Would everything work out better if they just didn't cash the checks?
Tyler T Grip company shutdown - shipping again
- Thread starter luis
- Start date
Erich
Member
And I think that it was about three years ago that I first got that "the original owner just died and we're his kids trying to pick up the pieces" story. They had profound difficulty returning phone calls back then as well, as I recall.
So much of customer satisfaction can be accomplished with customer contact. As I've mentioned up-thread a couple of times, it's too bad no one from the company has taken the time to respond to this thread . . . or to update their site . . . or to return calls . . . or to ship product.
So much of customer satisfaction can be accomplished with customer contact. As I've mentioned up-thread a couple of times, it's too bad no one from the company has taken the time to respond to this thread . . . or to update their site . . . or to return calls . . . or to ship product.
Well, I said earlier that I sent them a check about a month or so ago for a pair of T-grips. If I get them sooner or later, fine. If I don't, it ain't the end of the world.
phenson
US Veteran
mtngunr,
I dealt with a lot of mountain bike parts companies in the '80's and '90's that had the same pattern. They cashed your check, had all sorts of sad stories and excuses, and after 20 years, they still have my money. I'm sorry Melvin died, but if the kids can't run the business in a manner that is not breaking the law (which is what they're doing now) I have no sympathy. Bottom line, they are a business, and buisnesses that don't deliver a product die. Usually the owners of buisnesses that rip people off go to jail.
I dealt with a lot of mountain bike parts companies in the '80's and '90's that had the same pattern. They cashed your check, had all sorts of sad stories and excuses, and after 20 years, they still have my money. I'm sorry Melvin died, but if the kids can't run the business in a manner that is not breaking the law (which is what they're doing now) I have no sympathy. Bottom line, they are a business, and buisnesses that don't deliver a product die. Usually the owners of buisnesses that rip people off go to jail.
photoman
Member
1. Taking peoples money and not delivering parts is fraud. Lame excuses, like ignorance of the law, is no defense.
2. If they can change the website to tell about their move, they can change the website to tell customers what is going on (and tell customers to stop sending money until further notice).
3. In this Obamaconomy, people are not going to be very tolerant of anything that seems like a rip off. Money is too hard to come by nowdays.
Last edited:
BillBingham2
Member
"Geez...! Tough crowd, man....tough crowd!!"
it always amazes me how there are always a few that turn it around and make the bad guy out of the people whose check was cashed and did not receive the merchandise they paid for or an explanation or estimate of time it will take to get it. If you cant deliver the goods, dont cash the check its as simple as that.
BillBingham2
Member
I don't think any one here has said that they are following good or even acceptable business practices. Events have happened that were outside of anyone's control (I'm assuming it was natural causes and all).
The banks these days will not cash old checks so if it might take four months to get your product done there would be an additional delay for you to write another check.
We are talking about $25 or so here, not $100, not $1000. It sounds like this is a mortal sin that has been committed against you, your family and village.
I'm not agreeing with what was done, but I do think the report from a respected member should allow a bit breathing room for them.
Couldn't they just have declared bankruptcy against the estate and most people here lost some where between $30 and $100 USD? If you ordered from GE or Apple, yeah, go for the gusto. It's a small family business that used to be the bread and butter of the US.
B2
The banks these days will not cash old checks so if it might take four months to get your product done there would be an additional delay for you to write another check.
We are talking about $25 or so here, not $100, not $1000. It sounds like this is a mortal sin that has been committed against you, your family and village.
I'm not agreeing with what was done, but I do think the report from a respected member should allow a bit breathing room for them.
Couldn't they just have declared bankruptcy against the estate and most people here lost some where between $30 and $100 USD? If you ordered from GE or Apple, yeah, go for the gusto. It's a small family business that used to be the bread and butter of the US.
B2
Scotter260
Member
multiplied how many times?
BillBingham2
Member
Scotter260, perhaps you missed this......
I'm not saying it was right, it was bad. But how many people called (or emailed) and asked how long it would before he (Mr. T.) got to making that order before it was placed? I do that with every order I place with a small company like this. And you know I have been told 15 weeks at the earliest and I still placed the order. At 14 weeks I will reach out to him and ask how things are going, but the fact that it's 15 weeks tells me it could just as easily be 20 or 30. Another home brew sell said it would be 8 weeks and it was 5. Heck, I even have learned to call Amazon to check for better delivery times and vendors.
