This whole thread is depressing. It is obvious from the pictures what is happening. Why it is happening is beyond me. I mean, was the mold that makes the followers changed? If so, was it on purpose? If so, why in the name of Daniel Wesson would they screw with something that, at least so far, has not been a problem.
In a lot of ways, I am starting to be surprised that the M&P has not followed the SIGMA into obscurity. A quick re-cap: Initial problems with light strikes attributed to improperly cut chambers making the headspace wrong, then a re-design of the slide stop lever, then more persistent reports of light strikes, magazine drops, slide rails shearing off during sight replacement, sights too loose, sights too tight, white dots falling out every 5 minutes, safety alerts, LASD recalls the M&P 9 from the approved list, then back on, then they get a big contract from LASD (if they start having mag issues, the whole world will know and M&P will be killed dead for LE contracts), now a post about weak or improper heat treatment on magazine spring, and on top of it, the trigger return spring still has the tampon which, when lost, guarantees that the trigger return spring will shatter from vibration.
And on top of it, S&W does not tell anyone about anything, as far as issues, serial number ranges, etc. For me, that means there is virtually no way to determine what you are getting. If you get a bad one, it means trip after trip to the factory, and whether the pistol returns actually working or not has odds that seem almost worse than a trip to a gambling casino.
I have no idea what in the world kind of operation they are running up there, but if consumer confidence goes in the tank (and it might very well), then agencies will simply go to the "U" catalog number Glocks, which are made right here in the USA.
I am old enough to have lived through S&W's awful period in the 60s when you couldn't get a desirable model from them (Model 15, 19, 27 or 29 in revolvers) unless you also agreed to take J frames in 38 S&W and .32s and other stuff that was not popular. They were the only game in town and they knew it. Colt had been losing market share steadily and was in and out of near bankruptcy, buy outs, and all sorts of issues, and Ruger had not yet brought out its Security Six Series. Then the K frame Magnum issues happened, then the L frames, and the first thing out of the box was a massive recall for the "M" modification, and everyone had pretty much had it with S&W. People were hungry for a reliable new idea. And Glocks started to trickle in in 81 or 82, and they had set up shop here in 85, and those who didn't laugh or make fun of them were rejoicing when they got the bad press for being supposedly invisible to x-ray, when over 80% of the gun was steel and the polymer frame itself was still visible on x-ray. And then S&W was overtaken and has been playing catch up ever since.
They better get their act together or they are going to wind up with a ruined reputation for their top-of-the-line "premium" duty pistol. And, like the SIGMA, there will be no going back.
Sorry, but S&W has the largest factory around as far as I know, and they brag about more CNC machines under one roof than ANY other manufacturer in ANY industry. Just what in the world is going on up there? Product is not being delivered, and what is has serious functioning and reliability issues.
I would like to think that they are concerned, but from where I sit, it does not seem so. They may be kissing up to the big agencies, making subtle design changes for LASD or NYPD (who still is not convinced, apparently - and perhaps for good reason), but they do not instill consumer confidence by talking openly about issues such as these mag followers. And acknowledging the need for a fix. Springs and polymer followers are not expensive, yet they will get you killed or turn the pistol into a "jam-a-matic." Agencies will simply not put up with it. And as silly as it is, consumers for the most part tend to follow the agencies.
Someone up there needs to have their butt kicked. I am basically sick of seeing their PR guys who in my mind are sort of putting out fires and repeating the company line, almost like that Iraq public relations guy who was on TV saying the Americans are not here, when you could see the tanks rolling in the background. Two things are true of the gun business that may not be true in other industries: (1) When lives are on the line, trust is everything; and, (2) if you make a deal with the gun control people, lifelong customers will drop you like a hot potato.
Do any of you REALLY trust S&W and their lack of transparency with respect to issues that customers are seeing, photographing and griping about in numbers that cannot be ignored, all the while the company official line is that "we know of no failures with (here insert problem, whether it be internal locks, magazine drop issues, light strikes, bad springs, shattering trigger return springs or whatever)."
Personally, I would rather see them be up front, acknowledge a problem and say what and why and how it is fixed. The Shield safety check is a mystery. They say what to check, but they do not say what is bad or what they are doing. Sorry, but that is, in my opinion, bad business, as it leads to all sorts of "internet experts" filling the void with BS which further damages the company reputation.
I am sorry to say all of this. If you look at the vast majority of my posts, I am very supportive, but I am truly concerned that S&W is going to have to answer publicly to a huge LE agency which will just kill the M&P, which is what they pin their hopes to for future sales.
Please, S&W - don't let our favorite brand get trashed again.
Thank you.
Respectfully,
Shawn McCarver