I agree with you on the bolt gun part. Be cautious on the M1A looking for accuracy as you may have to do some work to get there. I know about that from personal experience.
Horror Story: M&P 10 and S&W Customer Service
- Thread starter henschman
- Start date
I agree with you on the bolt gun part. Be cautious on the M1A looking for accuracy as you may have to do some work to get there. I know about that from personal experience.
MichiganScott
Member
It is a Smith & Wesson forum, but the Smith & Wesson corporation has nothing to do with it. Stick around long enough and it is obvious that they do give a rip and often take care of owners when the owner was the cause of the problem/damage.
I've seen them and at one time had one for a shot gun. There is still too much of a possibility of scoring a rifled barrel for my comfort. I usually find broken wire from my brass brushes every time I use one when cleaning. The same thing can happen with stainless.
Although not as effective as lapping,J-B bore cleaning paste would be a much better choice for smoothing the barrel.
ShellShock
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Well This issue has stirred quite a dust funnel over at AR15.com. Ten pages worth.
So if S&W does not play this right, it WILL go viral, and WILL spill over into all firearms that they sell.
You multiply AR15.com by how many other boards and sites there are, people that tweet, etc and they might as well be highpoint at that point.
So if S&W does not play this right, it WILL go viral, and WILL spill over into all firearms that they sell.
You multiply AR15.com by how many other boards and sites there are, people that tweet, etc and they might as well be highpoint at that point.
They didn't refuse to sell me a barrel because of any liability reasons... they made it very clear to me that it is their policy to not sell barrels to anyone, period. If you shoot yours out, they won't sell you one either. You can call and ask them if you'd like them to confirm this. I think I already posted their number in this thread.
This isn't about liability... it is about poor product support and customer service. If they were just refusing to sell for liability reasons, it would be no big deal... I'd just call them back on my girlfriend's phone and tell them I need a new barrel because I'd like a spare, or I shot mine out.
I heard dat! There is a beautiful used custom with stainless match barrel hanging in my LGS for 2500$. Will it shoot? God knows? Fact is, I am just not gonna spend that money without shooting it first.
Back to topic and S&W, yes, they have missed the hit here! What do you think this thing really costs them to build? If they are at $990 on Grabagun, then someone is making 10% at least. Which places dealer cost at $900. What does it cost them to make? Well If they are not making 30% or more that is an issue so we will call it $600,k so probablt a couple hundred more than a run of mill AR.
A .223 barrel on an AR can vary on retail from $79 to $500 or so, but a decent one can be had for $129. Now I realize a .308 may cost a bit more based upon DPMS pricing, but not that much, they are not that special.
So what do you figure a barrel cost Smith? SQUAT if over $200 at whatever quantity they buy. Get my drift?
A .223 barrel on an AR can vary on retail from $79 to $500 or so, but a decent one can be had for $129. Now I realize a .308 may cost a bit more based upon DPMS pricing, but not that much, they are not that special.
So what do you figure a barrel cost Smith? SQUAT if over $200 at whatever quantity they buy. Get my drift?
Ringed barrel????
This sounds a lot like a 'ringed barrel' from a blockage or squib. People have told of several ways to ring a barrel, including having too much airspace or improper use of fillers in reloaded cartridges (which may a myth). A ringed barrel can be inaccurate, or weakened but not necessarily so. Some have said their ringed barrels still shot just fine. Anyway, I wonder if it came from the factory that way or whether it was 'ringed' through some shooting mishap. If the ring was as thick as a rifled land it sounds pretty drastic.
This sounds a lot like a 'ringed barrel' from a blockage or squib. People have told of several ways to ring a barrel, including having too much airspace or improper use of fillers in reloaded cartridges (which may a myth). A ringed barrel can be inaccurate, or weakened but not necessarily so. Some have said their ringed barrels still shot just fine. Anyway, I wonder if it came from the factory that way or whether it was 'ringed' through some shooting mishap. If the ring was as thick as a rifled land it sounds pretty drastic.