When you are working with a young agressive go-getter company you are apt to get better service. When you order from a person who is not as agressive, perhaps retired twice and using the profit for paying for insurance or grandkid presents it might not be as fast.
If you want only perfect then order through a BIG
company and you get what you can get for the price you can get it. If you want something special, niche oriented, then do your research, make a call or three, send an email and buy from a point of knowledge. The interent has allowed thousands of these little niche places to reach more people, it's wonderful. While it's not perfect it's pretty good when you use your noodle a bit.
B2
CookE
Member
TYLER GRIP..............
I have been reading with interest about this Tyler Grip. I don't know if everyone saw this on E-Bay or not: I hope that went through, if it didn't a Tyler Grip SOLD FOR $255.00.
WHAT ARE WE DOING TO OURSELVES? THINK........
Tyler T Grip S&W K & L New in Box Polished | eBay
I have been reading with interest about this Tyler Grip. I don't know if everyone saw this on E-Bay or not: I hope that went through, if it didn't a Tyler Grip SOLD FOR $255.00.
WHAT ARE WE DOING TO OURSELVES? THINK........
Tyler T Grip S&W K & L New in Box Polished | eBay
Richard Simmons
Member
A death in the family is never easy for the family and for a family business it can be even worse depending on how much preparation there was to carry on the business not to mention taxes, creditors, etc.
Perhaps, since they seemed to have had a backlog of work already the family should/could have suspended further orders until they were able to deal with things appropriatley and fully with regards to the move and completing those orders already taken and paid for?
Hopefully they will get things turned around and continue production for many years to come.
Perhaps, since they seemed to have had a backlog of work already the family should/could have suspended further orders until they were able to deal with things appropriatley and fully with regards to the move and completing those orders already taken and paid for?
Hopefully they will get things turned around and continue production for many years to come.
Stu454
Member
Wow. Maybe I should pull my practically new black polished T grip off of my M40 and post it up.
About a two years ago I ordered ten T Grips from Tyler. A couple of months and I had them. The daughter was running the operation with a Hispanic Man manufactoring the grips.
Ol' Melvin died several years ago, not a short time ago.
Sounds like a good story to me, how the greiveing family can't just get it right. Remember the 7 P's of Management.
Rule 303
Ol' Melvin died several years ago, not a short time ago.
Sounds like a good story to me, how the greiveing family can't just get it right. Remember the 7 P's of Management.
Rule 303
mtngunr, sir I glad that you have been so pleased with the service you have received, but it appears that a vast majority of folks are not pleased with the service or lack of from the company in question.
As you appear to have an inside track on the problems Tyler is facing, do you have any idea when they will be back up to speed?
As you appear to have an inside track on the problems Tyler is facing, do you have any idea when they will be back up to speed?
CookE
Member
Tyler Grip....
I don't know if this will help others in the future, but I took this off of their site as per payment. Notice that they only accept: PERSONAL CHECK, MONEY ORDER, CASHIER'S CHECK.
That should be your first clue. If they accepted CREDIT CARDS you could cancel the payment, but once they have your CASH, you are at their mercy, you have no recourse. The AG isn't going to get too excited over someone losing about $50.00, but if they would get a hundred or so complaints, I will guarantee you they will sit up and pay attention. SO, START WRITING. I've been in Law Enforcement for 42 years plus, so I kind of know how things work and I'm sure you other guys out there in Law Enforcement would agree with me. I'm sorry, but death or no death, I just can't accept that for a reason. HOW MANY GUYS OUT THERE SAW THE TYLER GRIP THAT SOLD ON E-BAY LAST WEEK FOR $255.00? THAT'S RIGHT $255.00. If you need the link to find it, just let me know, it's still up there. I apoligize if I offended anyone, I didn't mean to in anyway or form....CookE
THIS IS AT THE BOTTOM OF THE TYLER GRIP ORDER FORM:
Check or Money Order #________________________________________ Amount $_______
WE DO NOT ACCEPT CREDIT OR DEBIT CARDS. Please do not send this information.
Only acceptable methods of payment are: personal check, money order, cashier's check.
I don't know if this will help others in the future, but I took this off of their site as per payment. Notice that they only accept: PERSONAL CHECK, MONEY ORDER, CASHIER'S CHECK.
