SW Shield Slide Cracked

I agree with a couple of others. If that's a new factory fresh gun I'm an aviator in the Eskimo air force.
Call S&W customer service ASAP. They'll email you a return label
right away after your phone call.

Haha, well I went the email route, preferring to have documented communication. Although it took them a week to email me a return label, I've sent it back and they received it just this morning. Maybe it would have been quicker had I called them to get the label, hopefully there won't be a next time that I'll have to try that.

I'm hoping it won't take them long to determine they need to just send me a brand new pistol.
 
Haha, well I went the email route, preferring to have documented communication. Although it took them a week to email me a return label, I've sent it back and they received it just this morning. Maybe it would have been quicker had I called them to get the label, hopefully there won't be a next time that I'll have to try that.

I'm hoping it won't take them long to determine they need to just send me a brand new pistol.


Hate to break it to you....... but you are not getting a brand new pistol.... slide replacement makes sense, new pistol does not, unless there is some unrepairable with the lower....
 
Here's more pictures of the rest of the pistol. Although from the outside it doesn't look like much if any wear...the inside is a bit worn IMO.

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IMG_20140916_093442.jpg

IMG_20140916_093459.jpg

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So what do you guys think...used? It almost looks that way to me, or excessive "testing" at the factory.

that is definetly "used" i have well over 1000 rounds through mine and your wear looks very similar. I bought mine with less than 100 through it and there were no wear marks on the front or rear blocks, especially not all the way through the coating.

here is mine now...



 
S&W Shield pitting

Shipped mine to S&W sept. 17 fedex delivered it the 19th today makes 21 days haven't heard a word, the slide on my shield 9 started to rust and pit it was just sitting in the safe right beside my shield .40
I guess I better call them today.
 
Shipped mine to S&W sept. 17 fedex delivered it the 19th today makes 21 days haven't heard a word, the slide on my shield 9 started to rust and pit it was just sitting in the safe right beside my shield .40
I guess I better call them today.

can you give us a little more detail about this issue.. seems there should be more to this story...
 
pitting shield

I bought this shield.9 mm in June cleaned it up every thing looked fine put it in the safe for a few days took it out and shot it was cleaning it and noticed spots on the slide right above where it says .9mm shield just 2 or 3 spots no big deal a few days later took it out to shoot it and the little spots were all over the left side of it, my .40 shield sits right beside it in the safe after a year its fine , you can feel the pits on the slide of the .9mm I was wondering if any one else had this happen called S&W CS they said they had never heard of one doing that I had a shipping label in my emails when I got off the phone so sent it in (17thsept.)
 
9mm shleld

UP Date Called S&W CS just now talked to Joe I guess they couldn.t fix the pitting on the slide he said they had to replace the slide and it was at the shipping department and they were running behind but it would ship in a few days

:):):):):)
 
UP Date Called S&W CS just now talked to Joe I guess they couldn.t fix the pitting on the slide he said they had to replace the slide and it was at the shipping department and they were running behind but it would ship in a few days

:):):):):)

Nice, sounds just like what we have come to expect from S&W... great customer service..
 
Not trying to fuel the fire. But this is exactly why I sold my .40 shield, and believe me it was mot an easy decision doing so. S&W seems to be more worried about supply and demand (how many shields they can sell) than sending out a reliable product or taking care of their clients with defective guns. Even when they started selling non safety ones, seems they should have put their emphasis elsewhere.

But i do hope they take care of you and not make you wait months to get the issue resolved.
 
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S&W CS

Guess I don't need the smiles right now as of Fri. the 10th at 5:00 pm my shield was still waiting to be shipped but it will get here sooner or later I hope. Im not having to much luck with my guns lately I bought the .9mm XDS last year had it a week before the recall that was a 3 month wait.
 
Wow, there are some amazing posts here.... it's a new gun with the required test fires. It doesn't show anything abnormal in the wear department. Obviously, there was a machining incident. It may have occurred in several slides, but no doubt was caught at some point.. the area obviously did not affect the initial firing, just send it back, they'll replace the slide and you'll be a happy camper.

Once again, it was just an error in machining that will probably never happen again. It happens in all manufacturing facilities at some point.. quality control didn't go down the tube...

I am troubled by this post. No disrespect intended, but......really?

There appear to me to have been many probable break-downs in QA/QC here, and it should not be up to the final customers to find them. It seems to me that S&W has been very lucky that there haven't been any injuries involved in this defect. Also, it appears from some of the previous posts that this is not an isolated example.

Machining errors don't just happen; they can result from inattention to detail, over-confidence, lack of supervision, deviation from procedures, lack of maintenance, etc, etc; mostly human performance failures. Given the high demand for this model, increased production rates, and modern, automated manufacturing methods, this should not be assumed to be just a "one-off" event. It is likely that there are others out there, and an "extent of condition" investigation should be made by the manufacturer.

The unusual wear patterns on the supposedly new gun raise even more questions that may or may not be related to the apparent machining/QA-QC errors, which also should be investigated. S&W should take this event very seriously; more seriously than the above post would suggest.

I'm grateful to the OP for bringing this to our attention, also the recommendation to field strip new guns prior to purchasing; which is not something that I've typically done in the past, but will do from now on.

Rant off. -S2
 
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Okay, there hasn't been a dumb question asked lately, so I'll ask mine......

If that actually a crack, or the coating that is applied over the stainless steel slide? In some of the photos it looks like paint or whatever that is peeling off. I'd rightly be concerned about that also, as it should not happen, especially with a new gun.

BTW, this reinforces the thought that new guns always need to be just about totally stripped down and inspected before actually doing the FFL transfer....until that point the gun is still owned by the factory, and refusing that one and getting another is a smart thing to do. I've never had to do that in all my many purchases, but then on many guns I did not do a thorough inspection and just lucked out I suppose.
 
Just picked up my second Shield 9. While my slide does not look like the OP's, my frame rails have the same wear pattern. Maybe, they test fire with more rounds than we know of. Other than the wearing off of the melanite coating on the rails, mine was absolutely NIB. My older Shield 9 has the same wear and has NOT gotten worse with use.
 
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I don't fieldstrip the gun either. I don't think it's luck that most never find anything wrong. Incidents like the above are rare considering how many they make. Cosmetic and small parts errors are more common.

Speedo2: I agree with Turbo. There isn't a company alive that has 100% QC. That is obviously the objective, but perfection is impossible. Without putting words in Turbos mouth, I believe the intent of his post was to folks who started thinking the sky was falling down.

My question back to you is, how do you know S&W isn't conducting their own investigation? How do you know it's not being taken seriously. Successful companies don't become that without correcting issues, and always improving the process/product. But it's an internal process...transparent to the rest of us.

Now if there's the expectation that S&W is going to admit to the public some error or issue a recall...that ain't gonna happen. It might have 30 yrs ago but not in this litigious environment now. If you want to fault them on that OK, but tell me another gun brand that does differently.

No company is perfect, but a sign of a good one is how they make it right if there is an issue.
 
It is home

I called S&W yesterday they said my shield had shipped out Sat. and they had sent me a email I couldn't find an email so I called back this time they said it shipped out Fri. I told them I didn't get the email then they said they didn't send an email I asked for a tracking # finally got it the gun was already at the local FedEx to be delivered today I thought they notified you when they shipped a gun ??? anyway its home 27 days round trip.
 
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