What to do about car dealer ? (*** see Post 27 *** )

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So I went to the local VW dealership for the first time to have my 2015 Jetta Sport's oil changed. I signed up on line for 75.00 express service. The bill comes and it is 135.00. I said I signed up for the express. Oh well, you need to give us the coupon so we can put that into the computer. Then he takes 17.00 off the bill.

Then he gives me an estimate for 1599.36 to have my control arms replaced. Says I may want to think about doing this they have a couple cracks. I said, well you should have shown me while car was up on the lift. Oh no, you can't go back there, insurance reasons. Then he says, when do you want to come in to have the work done. I said not now.

I get to the car and read my receipt, and they changed the drain plug. I go back in and said " changed the drain plug " what king of nonsense is this? " He says we always change the drain plug every time. Then he starts the aluminum drain pan thread speech. I said never in my life have I had a drain plug replaced or heard of that.

I said my plug was a magnetic plug. Oh, you don't need that, if you have metal in your oil you have big problems. I said it went in at 500 miles when there are metal bits in the engine. He did not seem to think he would be able to find it in the shop.

I suspected that this was a ripoff joint when every new car has 3K pumped into the selling price of the car. One charge being dealer service for 899.00.
 
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My first question is: why aren't you changing your own oil? :cool:

If there's a physical reason you can't do you own, find an independent shop to do it. Ask a bunch of people at work, church, shooting range, where they get their work done.

Car dealers exist for one reason only: to relieve you of as much of your $$$ as they can. Many of them lie, cheat & steal to make money. Avoid them except for warranty work.
 
We went to the Acura dealer the other day. They had only one 2025 RDX to look at. Our friendly salesman,who we have bought two RDX’s from, took us right into the service area to see it being prepped for delivery, without any hesitation.
About two weeks earlier the salesman took us into the service area of BMW so the Mrs could see the color of a X3 that was being prepped.
Don’t know about that insurance thing.
 
I found one example that the 2018 Passant VR6 at every oil change VW specifies a new drain plug. Reason was that the plug had a crush washer on it as an integrated part, so your mechanic knew what he was doing. Plug good for only one oil change. It seems that many foreign cars have so many of these poor design features that I wonder why people buy them. As far as I can determine, all foreign cars are ultra expensive to repair and maintain. Had a friend with one that the service technician voided the warranty because he exceeded his required factory maintenance mileage. Not recommended, but required and only a dealer could perform the work!!!
 
2010 BMW had a recall a few years back. When we went to pick it up the Dealer's Service desk they gave us a "inspection report" with, IIRC, $4500 in recommended repairs.

Took it to our local guy for Pa. Inspection that same week..... passed with no recommendations ...... youngest is still driving it. Couple more recalls but no other major repairs! Breaks and tires ya!
 
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Once upon a time I was in a dealership looking to buy a specific Chevy car. While talking to the sales guy, another guy showed up and said the manager called a meeting, I said not problem, I'll wait.

While looking around the guy's office I noticed some books on a shelf. Titled "Dealer Pricing Chevrolet Vehicles". Walked out into the showroom and the meeting was going on at the other end of the block long building. Went back and dug out the proper volume. One of the interesting things I discovered was that GM paid the freight charges and reimbursed the dealer for prep.

After the guy added in transportation and dealer prep, I walked out. Now that was back in the 1970's so some things may have changed, but that was a real eye opener.

Crush washers can be reused, but they're a cheap part, mostly easy to replace. Except when purposely designed for making money. I bet there's an aftermarket VW drain plug that'll use generic crush washers.
 
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In addition to the cooling system flush and the transmission flush we are offering a special this week on the wallet flush. And remember, we provide fast and efficient service no matter how long it takes.

My personal favor is when they pull the air intake filter to show me how dirty it is and try to sell me a new one, then try to tack on a half-hour installation labor to the overpriced air filter. Apparently putting in the new one is a lot more work than putting the old one back where it belongs.

The old standby leaking shock absorber is enjoying a resurgence in popularity again. A little squirt bottle of hydraulic fluid provides all the proof necessary.

Don't forget to have the air changed in your tires, including the spare. Stale air can result in premature tire failure.

We just want to keep our customers safe, preferably by making sure they can't afford to go anywhere between service visits.
 
Is it in GA Pete?
Due to the great influx of northerners moving south, and the scarcity of good tradespeople, some have that “them Yankees all have money and where are they going to go” attitude, at least around here. Bless their hearts :D
I have fortunately found car dealers, appliance repair, HVAC, plumbers, electricians, etc who are not out for the kill.
 
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So did you get the oil chg down to the advertised $75 ?
I’ve told this story before. Took my wife’s Audi Q7 in for free 30k mi inspection and oil change. I told them to rotate tires as long as it’s there. So they send my wife a video of brake inspection saying they are ok. In the video all four wheels were off the car. When I picked it up they charged me for tire rotation. I asked if all four wheels come off for the free inspection. He says yes. So I asked why he felt justified in charging me to simply install wheels back on in different order???????? He had no answer. I raised enough hell to where they dropped the charge. But it was clear they didn’t understand why I was mad.
 
Wifes Toyota, still under warranty with free oil changes.
After one of her oil changes, a few weeks later, I notice a plastic shield hanging down.
I try to get under the car as far as I can and stick my phone under the pan to take a video of what I can't see and I notice white plastic wire ties holding some shields up.