The way I understand it, the ring on a "ringed" barrel will be a blown out spot. My barrel has the opposite -- the ring appears to be a tight spot. Also, upon getting the rifle back and looking at it, I see the ring is actually closer to the muzzle than I originally thought. It looks to be right where the shoulder for the crush washer is. It also appears to be partially worn down or obliterated. It is less apparent than when I first saw it.
Iheart2fart
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With all this going on a company would probably make a killing selling back up barrels to all the concerned M&P 10 owners due to this thread and it being on every other gun website i can think of. Not saying its a bad thing bc its not. Smart people jump on oppurtunity when they see it
red dragon
Member
Op- Now that S&W has come out and said that they'll fix or replace parts on their rifles and handguns, please spend the same amount of time and energy "letting everyone know".
Iheart2fart
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I believe they will replace the upper for $900
Man that is reassuring, considering you can buy another one for $990!
To add insult to injury, according to the thread on AR15.com, the press release posted by S&W is not in effect!
Seems the OP did re-contact them about a repair and nobody knew anything about it! Then he was told it would be some time in the future before they do this, and with no date in sight!
Obviously the left hand has no clue what the right hand is doing!
Jesus man, this is not rocket science! This should be a total embarrassment for them as a company. If we did this in the car business we would be shot! Service parts for warranty and crash parts need to be available quickly! If a new motor blows up, one will be pulled off the assembly line!
bergermeister
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Quote from another forum:
By SWSupport:
Hi, We have released a new policy regarding repair work for any M&P Rifle that was not covered under the companies Warranty, or Lifetime Service Policy. Please see below:
Firearm Repair Services Policy
For firearms which are not covered by Smith & Wesson's Limited Warranty or Lifetime Service Policy, the company will repair (Subject to parts availability) any Smith & Wesson handgun purchased on or after February 1, 1989, and any M&P series rifle subject to the customer's payment of all repair and service fees and other conditions set forth herein.
All repairs and service work not covered by the limited Warranty or Lifetime Service Policy will be assessed a service charge and parts cost prior to any work being undertaken by Smith & Wesson. Those charges will be reflected on an invoice sent to the customer. The payment in full of the invoice must be received by Smith & Wesson before any service work will be performed.
Firearms for which the customer has declined to accept the quotation in the invoice will be returned to the customer in the condition in which the firearm was received.
Smith & Wesson reserves the right to refuse to repair any firearm, and the service policy does not extend to or include any repairs to firearms that have been altered or modified with after-market parts or accessories.
Nothing contained in this policy alters or changes any of the terms of the Limited Warranty or Lifetime Service Policy offered by Smith & Wesson.
If you have previously had a M&P Rifle that you were told could not be repaired because it was not covered, please contact our customer service department at : 1-800-331-0852 (USA)
Response Posted: Yesterday 3:32:20 PM EST
I called S&W just a few minutes ago to attempt to send my rifle back in for repair under this new policy, and spoke with a Customer Service rep named Joe. I told him about the policy stated in the quoted post, which he was not aware of. He spoke to someone briefly, and came back saying that this is something S&W is going to be doing at some indefinite time in the future, but that they are not currently set up to do this type of repair and that it is not an option. He reiterated that it is their policy not to perform in-house repairs at customer expense, and that they do not sell parts. He said that the e-mail folks may have jumped the gun in stating a policy that has not been implemented yet, and that if I sent my rifle back to them it would just sit there indefinitely until they implement this policy. So it appears I'm back to square one on this.
By SWSupport:
Hi, We have released a new policy regarding repair work for any M&P Rifle that was not covered under the companies Warranty, or Lifetime Service Policy. Please see below:
Firearm Repair Services Policy
For firearms which are not covered by Smith & Wesson's Limited Warranty or Lifetime Service Policy, the company will repair (Subject to parts availability) any Smith & Wesson handgun purchased on or after February 1, 1989, and any M&P series rifle subject to the customer's payment of all repair and service fees and other conditions set forth herein.
All repairs and service work not covered by the limited Warranty or Lifetime Service Policy will be assessed a service charge and parts cost prior to any work being undertaken by Smith & Wesson. Those charges will be reflected on an invoice sent to the customer. The payment in full of the invoice must be received by Smith & Wesson before any service work will be performed.
