What would you do?

[Tom_R]

Went to the range with it and it was a nightmare at the start. Would not stay cocked single action, trigger would not reset double action on many occasions. Once, it cocked single action and then fired with no trigger pull. So, I continued, very cautiously, to "break it in" and after about 80 rounds it finally started acting like it should. Shot a total of 150 rounds (.38spl) and some .357. Towards the end it seemed to function ok. Accuracy was very good. Cleaned it up and it's ready for another go.

This is very alarming. Get it looked at by a Smith.

A 686 in good working order would never exhibit this behavior.

The Hammer to Seer engagement needs to be looked at.

 

[Daviscc]

This is very alarming. Get it looked at by a Smith.

A 686 in good working order would never exhibit this behavior.

The Hammer to Seer engagement needs to be looked at.

Thanks. Will do

 

[peterdeb]

I would have immediately sent it back before shooting it and not given it a second thought. You paid for a perfect gun and didn't get it. Now you have a questionably revolver that has that gouge that you will never be able to get out of your head. Well I guess its your now. Good luck with it.

 

[Mike SC Hunter]

Forget it and enjoy that gun.

 

[kaaskop49]

attn OP

"It SEEMED to function ok." Uh uh. Not good. Now you have a reason for it to go back. Describe for them exactly what you told us. It wasn't breaking in; it was functioning improperly. If the plant tells you it is within specs, then find a smith who knows revolvers and have it seen to. The 686 is a magnificent shooting machine. Make it right. I wish you and your gun well. Be safe.

Kaaskop49
Shield #5103

 

[delcrossv]

Cosmetics are one thing, but any impairment of function has me reaching for the phone for a return label.

 

[CLASSIC12]

Not sure I understand whether it's a new gun or a used one

I must have two dozen revolvers of all ages, some new some used, and not once did I experience such malfunctions, so I would send it back for fixing or refund if either is an option.

 

[stansdds]

Went to the range with it and it was a nightmare at the start. Would not stay cocked single action, trigger would not reset double action on many occasions. Once, it cocked single action and then fired with no trigger pull. So, I continued, very cautiously, to "break it in" and after about 80 rounds it finally started acting like it should. Shot a total of 150 rounds (.38spl) and some .357. Towards the end it seemed to function ok. Accuracy was very good. Cleaned it up and it's ready for another go.

Uh-oh! Sounds like there are more issues with this new revolver than cosmetic. Hate to say it, but you need to contact S&W, sounds like this one will need a return trip to the mother ship.

 

[__steve__]

Are you the first owner (was it msrp, date on the box)?

If you send it out to S|W, it takes quite awhile.

 

[Daviscc]

Are you the first owner (was it msrp, date on the box)?

If you send it out to S|W, it takes quite awhile.

Yes I am the first owner. Very dissapointed

 

[Daviscc]

If you have the proper screwdrivers and know how to remove the sideplate correctly, for an inspection, that might be prudent.
OR.....
Run a few hundred more as it might be a Benjamin Button limited edition Smith.

I did that. and really didn't see anything that stood out but I am kind of like a pig looking at a watch when it comes to internal revolver parts. Now Semi auto's I am very good at.

 

[Daviscc]

Back to S&W. Called them and they sent me a shipping label and said it would be 2-4 weeks

 

[PatriotX]

You'll get it back fully sorted.

It's unfortunate that the company let a substandard gun out the door, but they will take care of your issues.

 

[DHart]

Jeez... those malfunctions in a brand new S&W revolver are MIND BOGGLING. That revolver has serious problems of far more importance than the scratches in your photo.

Build quality of current production S&W revolvers must be depressingly poor for that to have gotten out the door.

 

[__steve__]

Back to S&W. Called them and they sent me a shipping label and said it would be 2-4 weeks

That is surprising. I sent mine out 4 weeks ago, they told me 4-6 weeks. Jealous I am

Perhaps a factory burr or machine shaving found itself through the workings.

Let us know your outcome here.

 

[hdtwice]

Regardless of what others think you should or should not do...if it bothers you, send it back because you will most likely never be completely happy with it.
The time it takes for the gun to go back, get fixed, get back to you is nothing to the years of second guessing should you have sent it back.