OP
2001gmc
Member
Folks i'm not gonna get a lawer. I'm just gonna harass the hell out of them. I'f i'd got hurt it would have been a different story.
Shield 40 Mishap
- Thread starter 2001gmc
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SpringGunTunes
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Smithsrevenge
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Exactly what I'm doing with the 2 companies I'm dealing with. At first I was pleasant, but after being insulted, degraded and harassed by them. I'm no longer playing nice. When they leave me a email or voicemail. I'm being quite blunt, and very arrogant towards them. Its working
. I went from a sales rep, to a supervisor, to a manager, to a district manager and I'm working my way up the chain until I get to someone who is so horrified by the actions of the company that they snap their fingers and fix it :-D. So far so good, every mid level management weenie I talk to is getting more and more reasonable than the last. haha
^^^ This.
Think how many views this thread has (12,000 and counting), and the reaction if OP was able to post this:
"S&W Rep called me with a Fedex number, they are shipping me a new build Shield 40 at no charge, with a certificate for $500 for anything in their catalog, as a gesture of goodwill."
But I kinda doubt it will happen.
OP, best of luck, I read this thread from top to bottom and am amazed at the lack of Customer focus. Thank God you are ok though.
\ I have one question.... can anyone here... without a shadow of doubt say the mishap is the fault of Smith &Wesson...
I am really disappointed to see this mob mentality with absolutely no evidence of who is at fault. In fact, if anything, overcharged is most likely... but I'm no expert nor do I have enough info to even make an educated call ... but it's just sad to see so much negativity directed at S&W...
I am really disappointed to see this mob mentality with absolutely no evidence of who is at fault. In fact, if anything, overcharged is most likely... but I'm no expert nor do I have enough info to even make an educated call ... but it's just sad to see so much negativity directed at S&W...
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BillK01
Member
No more than anyone can say the contractor I insured was the cause of someone's home burning down several years ago. But regardless here we are 3+ years later and their insurance carrier is still on the hook for $3 million and counting right now until someone can specifically say they're NOT the cause. It works both ways unfortunately.
I think the path of least resistance (and best goodwill) is for S & W to just give the poor guy something new to replace it. The insurer I represent is fighting for my contractor cause there's $3mm+ at stake - while S & W has a measly $350 gun to deal with - seems insane to not just suck it up and give him a new gun.
I hope they rethink their position... I can't say I'm not rethinking mine- I only own one S&W. Hate to think this is how I'll be treated should anything happen down the road 
Andy Dufresne wrote a letter a week before he got any satisfaction (albeit for 6 years) ... just sayin.
Good luck!
MB
Andy Dufresne wrote a letter a week before he got any satisfaction (albeit for 6 years) ... just sayin.
Good luck!
MB
I don't disagree with you Bill..... nor do I think S&W shouldn't do anything.. but it's like anything else, no one wants to take responsibility if it isn't their fault.... it opens doors both good and bad..
uechikid
Member
I'm very surprise that S&W didn't replace the gun. The cost to them is insignificant and the good will it would create would be huge. They could have simply sent a letter stating that, "although we believe that the ammunition was to blame for the gun blowing up, we value you as a customer and will replace the gun at no cost to you".
I'm sure if that would have happened the OP would have let us know and there would be a page or two of comments about how great that is. Instead there are five pages of negative comments.
I don't get it.
I'm sure if that would have happened the OP would have let us know and there would be a page or two of comments about how great that is. Instead there are five pages of negative comments.
I don't get it.
OP
2001gmc
Member
Got this today. Emailed to Federal
OP
2001gmc
Member
I gotta a question. Call me dumb if you want but how does all the metalergic testing or whatever they call it determine if the gun malfunctioned? Of course all the metal tested to strength or the gun would have completely blew up I'd say.
OMG
I would demand they send the gun back as you sent it to them.