Firearms for which the customer has declined to accept the quotation in the invoice will be returned to the customer in the condition in which the firearm was received.
Smith & Wesson reserves the right to refuse to repair any firearm, and the service policy does not extend to or include any repairs to firearms that have been altered or modified with after-market parts or accessories.
Nothing contained in this policy alters or changes any of the terms of the Limited Warranty or Lifetime Service Policy offered by Smith & Wesson.
If you have previously had a M&P Rifle that you were told could not be repaired because it was not covered, please contact our customer service department at : 1-800-331-0852 (USA)
Response Posted: Yesterday 3:32:20 PM EST
I called S&W just a few minutes ago to attempt to send my rifle back in for repair under this new policy, and spoke with a Customer Service rep named Joe. I told him about the policy stated in the quoted post, which he was not aware of. He spoke to someone briefly, and came back saying that this is something S&W is going to be doing at some indefinite time in the future, but that they are not currently set up to do this type of repair and that it is not an option. He reiterated that it is their policy not to perform in-house repairs at customer expense, and that they do not sell parts. He said that the e-mail folks may have jumped the gun in stating a policy that has not been implemented yet, and that if I sent my rifle back to them it would just sit there indefinitely until they implement this policy. So it appears I'm back to square one on this.
Last edited:
cobb
Member
I had sent in my unfired S&W M&P10 because I could see the high spots in the rifling from where the barrel was stamped ".308 1/10 5R". You can see some of the high spots in the attached picture.
Got the rifle back today, work order says they replaced barrel and firing pin spring. Looking on the barrel where it is stamped ".308 1/10 5R", if I remember correctly, the wording is now reversed on the new barrel. Before when holding the rifle, muzzle to your left and the butt to your right, you could read the print on the original barrel. Now that is reversed, the muzzle to the right and butt to the left to read the printing.
If anyone has a S&W M&P10, I would be curious as to how the stamping on your barrel reads.
Bottom line, at least for me, S&W had my rifle just over 4 weeks and made things right with no cost to me.
I am satisfied.
Got the rifle back today, work order says they replaced barrel and firing pin spring. Looking on the barrel where it is stamped ".308 1/10 5R", if I remember correctly, the wording is now reversed on the new barrel. Before when holding the rifle, muzzle to your left and the butt to your right, you could read the print on the original barrel. Now that is reversed, the muzzle to the right and butt to the left to read the printing.
If anyone has a S&W M&P10, I would be curious as to how the stamping on your barrel reads.
Bottom line, at least for me, S&W had my rifle just over 4 weeks and made things right with no cost to me.
I am satisfied.
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bergermeister
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I find this a bit remarkable in that this was supposedly an unfired gun.
Seems they replaced the barrel without question, so a KNOWN issue!!!!!
And a FP spring? Whats up with that? Oh well, if it was FU then at least they caught it.
That whole policy statement about repairs still gives me shivers, as they could potentially exclude ANYTHING that has any mods. Hopefully common sense will prevail here, or they might exclude 90 percent of the owners.
I still cannot figure out just how you build something to sell, then NOT service it OR sell parts to support it??????
*** is wrong with this picture? And for an overpriced AR?
1.5 years in and I am still no happy camper, but I am still working at finding ammo that will work in it. Yes I sent mine back and they were no help AT ALL!
Although we are on our own to get these things to work for us, mods are necessary and well documented. I did not WANT a project gun when I got it. Hindsight is 20/20!
Something is troublesome about these posts where people make accusations against a a company that's basically telling you not to cram a 50cal into a 308 that may spund stupid but so does trying to overbuild a weapon on youtube I swear it can be done affidavits! This is nuts! I own many S&W products not one has given me a problem! Remember the SHIELD 40 barrel hype? I have one of the first maufactured! Not thee first but you know? What a bunch of hyped crudd! want to know how many rounds I put thru that? I consider that my best carry! Maybe its not eveyones.liked carry but its mine! I'll stick by S&W and my 10 till proven other wise! Someone always comes up with a reasonable rifle barrel fix! I think I smell alot of failed selfsmithing going on here and b/s embarrassment!