I take it back to the dealer and they swear it wasn't them because "We don't even have white wire ties" They did end up ordering a whole new undercarriage pan and install it free.
 
Wal Mart.

They just did a full synthetic and a tire rotation for 80 bones. No upsell for air filters or windshield wipers. If you want them, they go grab them in the store and ring them up.

I go when they open up and I’m out in less than an hour, which I usually spend reading the latest gun rags.
 
Two comments:

Dealership sales and dealership service are usually distinct businesses, with little to no connection.

The entire independent service industry exists because of dealership perfidy. Dealership service has a powerful prior franchise marketing position (think Coke vs Pepsi), that they blow for selling a fuel filter. Service writers are not your friend.They aren't there to help you; they are there to help the dealership. Squeezing extra money from customers makes them employee of the month, and the customer starts going to Bobby's Car Shop for all non-warranty work.
 
Many years ago I had a diesel Oldsmobile station wagon. Very nice car. I was in the dealership and was at the parts counter. I could see the computer screen from where I was standing. I had been asking about injectors for my engine and he had left up the data he had pulled on the screen. What I saw was very interesting in the pricing of the injectors. The dealers price was $8, wholesale price was $16, distributor price was $32 and customer price was $64! Who says they are not getting ripoff at car service centers.
 
My sister had an extended warranty on her Ford Fusion. She had a loud clunking noise from the front. The dealer checked it out and said the front wheel bearings were shot and, yes, they were covered by the warranty, BUT, when checking her car they noticed her brake pads were low, so being they had to remove the brakes to do the bearings, they would replace the pads and all she’d have to pay extra for were the brakes.
When she asked what the pads would cost, she was quoted $300!
 
I had one of the national oil change companies try to rip me off years ago.

They told me my drain plug was stripped. Said there would be an extra charge. I said no thanks. I went home and retrieved past receipts for the last three years. Went back and showed them that THEY were the only place that changed my oil.

They then offered to drop the repair cost. I declined and fixed it myself. Never went back.

As for changing your own oil, it’s no brainer to have someone else do it. It’s not worth my time.

The local GMC dealer has a “quick lube” place that does it for $40 if I bring my own oil and filter. I don’t have to drag out the floor jack, jack stands and creeper. Better yet, I don’t have to worry about disposing the oil.

Once they got to know me, they don’t try to upsell me anymore.
 
You found a "Con" artist in his prime.

They are poor at their job and get by with high prices and don't even think
about a warrenty on their work, over 30 days, if that.

They ALL have a "Thingamagig for the whatjamacallit" special deal going.

If they have awards for training, look close, they are phony !!

Even the Big dealerships have bad mechanics, that are new or not trained yet, to do a job correctly.

I told Toyota that I did not one of the guys working on my car, ever again, after cross threading my oil plug and putting the parts back, wrong.

Stuff happens.
 
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My Santa Fe has 32000 mile free service but have to take lunch and a thick book to read as it takes almost 2 hours for an oil change. I asked why it takes so long and service lady said all filters get checked and tires rotated. Told her what I did in the Army and how I serviced our vehicles for over 30 years. Did not matter as seems dealerships have a “ set time” for service. Get home to find the green valve stem caps are missing on one side. There is some kind of squiggly square sticker on drivers side window. Got heat gun to remove it and the window tint came off. Going back to dealer and guess it will get ugly pretty quick. I don’t want any sticker regardless on side window and if service tech can’t replace valve stem caps and Tighten them down I won’t go back free or not. Have a local shop few miles from home that has been very good so don’t have to drive almost 80 miles for service.
 
Dad was an auto mechanic. As a young man he started out in dealer shops and quickly got disgusted with their lack of ethics. So he started his own independent shop. Dad's ethics were impeccable. Yeah, I know he was Dad and I had him on a pedestal. Still, he taught me those same ethics and what to look for in the dealer shops; for that matter life in general.

Service writers in most shops are on commission. See a conflict of interest there? One time in a tire shop, the service writer told me my GTI had a leaking differential. I guess I looked perplexed while thinking I hadn't seen drips on the garage floor. He jumped in and said, "You know, the differential, the big pumpkin between the rear wheels." I just looked at him and said "busted! You (beep beep) it's a front wheel drive car." Of course he did the tap dance. Misspoke, he said. Uh huh.
 
In addition to the cooling system flush and the transmission flush we are offering a special this week on the wallet flush. And remember, we provide fast and efficient service no matter how long it takes.

My personal favor is when they pull the air intake filter to show me how dirty it is and try to sell me a new one, then try to tack on a half-hour installation labor to the overpriced air filter. Apparently putting in the new one is a lot more work than putting the old one back where it belongs.

The old standby leaking shock absorber is enjoying a resurgence in popularity again. A little squirt bottle of hydraulic fluid provides all the proof necessary.

Don't forget to have the air changed in your tires, including the spare. Stale air can result in premature tire failure.

We just want to keep our customers safe, preferably by making sure they can't afford to go anywhere between service visits.
And don't forget, now is the ideal time to remove the summer air and put the winter air in your tires. And for a small charge, we'll change your valve stems while we're doing the air.
 
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