Photog
Member
I won't go into detail here, as it took me 10 phone calls lasting a total of about 9 hours on the phone to get their mess straightened out, but I will try and give the highlights..
Had a repaired gun shipped to me. I wasn't able to be home during delivery times, so called and the recording said I could pick it up within 5 business days. Went the next day, 45 min. drive each way, and found that they had sent the package back.
Talked to three supervisors, three customer service reps, and one managing supervisor...got 7 different stories including one supervisor calling one of the customer service reps a liar, and the managing supervisor calling that supervisor a liar. (a direct quote).
Had to pay an additional $50+ to get the gun back to me several days later, after many more minutes on the phone.
A couple of the really strange things I was told...the package was attemped to be delivered at 7:35 PM and at that same time, the company that shipped it called UPS and demanded the package be sent back. That story kept changing, depending on who I talked to, after I informed them that the company was not open at 11:00 PM to make that call. After I told them where the company was located they adjusted the last delivery time to one that would "work."
I was told that the driver has the sole discretion to mark any package so as to require a signature for delivery, or an adult (over 21) signature, and that the shipper has no say in the matter.
I was promised many calls from the local hub supervisor that never came. I had a supervisor I reached through their 1-800 number call and let me know she was on it and I would receive a call from the local supervisor within 1 hour from when I talked to her. 42 minutes later I received a call but not from the supervisor. The person refused to identify their position, so it could have been the cleaning person, a desk clerk, driver, or the person who makes the coffee.
The best of many was the conversation about the "super secret" private contracts that shippers have. I don't remember the exact words, but in a nutshell, I was told by Chris (supervisor #2792), that companies who have an account and ship packages can make up their own contracts with UPS, that don't have to be posted or disclosed unless the shipper does it, and that those contracts can override any and all other contracts with UPS. So, if a shipper wants to have you pay an additional $20 at the time of delivery, above and beyond what you have already paid, UPS will refuse to deliver that package until you pay. I actually asked him if that scenario could happen and he said as long as it is in their contract, yes, we would follow it!
I finally got my pistol back, was happy to finally get it, although I had to pay shipping twice. From now on I will have my FFL handle the shipping both ways, through USPS, and if that won't work, it is FedEx for me...might not be any better, but honestly don't think it could be worse!
Had a repaired gun shipped to me. I wasn't able to be home during delivery times, so called and the recording said I could pick it up within 5 business days. Went the next day, 45 min. drive each way, and found that they had sent the package back.
Talked to three supervisors, three customer service reps, and one managing supervisor...got 7 different stories including one supervisor calling one of the customer service reps a liar, and the managing supervisor calling that supervisor a liar. (a direct quote).
Had to pay an additional $50+ to get the gun back to me several days later, after many more minutes on the phone.
A couple of the really strange things I was told...the package was attemped to be delivered at 7:35 PM and at that same time, the company that shipped it called UPS and demanded the package be sent back. That story kept changing, depending on who I talked to, after I informed them that the company was not open at 11:00 PM to make that call. After I told them where the company was located they adjusted the last delivery time to one that would "work."
I was told that the driver has the sole discretion to mark any package so as to require a signature for delivery, or an adult (over 21) signature, and that the shipper has no say in the matter.
I was promised many calls from the local hub supervisor that never came. I had a supervisor I reached through their 1-800 number call and let me know she was on it and I would receive a call from the local supervisor within 1 hour from when I talked to her. 42 minutes later I received a call but not from the supervisor. The person refused to identify their position, so it could have been the cleaning person, a desk clerk, driver, or the person who makes the coffee.
The best of many was the conversation about the "super secret" private contracts that shippers have. I don't remember the exact words, but in a nutshell, I was told by Chris (supervisor #2792), that companies who have an account and ship packages can make up their own contracts with UPS, that don't have to be posted or disclosed unless the shipper does it, and that those contracts can override any and all other contracts with UPS. So, if a shipper wants to have you pay an additional $20 at the time of delivery, above and beyond what you have already paid, UPS will refuse to deliver that package until you pay. I actually asked him if that scenario could happen and he said as long as it is in their contract, yes, we would follow it!
I finally got my pistol back, was happy to finally get it, although I had to pay shipping twice. From now on I will have my FFL handle the shipping both ways, through USPS, and if that won't work, it is FedEx for me...might not be any better, but honestly don't think it could be worse!
!!