That should be your first clue. If they accepted CREDIT CARDS you could cancel the payment, but once they have your CASH, you are at their mercy, you have no recourse. The AG isn't going to get too excited over someone losing about $50.00, but if they would get a hundred or so complaints, I will guarantee you they will sit up and pay attention. SO, START WRITING. I've been in Law Enforcement for 42 years plus, so I kind of know how things work and I'm sure you other guys out there in Law Enforcement would agree with me. I'm sorry, but death or no death, I just can't accept that for a reason. HOW MANY GUYS OUT THERE SAW THE TYLER GRIP THAT SOLD ON E-BAY LAST WEEK FOR $255.00? THAT'S RIGHT $255.00. If you need the link to find it, just let me know, it's still up there. I apoligize if I offended anyone, I didn't mean to in anyway or form....CookE
THIS IS AT THE BOTTOM OF THE TYLER GRIP ORDER FORM:
Check or Money Order #________________________________________ Amount $_______
WE DO NOT ACCEPT CREDIT OR DEBIT CARDS. Please do not send this information.
Only acceptable methods of payment are: personal check, money order, cashier's check.
wheelgun28
Member
I find it hard to believe that they make to order. Why on earth cant these be made and kept on a shelf to sell. These are cheap items as far as manufactured items go, they arent jet planes. They arent custom ordered, non one specifies sizes or the like. Just a model and color they only have a few choices. Keep a retail value of $10,000 or $20,000 on the shelf. Run the factory to replenish stock. What do I know, after almost 30 years in manufacturing...
What business can survive like this, none.
How are they making this, by hand, 1920's machinery/ technology?
Elves?
Maybe I should bring some over to China later this year.
The Telvin Myler C- grip, snazzy name?
What business can survive like this, none.
How are they making this, by hand, 1920's machinery/ technology?
Elves?
Maybe I should bring some over to China later this year.
The Telvin Myler C- grip, snazzy name?
airborne_zim
Member
Some folks on this board seem to know the family or at least how to contact them.
Please ask them for all of us to somehow communicate their intentions as a business.
We all look at the website and read about the new facility. Great. Is this move done? Is manufacturing starting up again? They had time to update the website to say this but not to let customers know if the company was up and running again?
We all look at the website and read that the phone lines will be open certain times so we call. And call. And call. No one answers and there is no way to leave a message. How about putting a message on the phone line that tells customers or potential customers what's going on?
It is their own fault that their once good name is being bashed on boards across the internet. Because they really have not tried at all to answer their customers inquiries.
My sympathy for them is very, very thin. I sent them another letter today with a copy of my order form and cancelled check. Hopefully they will respond. If not, then my only recourse is to file a postal fraud complaint.
It's a shame all the way around.
Please ask them for all of us to somehow communicate their intentions as a business.
We all look at the website and read about the new facility. Great. Is this move done? Is manufacturing starting up again? They had time to update the website to say this but not to let customers know if the company was up and running again?
We all look at the website and read that the phone lines will be open certain times so we call. And call. And call. No one answers and there is no way to leave a message. How about putting a message on the phone line that tells customers or potential customers what's going on?
It is their own fault that their once good name is being bashed on boards across the internet. Because they really have not tried at all to answer their customers inquiries.
My sympathy for them is very, very thin. I sent them another letter today with a copy of my order form and cancelled check. Hopefully they will respond. If not, then my only recourse is to file a postal fraud complaint.
It's a shame all the way around.
tom turner
US Veteran
I own several sets, but refused to hand them my money before they made 'em, fearing this would happen to them one day. So, instead I bought them from stocking dealers (D&G Gun Shop and "Superman" on this site's classifieds. They are now out of the Tyler business of course.
I truly feel bad for the folks waiting for their T-grips . . . and the current owners of Tyler have long spent their money just getting by with bills day-to-day. When will the day be when they finally either give up and move on to other jobs to make a living, or get arrested and shut down?
Someone needs to buy them out, lock, stock, and barrel. Even if the current owners survive, they are ill-prepared and under-capitalized to make a go of this business.
I truly feel bad for the folks waiting for their T-grips . . . and the current owners of Tyler have long spent their money just getting by with bills day-to-day. When will the day be when they finally either give up and move on to other jobs to make a living, or get arrested and shut down?
Someone needs to buy them out, lock, stock, and barrel. Even if the current owners survive, they are ill-prepared and under-capitalized to make a go of this business.
Similar threads
- Locked
- Locked
- Locked
- Locked