It's your gun you have the right to recieve it back or a new one if they can't provide you with that gun
SpringGunTunes
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You can almost buy a new one for that. Tell them you want your old gun back and you'll send it to your lawyer.
Rob
Rob
Smithsrevenge
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I agree. That worked great on Beretta when they sold a gun with a faulty Sear that shot on its own
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71velle
Member
Yes, they should send your gun back. If they were to send you a replacement that would be fine for them to keep it.
DeeBee
Member
I'm telling you, things haven't been the same since Golden stepped down as CEO.... The new guy Debney changed a lot of things at S&W . You can't even buy parts anymore...
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cmj8591
Member
I've posted this before. It is a M&P 45 and although I never got an official decision from Smith or Federal, I think that this was a double charge. The barrel is still locked in battery and did not fail. All of the pressure blew out through the mag well. The gun performed just as it was designed to do. Looking at that Shield, I would guess that the cause was a high primer which caused the gun to fire out of battery. I would also guess that S&W is not going to return the gun because it is unsafe to use in that condition and they don't want to be on the hook. And like one of the previous posted said, the moral of the story is to always, always, always wear eye and ear protection! That goes for non shooting bystanders also!
OP
2001gmc
Member
I've posted this before. It is a M&P 45 and although I never got an official decision from Smith or Federal, I think that this was a double charge. The barrel is still locked in battery and did not fail. All of the pressure blew out through the mag well. The gun performed just as it was designed to do. Looking at that Shield, I would guess that the cause was a high primer which caused the gun to fire out of battery. I would also guess that S&W is not going to return the gun because it is unsafe to use in that condition and they don't want to be on the hook. And like one of the previous posted said, the moral of the story is to always, always, always wear eye and ear protection! That goes for non shooting bystanders also!
So what ever happened about this gun? How long has it been?
Rastoff
US Veteran
If you take the offer of the "reduced price" they probably won't send the gun back. If you refuse to take their offer, they should send your gun back because it's your gun.
I find this whole thing very weird. Let me explain why...
I bought a SW1911(#108284) and had feeding issues with it. I called customer service and they told me to send it in for repair. I got it back with a note saying they made a barrel adjustment and test fired; I have no idea what they actually did. Still had the problem. They told me to send it in again, so I did. Came back with the same note. Still had the problem. I called a third time and told them that we weren't making any progress. I asked if there were an alternative. They told me I had three options; send it in again for repair, they send me a new gun OR they return my money. I expressed my unhappiness and requested the refund. I sent them a copy of my receipt. It took about three weeks, but I got a check for the entire amount including tax. That amount was $1,140.33. I really liked that gun and think I just got a lemon. I wouldn't hesitate to buy another if I hadn't already bought something else.
So, I'm stunned at this whole exchange. The price of my gun was almost triple yours and they refunded my money basically on my word that it wasn't working. Of course they got their gun back too. This is why I'm baffled that they haven't offered you at least a refund.
I find this whole thing very weird. Let me explain why...
I bought a SW1911(#108284) and had feeding issues with it. I called customer service and they told me to send it in for repair. I got it back with a note saying they made a barrel adjustment and test fired; I have no idea what they actually did. Still had the problem. They told me to send it in again, so I did. Came back with the same note. Still had the problem. I called a third time and told them that we weren't making any progress. I asked if there were an alternative. They told me I had three options; send it in again for repair, they send me a new gun OR they return my money. I expressed my unhappiness and requested the refund. I sent them a copy of my receipt. It took about three weeks, but I got a check for the entire amount including tax. That amount was $1,140.33. I really liked that gun and think I just got a lemon. I wouldn't hesitate to buy another if I hadn't already bought something else.
So, I'm stunned at this whole exchange. The price of my gun was almost triple yours and they refunded my money basically on my word that it wasn't working. Of course they got their gun back too. This is why I'm baffled that they haven't offered you at least a refund.
OP
2001gmc
Member
I'm not taking there offer. I done bought the gun once. I wouldn't buy it if it was $10.
