Smith & Wesson Warranty?

[DLL10mm]

I am considering buying an M&P 9mm fullsize next week. IF Anything breaks or goes wrong with it, how is Smith&Wesson at dealing with repair work? Is it an easy process sending a pistol to them? I plan on shooting the M&P A LOT if I buy it. Are there replacement parts available for the M&P? Thanks

 

[Cruiser RN]

I do not have a M+P but I have returned my 640 and my CS9 for warranty work.I must say the S+W warrantee is fantastic.You call their #,they send you a pre paid return ticket,they fix the problem,and send it back to you.My 640 was a well shot gun where the barrel blew off and the frame cracked using factory 38 cal loads.They had armorer inspect the gun,they destroyed it , sent me a factory letter attesting to its demise,and sent me a new 640 in the span of a few weeks.My CS9 had a broken trigger relief spring,they sent a pre paid return label,I had them also do a trigger job and conversion to DAO @ the same time,paid for that work,and in 15 days it was back to me with the work completed.The M+P is a excellent pistol.Buy it,shoot it and enjoy it.....God Bless......Mike

 

[Bigpoppa]

I have an M&P9 and it has been excellent and flawless. I liked it so much I bought a Full Size M&P357Sig with Crimson Trace laser grip for everyday carry and it has been excellent also. I wouldn't sell or trade mine if I could make a $200-$300 profit, just not happening.

 

[DLL10mm]

Thanks for the replies. I am having a hard time deciding which pistol I want next. The M&P9 Fullsize is at the top of my list. I already ordered an MTAC iwb for it

 

[jpwhel]

Don't have the full size but my M&P9c has been great to shoot, no problems whatsoever. I have not had a need to have it back for service. I did have a M-586 revolver that was sent back for warranty work. The process Cruiser explanined is right on point. You read about complaints about customer service on a lot of the other gun forums, S&W CS has to rank near the top.

 

[KyWstJoe]

Lifetime, breaks, they fix, fast, free, including shipping both ways. It could not be better.

 

[Fastbolt]

Warranty Information - Smith & Wesson

Shipping and Returns - Smith & Wesson

 

[.460V & XVR Magnum Man]

Smith & Wesson Customer Service is #1

I had to send my .460XVR and my 9mm M&Pc back to customer service. The .460 for a machining flaw in the frame. And the M&P for some deep scratches in the slide that came with it new. Both were returned within 2 weeks and repaired perfectly. The 9mm they just put on a new slide and they told me to send it with NO magazine. When I got it back they had slipped a new magazine in the case to send back with the gun....cool! And the .460 they fixed the bad seam by the hammer and it was done perfect, couldn't tell it was ever not right. I am still trying to figure out how they fixed that one! They are faster with warranty work than general paying customer repair work so I have been told. I will rate them 100% and the best warranty and customer service in the business. I would not hesitate to send them back anything, anytime!

 

[sniper47]

I do not have a M+P but I have returned my 640 and my CS9 for warranty work.I must say the S+W warrantee is fantastic.You call their #,they send you a pre paid return ticket,they fix the problem,and send it back to you.My 640 was a well shot gun where the barrel blew off and the frame cracked using factory 38 cal loads.They had armorer inspect the gun,they destroyed it , sent me a factory letter attesting to its demise,and sent me a new 640 in the span of a few weeks.My CS9 had a broken trigger relief spring,they sent a pre paid return label,I had them also do a trigger job and conversion to DAO @ the same time,paid for that work,and in 15 days it was back to me with the work completed.The M+P is a excellent pistol.Buy it,shoot it and enjoy it.....God Bless......Mike

+1 Sent my 4516 back twice for different reason, they paid shipping and fixed it-no charge.

 

[Dances with Guns]

i've sent my 2 m&p's into them and they're great to deal with, paid for shipping too.

 

[growr]

S&W customer Service/Warranty are second only to Dillon Precision's No Bull warranty. S&W is almost No Bull warranty. They have always gone way above what I have asked them to do for me.
Randy

 

[magnum12pm]

You asked about parts! They are available from folks like Midway, Brownell's, as well as S&W. The good part is some of the internal parts are interchangeable, such as the sear block which is the same on the 9mm & 40sw. The M&P 40 can be changed to a 357sig simply by changing the barrel as the 40 & 357 mags are the same.

 

[DLL10mm]

Thanks for all the help. I ended up picking up an M&P9 fullsize today. Fired 100 flawless rounds through it. I am very happy with it so far.

 

[Sebring Pop]

The only additional thing I could add is my Model 41 went full auto so I brought it to S & W and the fixed it like new BUT charged me for parts not labor because it is considered a competition gun.

Smart move picking up the gun.

Thanks Pop

 

[brushy bill]

I have two revolvers back with S&W now....not sure what the outcome will be, but will post here once I get them back.

Only concern I have at the moment is that I've seen a number of posts where S&W no longer produces parts for a certain older model and will offer to replace the gun with a modern version. For the folks who don't like the MIM, lock, two piece barrel, etc... this might not be exactly what they would like.

 

[Magnolia]

I called customer service to tell them that my 640 failed to fire twice with a box of factory ammunition. I have about 300 rounds through the gun, and it is cleaned thoroughly after every visit to the range. The response was "That's not so bad". Then silence. I guess it would be bad if someone was shooting back rather than a paper target. The customer service rep just couldn't care less. Finally he said "Use better ammo. The gun is fine."

 

[MattB]

I called customer service to tell them that my 640 failed to fire twice with a box of factory ammunition. I have about 300 rounds through the gun, and it is cleaned thoroughly after every visit to the range. The response was "That's not so bad". Then silence. I guess it would be bad if someone was shooting back rather than a paper target. The customer service rep just couldn't care less. Finally he said "Use better ammo. The gun is fine."

I'd try calling them again and see if you can get someone who's more receptive.

My only experience with S&W support so far has been on an '02 Walther P99 I purchased two weeks ago. It had a frame failure less than a week after I bought it (while dry firing with snap caps amazingly enough) It was imported by S&W and they handle repair work. Despite the official Walther warranty only being 1 year the store where I purchased it was able to get it sent in to S&W at no cost...I haven't gotten the pistol back yet so I'm not sure what the final outcome will be but I would imagine I would have been told "no" by now if they weren't going to fix it.

 

[kbm6893]

I sent my 3913 in once because a snap cap was getting stuck in the barrel after repeated trigger pulls. They paid for shipping both way, and they detail stripped it, cleaned it, replaced the mag catch and extractor (didn't know they were defective), and even included a free mag since I forgot to send one in with the gun (mag disconnect). Zero charged to me.

 

[Deked]

I sent my wife's 3913 to LSG Mfg (An authorized S&W service center) and had it back 4 days later with a new extractor. Everything, including shipping both ways, was covered by S&W. You might want to give them a call.

-Deke

 

[Gunner11]

I bought a 66-1 2.5" several month ago. The trigger pull had been butchered but the price was right. Sent it to S&W, asked them to return the pull to factory and smooth the action. Came back with a great, smooth pull. Gave them my credit card number for the work but charges never showed up on the card. I've also had them reblue guns for me. They do good work.