e-mails and giving the customer the run-around is completely unacceptable from ANY company.
I'm not sure what changed, but it just seems that there is a lack of urgency on behalf of S&W. We as customers just want to be reassured that the problems we are having are taken seriously and addressed in a reasonable time frame. If things are taking longer than usual, then at least have the common courtesy to keep your customers up to date---even if that means explaining that you have a backlog and have not yet been able to service said customer's pistol. The amount of time would be the last of my concerns.
With that said, I am patiently awaiting the outcome of OP's issue...
I'm not sure what changed, but it just seems that there is a lack of urgency on behalf of S&W. We as customers just want to be reassured that the problems we are having are taken seriously and addressed in a reasonable time frame. If things are taking longer than usual, then at least have the common courtesy to keep your customers up to date---even if that means explaining that you have a backlog and have not yet been able to service said customer's pistol. The amount of time would be the last of my concerns.
With that said, I am patiently awaiting the outcome of OP's issue...
I agree in general with this, and I understand how coming to some sort of resolution may take time for S&W, but there is now another issue that they need to contend with.
The longer it takes to come to some decision, whatever it may be, the longer we'll be seeing this thread and maybe others like it on the forums. So far this could be viewed negatively by many readers, especially by those who come in in the middle of it or only skim through the posts.
If I were in S&W's PR/Marketing department, I'd be throwing fits!
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